Belvilla Reviews 47,417

The room was clean and efficient. In a great location. Would recommend staying here.

The best location. Very quiet. Comfortable. Close to everything.

The apartment is very conveniently located. It had all that we needed, including a wonderfully firm mattress!

BASED ON MY EXPERIENCE, PLEASE BE CAREFUL IF BOOKING THROUGH OR USING HOMETOGO, BELVILLA OR MADECOMFY
I believe the customer service provided to differing degrees has fallen short of what I would have expected and for the reasons detailed below, I would not recommend either holidaymakers or property owners to use them, with them all being linked to my property rental in Melbourne, Australia.
HomeToGo, who I booked through, emailed me several times saying they would respond to my request for an extension to the first booking we made but never did and I didn’t know if the stay had been extended service until after we arrived. I also made them aware of a complaint that I made and they said they would contact their partners Belvilla and reply to me but again did not despite various emails from me. After many emails, their last correspondence said the contract was with Belvilla and to contact them directly. I had already done this with little success, but having booked through HomeToGo, feel they should have accepted some responsibility to assist.
The customer service provided by Belvilla has also been poor in my view. They confirmed the booking once the deposit payment had been paid and provided the date for the final balance to be paid. However, they actually debited my account several days before this date so please beware if you use these companies. Belvilla then proceeded to provide details for the check-in several times but on arrival I found them to be incorrect. They provided the address of the property we were staying at but this was not where the key needed to be collected from. It took 4 calls to their helpline in Netherlands, at a cost of around £80, to get the information regarding where to pick up the keys. I was told in each of the first 2 calls they would call me back urgently but received no callbacks. On the 3rd call they gave me the phone number of “the owner” of the property but the lady I called had nothing to do with the property. On the 4th call, as well as sending the same details yet again, they gave me MadeComfy’s phone number. So, 6 hours after the check in was due, I was given the address of a shop from where the keys needed to be collected. I have requested the reimbursement of the cost of the calls but have had no response.
Our plans changed when we arrived in Australia so having booked 2 stays at the same property from 2nd to 8th April and 14th to 22nd April, we then booked a 3rd stay in between the other 2 so we stayed for 3 weeks overall without moving out. On booking the middle stay it was agreed I would receive a refund for 2 lots of post stay cleaning we didn’t need. The payment for the extra stay has been hugely problematic. Initially not due to Belvilla or MadeComfy who dealt with the payment as the payment was held by the bank, as pending, due to the Bank Holiday. MadeComfy were chasing the payment and as it had not been received immediately after the Bank Holiday, asked, or more accurately, insisted I pay by another card. They provided another link for this payment which I used. However, the payment which should have been 834 Australian Dollars was taken as 834 Euros. At around the same time the original payment went through so I had paid both 834 Australian Dollars as originally required, but also an extra 834 Euros. I spoke with MadeComfy to explain and request the refund for this and the cleaning and they asked me to send confirmation of the bank payment. I have now sent this numerous times to MadeComfy, with no responses or refund received and also sent them to Belvilla and HomeToGo for their assistance but other than being asked to contact the other company, have had no resolution.
I provided all 3 companies time to respond and notification that if I did not receive a response, I would submit reviews to ensure other customers do not suffer the same issues and still didn’t receive any resolution or response and have therefore submitted this review.
At the time of writing this I still awaiting refunds totalling around 1000 Euros (1600 Australian Dollars) and have given Belvilla and MadeComfy notice that I will take legal action to recover the outstanding monies if they are not paid.
I originally thought I had been scammed but Belvilla assured me I have not and that the payments were genuine. It still feels like I have been but having seen other reviews, specifically regarding Belvilla’s short comings with bookings and MadeComfy’s issues with refunds, it appears I am not the only one. PLEASE BE WARY WHEN USING THESE COMPANIES

Despite the original response on 21st April, and me providing booking details as requested, I have heard nothing more after waiting for 2 weeks. By now I was expecting to have been able to amend my review in a positive way.Very disappointing but regrettably, based on previous experience, not entirely surprised

Quaint place.

Accurate desciption
Handy and easy location
Quiet and comfortable accommodation with great facilities.

Easy & comfortable

Nice location and surroundings. Be aware that you can't park next to the house.

Easy access and selection of facilities was very nice.

Check in was easy and the communication was great. Terrific help with providing a concierge who gave recommendations for restaurants and helped with getting reservations even!

Friendly communication, amazing location, responsive hosts made our experience perfect. This apartment was perfect for our family of 3.

A nice little place with a large yard in a quiet neighborhood. It is close to the airport and easy to reach by car. There is a train within walking distance with easy access to Berlin.

Very roomie apartment in a great location. Close to metro, train stations, grocery stores, and bakery. Very cozy beds. Downside is the lack of communication with host. The WiFi took days to resolve, the door lock was very difficult to operate, there were ants in the apartment and even a mouse. When the manager was told about these, there was absolutely no response. Very very disappointed with the lack of response from them.

The facilities have everything one needs with a pool, rooftop patios, gym and in a prefect location close to everything.

Property as described. We'll appointed. Clean.

Excellent location, good size for a family of 4. Excellent facilities.

amazing, clean