Bennett Jones Reviews 

1,972
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company and felt exceptionally well supported throughout the entire journey. Customers frequently praise the staff for being remarkably helpful, understanding, and professional during every single step of the process. Consumers note that the team explains everything clearly in detail and truly takes a massive weight off their shoulders. However, some reviewers were not happy with the poor communication and extremely slow response times experienced after the initial setup phase concluded. A few people also explicitly mentioned having to constantly chase the team for regular updates and experiencing frustrating difficulties when trying to resolve their urgent queries.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that every person they spoke to was polite, professional,... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are incredibly friendly, professional, and... See more

Payment

Customers consistently express deep frustration and dissatisfaction with payment handling and administrative... See more

Response time

People report negative experiences with response time, consistently highlighting a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,972)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Andrew Edwards

I can not speak highly enough of Andrew Edwards.
The last 6 months have been extremely stressful trying to manage my debts. Unfortunately since opening my IVA I have been unable to manage my repayments due to unemployment. The stress and worry about missing these payments has been a serious issue for me.
Today, Andrew called me and was the most helpful and understanding person. He put a plan in place for me so I can finally manage my debt repayments. The difference he has made for me should not go unnoticed and I am so grateful to him. Thank you Andrew!

February 8, 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review. I will make sure your feed back is communicated to Andrew. i am pleased to note your IVA is on the way to a successful conclusion.

Rated 5 out of 5 stars

From start to finish I was treated with…

From start to finish I was treated with respect and felt there was no judgement at all. What was a stressful time was made much easier, I was updated every step of the way. Professional, friendly and understanding. I would 100% recommend Bennett Jones.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Felt like I was drowning

For a long time I felt like I was drowning when paying my bills and it was such a difficult situation to be in. Finally I feel like I can breath and sleep again. Having one payment has made things so much easier. I can't thank you enough for what you have done and I wish that I had made contact some back. Your company has taken away so much stress. Thank you so much😊

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! IVA completed in under 2 weeks , extremely helpful and provided me with everything I needed to know from start to finish!
I cannot wait to be debt free

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

So helpful with my IVA

So helpful with my IVA. No judgments and very understanding about my financial situation and arranged manageable payments.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, highly recommended

I would highly recommend Bennett jones to anyone with debt problems, all of their advisors are very knowledgeable about debt issues, They have time to go through each process with care and understanding. One of the best companies I have had pleasure to be associated with.

Thank you

December 27, 2023
Unprompted review

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