Bellroy Reviews 1,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and thoughtful design of the products, noting their durability and functionality for both daily use and travel. Many appreciate the balance between style and utility, with products often exceeding expectations. The customer service is frequently highlighted as exceptional, with people commending the quick, helpful, and friendly support, as well as the hassle-free resolution of issues. Reviewers also consistently report fast and reliable delivery services. However, some people were dissatisfied with the quality of certain items, mentioning issues like leather peeling or products arriving damaged. A few other people also felt that the customer support was unresponsive or unhelpful in resolving their specific problems, and some experienced delays with delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the stellar build and design of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the efficiency, friendliness,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more

Rated 5 out of 5 stars

The company makes beautiful bags that strike the perfect balance between functionality and style. Over the years, I've bought about five bags or wallets from them, and they've become one of my go-to b... See more

Rated 5 out of 5 stars

I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’v... See more

Rated 5 out of 5 stars

Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great. Btw I o... See more


Company details

  1. Bag Shop
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Handbags Shop

Information provided by various external sources

We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

Not that great

I have purchased their cases for various phones over the years and they generally have been great. 3 weeks ago I bought a case for my Pixel 9 Pro XL.
I started seeing a problem with USB C port cutaway. The top leather layer has started peeling away from the plastic. I don't have wireless Android Auto in my car, so I need to plug it in and it keeps catching the cutaway. I have subsequently purchased a mous case and don't have the same problem at all.

October 11, 2025
Unprompted review
Bellroy logo

Reply from Bellroy

Hi Darron,
That definitely sounds like a problem! Please contact support@bellroy.com with your proof of purchase and images of your Bellroy purchase so that our team can assist with a warranty claim

Rated 5 out of 5 stars

The quality of the products is amazing

The quality of the products is amazing! I have a backpack and a multitude of other smaller things. I love them all. The fabric is always durable and the leathers are smooth and age like fine wine. I’m happy to be a customer and I’m happy to buy and gift more products to me and my friends.

October 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Failing to dispatch on time

Ordered an iPhone 17 case on 19 September with a promise of dispatch within five business days. It still hasn’t shipped. I’ve now been told a new target of 20 October—not guaranteed. The only compensation offered is a measly 10% voucher valid for about 30 days. After taking my money and failing to ship on time, offering a small discount to buy more feels tone-deaf. This has been a poor experience and has put me off ordering from Bellroy again.

October 8, 2025
Unprompted review
Bellroy logo

Reply from Bellroy

Sorry to hear we missed the mark, Mr Roberts. We'd be happy to discuss your concerns further. Can you please email support@bellroy.com and mention this review?

Rated 5 out of 5 stars

Well designed products

Well designed products, quality materials, and their customer support is some of the best I’ve ever encountered. I contacted them about a minor issue with a bag that was cosmetic in nature and they sent me a replacement.

August 1, 2025
Unprompted review
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Rated 4 out of 5 stars

Products are pricy but of a good…

Products are pricy but of a good quality. There are problems with your warehouse and shipping.
First order of multiple products, the box that was meant to continue a card wallet was empty. You did dispatch a replacement.
Last order, iPhone 17 case, went missing. You did dispatch ch a replacement.
Both are annoying though.
Also delivery date was missed. We’re told it was out for delivery & waited for the product. It only arrived the next day.
So, you do have some problems to fix.

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Bellroy products allways deliver above…

Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great.
Btw I over the years I have bought more than a dozen Bellroy products and the only bother is that they are so durable, they still need no replacement :-)

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I’m Bellroy customer for a few years…

I’m Bellroy customer for a few years now, I definitely would continue to be. Products I purchased whether it’s a backpacks, wallets, card holders, one of the best quality I found so far, yes it can get bit pricey. However, quality is never compromised, genuine leather and variety of colours. I would highly recommend their products if price is not a factor.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Bellroy makes a real effort for the…

Bellroy makes a real effort for the customer from end to end. From durable and well designed products, to global shipping and great customer service with a generous warranty. When something breaks or doesn't work, they send in a replacement. When they make a mistake, they own it. That's what makes their amazing bags even better.

September 1, 2025
Unprompted review

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