Total disappointed
Well as the title says, I was deeply disappointed by the manufacturer.
For those who want to learn more, I will describe the story in detail:
First BenQ MOBIUZ EX2710Q monitor purchased on 03/25 on Amazon and arrived defective with a burnt pixel. On the advice of the manufacturer, according to whom I had been very, very unlucky, I returned the monitor to Amazon and following the words said by BenQ according to which buying two monitors both with the same defect would be almost impossible, I purchased another one at a higher price in trust of the manufacturer's words. New amazon order:
Item ordered on 15.04, arrived after a few days... Exactly worse than the first, three burnt pixels. Regretfully, I contact the manufacturer who I quote verbatim "we are very sorry that he has found two monitors with the same defect, a case study that is incredible". However, they weren't sure if they could replace it for me, because three burned pixels are acceptable according to European standards because they are not present in the central quadrant (according to them). However, they underlined that it was "an incredible case study".
I wrote an email to the manufacturer where I expressed all my displeasure and disappointment and where I said that I would also initiate the return of this second defective monitor to Amazon.
After a while the manufacturer contacted me telling me that they had excellent news: that BenQ management had agreed to replace the defective monitor with a new one TESTED in the laboratory (in exchange for the return of the second monitor purchased from Benq) to avoid further inconvenience. Hesitant I accept the proposal, giving the producer another chance. Sure they would have solved the problem. It would have been a monitor tested in a laboratory, so I thought that just as they said "to avoid further inconveniences" it would have been impeccable from this point of view.
The new unit from Holland tested by benQ arrives on 06/05. I didn't want to believe it: the exact same defect! Burnt pixel in the upper right quadrant. Feeling ridiculed, disappointed and regretful about what had happened, I thought that by contacting the manufacturer he would bend over backwards to remedy the event and instead I quote the response: "Officially it is not a model with 0 bright pixel standards. If you want the guarantee of 0 bright pixels, you can consider purchasing a model with the right specifications to meet your needs. It is considered a normal market standard that some pixels on the panels are bright and are considered acceptable [...] to take into consider another model with a higher pixel guarantee, clearly these products have a higher price range." .
Personally I believe that receiving a monitor with the same defect is bordering on ridiculous given that it is a "new and tested unit". I can't believe that the operator missed the bright pixel since I personally immediately noticed it already on the black screen when starting up.
Gentlemen, it's statistics: 3 monitors tested, all three defective, with a 100% probability of incurring the unpleasant defect.
However, I must also point out that they offered me a new replacement but that they did not guarantee the possibility of not running into a faulty monitor again.
Personally I think I wasted time, money and felt cheated by the BenQ company.
If they couldn't guarantee me an efficient monitor they shouldn't have offered me a replacement, but let me return it to Amazon.
I lost more than a month and a half in this matter, I started the return to Amazon and I will have to return the third monitor to BenQ. I think they speak for themselves!!!
Case: #00559183
RMA: O01014