They prey on the vulnerable
They prey on the vulnerable - avoid. They were of no help on the claim - did not submit any evidence which was supplied to them. When I cancelled the agreement with them they charged me a contingency fee and then sold the debt on to a back street debt collection agency (K2) who immediately added on £133.20 and sent threatening letters. This was all within 2 weeks of receiving the original invoice from Benefits Answers. They are unreasonable and the experience has left me suicidal. If I could give them minus stars I would.
I see Paul has pleasured us with a reply.
Correct it was my disabled husband.
I complained about the disproportionate and under hand, unnecessary and early escalation to the debt collector who is equally as questionable as you. You achieved nothing with the filling of the form. I edited it only to add in the correct spelling of Benefit Answers from ‘Benegit Answers’.
If anyone is interesting in seeing all the communication we have had with these swindlers I am happy to provide. Strange how they said they received no evidence when I have several emails / copies of communication with them to the contrary of everything Paul has said. Exact timings are;
Invoice dated: 22/12/2025
Invoice received: 30/12/2025
First chase: text message on 31/12/2025
Debt collector letter dated: 12/01/2026 (with the added £133.20).
Edited again due to more of an update from Paul.
Let’s get this correct, Nothing was a done for total of 12 days - which is when the K2 first dated their letter (I was waiting for the money to pay you). . Most reasonable and legitimate companies do not sell their debt to back street collectors after just 12 days without receiving payment. Your actions and your replies on their own show enough of your true character and ethics. Oh and still no mention as to why you did not submit any evidence to the DWP when I have evidence to the contrary.
Reply from Benefitanswers
Where to begin? Well Helen you were never the customer. You never complained about this at the time but did make amendments to the form. Similarly you never disputed the invoice despite being sent a reminder until we decided to pursue you for the debt. As for being no help, we completed the form, submitted it, when you weren't happy with the decision we made a written request for a reconsideration and we made a number of calls to PIP. If we help with a claim the customer always has control of what is submitted with the claim but you never provided any evidence for us to send in.
In response to your update,
So the agreement your husband signed says on the first line, “This agreement is a binding legal contract between you and the Company. Before you sign, please read everything carefully. You should read the conditions carefully and ask us about anything you find unclear.”
Later it says “THE COMPANY operates standard invoice terms of 7 days and in signing this agreement you agree to those terms.” In exactly the same font size, not hidden or small print.
The invoice was posted 1st class post on 22 December. Under Civil Procedure Rules (CPR 6.26) first class post is deemed served on the second working day after it was posted, regardless of whether it actually arrives on that day.
You agree you received our invoice and on receipt, did nothing.
You agree you received a text asking why you had not paid and asking you to contact us. Again you did nothing.
In fact you totally ignored the matter until you received the letter from the debt collection agency.
If you had contacted us we would have discussed matters with you, we might even have cancelled the invoice. The fact remains, you did nothing.
