BEAR - Northwich Reviews 111

TrustScore 4 out of 5

4.1

Unit 4, Barons Quay, CW9 5FT Northwich, Cheshire, GB


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Rated 3 out of 5 stars

Food brilliant but the site in general looks like it’s not cared for anymore. Whats happened? Rubbish everywhere!!! Bins all full.. staircases to car park and inside area near Asda is absolutely filth... See more

Rated 5 out of 5 stars

Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... See more

Company replied

Rated 5 out of 5 stars

Since Bear opened at Northwich we have been frequent customers for coffee,breakfast,or brunch.As long timers this we have got to know the staff and vice a versa.We wish to single out Alfie who is not... See more

Company replied

Rated 4 out of 5 stars

BEAR Northwich came to my rescue as I needed good bandwidth/WIFI as part of my job, as my internet provider had severe performance issues. Coupled with excellent coffee, superb menu range and fan... See more

Company replied


Company details

  1. Coffee Store
  2. Breakfast Restaurant
  3. Brunch Restaurant
  4. Coffee Roasters
  5. Coffee Shop
  6. Coffee Wholesaler

Written by the company

BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.


Contact info

  • Unit 4, Barons Quay, CW9 5FT, Northwich, Cheshire, United Kingdom

  • 01606352914

4.1

Great

TrustScore 4 out of 5

111 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Food brilliant - shopping centre filthy

Food brilliant but the site in general looks like it’s not cared for anymore. Whats happened? Rubbish everywhere!!! Bins all full.. staircases to car park and inside area near Asda is absolutely filthy! The place looks unkept. Which is a shame as it used to stand apart from the rest of the tired looking town centre. Sort it out Barons Quay.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Best cafe in Northwich.

I travel over to my daughter in Northwich and we go to Bear regularly and we love it. My daughter and her partner adore this place. We have had breakfast and lunch here. Food is excellent..although I do think overpriced. Staff are excellent.

October 1, 2024
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Rated 4 out of 5 stars

We love Bear Northwich always go when…

We love Bear Northwich always go when we visit family...Good service and staff are brilliant & friendly... I'd give it 5 stars only... the last visit on Monday 16.09. We had the Full breakfast & it wasn't it's usual up to scratch... there were 3 of us and all 3 Eggs were over done (usually nice and runny) and meal was not hot ... still tasty though... just wasn't the usual 100 % ...

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Poor value for money

So I have been here a few times and each time I was less impressed. This visit was my last.
I ordered sourdough (£3.90) toast and a side of bacon (£3.20)…when it arrived there were two scrawny pieces of rashers in a bowl, which didn’t even amount of one whole piece of bacon, let alone be enough of a serving for my toast. I was really disappointed and i’m not one to make a fuss but I asked the waitress if this is a normal size portion (clearly disappointed) and she just said yes that’s what a side portion is, didn’t seem bothered by my explanation on how small the portion was nor bothered I was clearly unhappy. Instead she offered to put more through, at another £3.20. Which would bring my toast and bacon up to approx £10. No thank you.
The other food we ordered wasn’t great value for money, pancakes which could be bought from supermarket covered in fruit and masses of chocolate. It just wasn’t worth £13. This will be the last time I visit Bear.
Overpriced, not value for money, and staff not very helpful or understanding, actually they couldn’t be bothered, and the toast was rock hard.

The star I gave is purely because the venue is pleasant and in a good location. It’s spacious and airy, and feels relaxed.

February 3, 2024
Unprompted review
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Rated 5 out of 5 stars

We always love coming to Bear for…

We always love coming to Bear for brunch, but have come for the second time on a Saturday night and the food and cocktails are fantastic! Honestly, the food could not be better and the atmosphere and service is brilliant. Would highly recommend!

October 14, 2023
Unprompted review
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Reply from BEAR - Northwich

Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!

Rated 1 out of 5 stars

chefs not professional

Chef playing with her phone every 2 minutes, then putting her hands on my food with me sitting 2 metres away from her (open kitchen reataurant) . 20 mins waiting time for simple bacon and hashbrowns 😁
FYI . Mobile smartphone carries more viruses and bacteria than you can find on toilet seat . I've seen no gloves , no hair protection , only lots of laugh and banter and singing ??? You are not that good and overpriced too . Food was only a bit above average (presentable maybe ) and premises pleasant . But not very far from 8 quid breakfast apart from that .

May 29, 2023
Unprompted review
BEAR - Northwich logo

Reply from BEAR - Northwich

Thanks for taking the time to provide us this feedback, however I'm really sorry that you were left feeling so disappointed by your recent visit. Cleanliness and consistency are incredibly important to us so please rest assured that I will pass your comments on to our Store Management to investigate with the team as a matter of priority.

I'm so sorry again. I really hope that this hasn't caused you to lose faith in us completely and you'll come back to see us again soon. We'd love the opportunity to show you the great products and service that we're so proud of!

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Rated 5 out of 5 stars

Coffee choice world class

Since Bear opened at Northwich we have been frequent customers for coffee,breakfast,or brunch.As long timers this we have got to know the staff and vice a versa.We wish to single out Alfie who is not only a competent barista with the beans but a welcoming and smiling face.

May 21, 2023
Unprompted review
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Reply from BEAR - Northwich

Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback. I'll definitely pass this on to Alfie too, he'll be so chuffed :) Looking forward to seeing you again very soon!

Rated 5 out of 5 stars

Beautiful location and unique…

Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a few different plates and shared between us - Chipotle tacos, chorizo tacos, spicy tato tots and chorizo pizza - all were absolutely delicious! We also had cocktails afterwards. I thought the value for money was spot on. The waiting staff were really helpful and friendly. We'll be back!

November 11, 2022
Unprompted review
BEAR - Northwich logo

Reply from BEAR - Northwich

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

Rated 5 out of 5 stars

Friendly staff

Friendly staff, good coffee, lovely food & a great view

October 29, 2022
BEAR - Northwich logo

Reply from BEAR - Northwich

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

Rated 5 out of 5 stars

The food is delicious and the staff are…

The food is delicious and the staff are all lovely!! Such a cute cafe to sit in and do some school/college work. Will definitely be going again!!

October 28, 2022
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Reply from BEAR - Northwich

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

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Rated 3 out of 5 stars

No Tater Tots

Didn’t have what we ordered. Had to be given a refund. Wrong food was brought to the table. Waited quite a while for the hot drinks. Food was lovely though.

Everywhere was very clean and the servers were friendly.

October 31, 2022
BEAR - Northwich logo

Reply from BEAR - Northwich

Thank you for taking the time to review us, however I'm sorry to hear that there were a couple of improvements to be made that would have made your visit more positive. I can only apologise for the stock issues and the mix-up with your order - please rest assured that I will pass your feedback on to our Senior Management for them to look in to with the team, and provide any extra training and support wherever required.

Nevertheless, it's great to hear that you enjoyed everything you tried! Thank you again for taking the time to provide us with this feedback. I really hope you'll come and see us again, and allow us the opportunity to provide you with the great service and products that we're so proud of! :)

Rated 2 out of 5 stars

Kitchen staff and customer service

I’m a regular at bear for coffee but this visit was disappointing where I came with my young children for brunch. I asked if we could have children’s pancakes but with the fruit and syrup separate and not on top (as I know my 4 year old would not eat it). It arrived with it all on top and so I asked them again if they wouldn’t mind redoing or moving what they could as I explained that’s what had been requested . I watched the waitress relay this to the kitchen staff who was so angry and annoyed by this and looking over at our table shaking his head in disgust . It made us feel really uncomfortable and as though we were a massive inconvenience. The waitress was a young girl and was just doing her job so we didn’t complain as it was not her fault - but it’s really put us off eating here again along with value for money (it was just short of £60 for a family of four to have a basic breakfast and two of those were kids meals).

October 2, 2022
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Reply from BEAR - Northwich

Thanks so much for taking the time to review us, however I'm really sorry to hear that, after so many positive experiences with us, your most recent visit to us left you feeling disappointed.

As a brand, we pride ourselves in delivering a consistent, premium product and level of service, so it's heartbreaking to hear that this didn't come through during your visit. We work hard to ensure that all of our spaces are welcoming, comfortable and inclusive to all, so we'd hate to think of you being made to feel like you were an inconvenience in any way!

Please rest assured that I will pass your feedback on to our Group Head Chef and our Store Management team for them to look in to and resolve.

I'm so sorry again. It's really heartbreaking for us to hear that after so many great visits, this isolated incident (frustratingly preventable on our part!) has caused your view on our store to change.

I really hope that this - along with your memories of fab previous visits - help to show that this blip is an unfortunate one-off and you'll come back to see us again soon. We'd love for you to give us the opportunity to show you our usual great service and products, and let us restore your faith in BEAR! :)

Rated 5 out of 5 stars

the waitress lily gordon from the…

the waitress lily gordon from the Northwich store was incredible helpful and kind she couldn’t have done more for me and the rest of the store i saw her help a dipole and she was incredible

October 9, 2022
BEAR - Northwich logo

Reply from BEAR - Northwich

Oh this is so great to read! Thank you for the lovely review, I'll definitely pass this on to the team. We're already looking forward to your next visit! :D

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