Benno Box Reviews 143

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I cancelled my order and requested a refund due to lack of order updates and not receiving delivery. Without any acknowledgement of previous contact from me, I received an email confirming a partial r... See more

Rated 5 out of 5 stars

Benno Box go above and beyond to ensure customers feel happy and satisfied every step of the service — reflected in the kindest team and a wide variety of bakes each more delicious than the last. Lov... See more

Rated 5 out of 5 stars

Just had my first week of Benno Box. The meals have so much flavour, the food tub is packed well, there's such a good meal variation, they're filling and they taste so good. I love the low carb one, b... See more

Company replied

Rated 5 out of 5 stars

Almost 12 Months of not just Prep Almost 12 Months of Support ✅ Almost 12 Months of Amazing staff from Kitchen to Media team ✅ Almost 12 Months of Understanding and supporting my needs ta... See more

Company details

  1. Meal Delivery

Written by the company

Whether you're looking to lose weight, gain muscle, or just feel healthier and happier. Benno Box started 2 years ago, and we now feed over 1000 clients across Liverpool & Wirral!


Contact info

4.2

Great

TrustScore 4 out of 5

143 reviews

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Rated 1 out of 5 stars

Poor customer service

I cancelled my order and requested a refund due to lack of order updates and not receiving delivery. Without any acknowledgement of previous contact from me, I received an email confirming a partial refund for my order. I didn't receive any part of my order so am unsure why the refund was partial and not in full. I did contact regarding this but again, have been ignored. I am still outstanding money despite having not received anything from this company. Pretty sure this goes against trading standards.

August 1, 2025
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Rated 1 out of 5 stars

I ordered meals for Monday

I ordered meals for Monday
Chased up Monday night told would get Wednesday still not delivered Wednesday told they would come Thursday so I cancelled but still got charged delivery

July 12, 2025
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Reply from Benno Box

Thank you for your feedback, and I’m really sorry for any confusion or inconvenience caused.

When we spoke, I mentioned that we were hoping to have your delivery ready by Wednesday, but I didn’t mean to give the impression that it was guaranteed. Unfortunately, we experienced unexpected technical issues in the kitchen that caused a delay, and I truly apologize for any disappointment this may have caused.

As for the refund, the main payment was processed right away, and I’m very sorry the delivery fee was missed initially — that was an oversight on our part. As soon as you got in touch about it, we corrected it and refunded the delivery charge immediately.

We appreciate your understanding and are genuinely sorry for the inconvenience. Thank you for bringing this to our attention so we could make it right.

Rated 5 out of 5 stars

Variety of meals is great

Variety of meals is great , the sloppy Joe was tasty and the chicken club pizza was also tasty . Steak meals are cooked to perfection . Also managed to lose a few pounds in weight an added bonus . Communication is very good too.

June 29, 2025
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Rated 1 out of 5 stars

They didnt deliver the complete order and didnt refund

They didnt deliver the complete order. No apology email or anything. When I emailed to ask, they mentioned that it was out of stock and they'll refund. That was 11 days back.

May 18, 2025
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Reply from Benno Box

Thank you for bringing this to our attention, and we're really sorry to hear about your experience. We take all refund issues seriously, but unfortunately, we're unable to identify your order based on the information provided in this review.

Please reach out to our customer service team at info@bennobox.co.uk with your order number or any other relevant details, and we’ll be happy to look into this as a priority.

We’re committed to resolving this for you as quickly as possible.

Rated 5 out of 5 stars

Benno Box go above and beyond

Benno Box go above and beyond to ensure customers feel happy and satisfied every step of the service — reflected in the kindest team and a wide variety of bakes each more delicious than the last. Love seeing them getting the recognition and growth they deserve! Can’t recommend them enough and I am well and truly hooked xx

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Tasty, health food for a good price.

Always happy with the service that Benno Box offers. The team are super friendly and the meals are delicious. A really convenient way to help with my nutrition goals without wasting time or money. The bakes especially are to die for, love the cheesecakes!

March 27, 2025
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Reply from Benno Box

Hello Mark! Thank you for your kind review and we are so happy you have enjoyed your experience with Benno Box!

Rated 2 out of 5 stars

The meals had hardly any sauce and the…

The meals had hardly any sauce and the meat was strange. Tasted liked sliced chicken from a packet.

March 7, 2025
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Reply from Benno Box

Thank you for your feedback — we’re sorry to hear that the meal didn’t meet your expectations. We take pride in using fresh, quality ingredients, and we want to clarify that all of our chicken is purchased as fresh, uncooked chicken breast, which we season and cook ourselves in our kitchen. We're always working to improve both flavor and presentation, so your comments about the sauce are very helpful. We appreciate you giving us a try and hope to have the opportunity to serve you a better experience in the future.

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Rated 5 out of 5 stars

Highly recommend

Highly recommend. Really tasty and very generous portion sizes. Good value for money

January 29, 2025
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Reply from Benno Box

Hi Helen, Thanks so much for taking the time to leave us a review. We're made up your enjoying them!

Rated 5 out of 5 stars

Fantastic food

Fantastic food, prompt delivery and friendly service.

January 12, 2025
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Reply from Benno Box

Hi Chris, thanks for leaving a review 👊 We appreciate it so much! 🍽💚

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Rated 5 out of 5 stars

Great food

Great food, great staff. Order is always correct and delicious. Have already recommended it to family and friends.

January 16, 2025
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Reply from Benno Box

Hi Laura, thanks for recommending us and for leaving us a review, we really appreciate it!

Thanks
Andy

Rated 5 out of 5 stars

Great meals

Great meals! It makes life so much easier when you know your meals are gonna not only be made for you, but also delicious, healthy and right in line with your health and fitness goals!

Really great service, I'm recommending to everyone!

January 1, 2025
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Reply from Benno Box

Hi Henry,
Great to hear we're making life easier! Thanks so much for leaving a review!

Cheers,
Andy

Rated 1 out of 5 stars

Wouldn't Recommend 👎🏾👎🏾

Tried these guys out a few years back absolutely loved the meals. Thought i would try them again before Christmas to cut some weight and have been let down, the meals have increased in price and are bland and flavourless. I even found a small hair in my chicken. Wouldn't recommend.

You also get spammed with the same marketing Email and Text message each week without a op out button. 👎🏾👎🏾

November 11, 2024
Unprompted review
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Reply from Benno Box

Hi Alex,

Thank you for your feedback. We’ve checked our records and can’t find anyone named Alex registered with us. Could you please email us at info@bennobox.co.uk with your order number and address? We’d like to investigate this further and address your concerns.

We hope to hear from you soon.

Best regards,
The Benno Box Team

Rated 5 out of 5 stars

Really tasty low calorie meals

Absolutely love the range of meals, after 2 months eating the low calorie ones, I’ve lost weight, super healthy food, it’s a win win for me.

November 1, 2024
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Reply from Benno Box

Hi Colin, thanks so much for taking the time to leave us a review! Glad we can support you in your weight loss goals! 💪

Cheers,
Andrew

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Rated 5 out of 5 stars

Really tasty food

Really tasty food, stops me from getting supermarket meal deals and great service and delivery.

October 11, 2024
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Reply from Benno Box

Hi David, thank you for leaving us a review! Yes, leave those supermarket meal deals alone, we've got you covered.

Thanks
Andrew

Rated 5 out of 5 stars

Greatest meal prep food ever!

Best food I’ve ever bought and it’s cheap too! I also like the weekly deliveries and the fact you don’t have to store a lot of food in the freezer. I picked the 5 a week fish low carb option and it’s been amazing apart from that green curry 😂😂 but I got a free meal as a replacement so thank you for that! I also like the little flapjacks I get each week, nice surprise! 🥰

September 14, 2024
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Reply from Benno Box

Hi Amy, thanks so much for taking the time to write an honest review. We're so glad you love the fish-low-carb meals but don't worry you won't receive a Green Thai Curry again! 🤣

Thanks,
Andrew

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