Bents Garden and Home Reviews 

My husband and I took my mother in law for some lunch for her 80th birthday. Disappointed was an understatement. We was kept waiting about 20 mind for 2 coffees. The person had no idea what he was doing our food was stone cold and the price for 2 Jacket potatoes was very expensive for what we had. Basically it ruined our day and her birthday.

I looked up their info on google regarding dogs Bents information says they welcome dogs in their doggy areas and pet cafe .
This was not implemented when we arrived with our dog were
asked politely to leave by a really pleasant security guard.
We are happy to comply with no doggy entrance.
So l would ask Bents to update there sites and advertising to reflect this policy stating no dogs

I bought a beautiful woodland themed throw with deer and foxes on it. It is lovely and soft and very good quality. Feels quite luxurious.
Delivery was quick and on time also with good delivery updates.

Be aware while the car park does not comply with any car parking standards and while there is PTZ domestic cameras located all around the store these are useless and do not cover any of the car parking areas.

Another customer caused extensive damage to my vehicle doors and drove away.

Have vowed never to return to bents.

Great tapas with this new chef. Lovely dishes served fresh and hot and together.
My only criticism is regarding your selection of wine in your tapas fridge. None of them are palatable. I’m trying to work out why you got rid of two lovely wines including ‘Kono’ and ‘V’ both NZ Sauvignon.
We bought a bottle of ‘V’ to have with our meal but was then charged a £10
corkage fee.

Paving slabs price was the cheapest found. Arrived direct from supplier with a few issues. Will from Customer Service went over and above, with time and trouble, to understand and resolve any problems.
Highly recommend Bents.

ordered something then got told it wasn’t in stock after i had payed and instead sent out much worse replacement that wasn’t delivered the day it said it would be

Ty lovely solar light looks very pretty

Lovely atmosphere and music, excellent food, staff /service outstanding. Had a wonderful time, thank you 😊

Ordered grit salt from this company, large order and offered free delivery which clinched the deal.
Later they emailed to let me know they won't be delivering it as they don't package the items properly and we're refunding my order.
Well thanks for not keeping to the sales agreement. I've now sourced from a reputable company!!

Love going to bents, maybe Matthew needs to introduce better prices on the food in the restaurants. Lots of people can't afford the prices but would love to come Matthew. Also had a horrendous experience with a company unnamed you have at Bents so for this I withdraw 1 star.

Terrible rip off, charging obscene prices for low quantity and quality. I feel sorry for the pensioners being taken advantage of.
£15 for this breakfast is a disgrace.

We go every year before Xmas with family who travel from around the country for our festive get together, shopping and food. I myself am a regular at Bents. Arrived on Monday 16th of December to find all food halls were closed, even the outside Christmas market food huts and the bistro. It was closed for a private event. Nothing on the web page to let anyone know. Only part open was cakes and coffee, even the soft drinks machine was off limits.
The entire group was so disappointed and we will never go to Bents again.
Disgraceful behaviour towards your regular customers. Shame on you Bents! You have ruined a big part of a families Christmas celebration.
If you are planning an outing to Bents then I would advise you to avoid as there is no consistency as to when they are open fully.

Ordered arbour, other companies quoted 30 day wait, Bents had it at store click and collect within 48 hours .staff on click and collect were extremely polite and helpful.
The order and delivery was flawless with excellent service from the delivery guys.

Had a bacon sandwich for breakfast. Lots of bacon and coffee was good.
If you are a person on your own or a couple it can be very frustrating queuing for ages to then find yourself behind someone with a shipping order for drinks and breakfasts for 8 people, all different. It would be good if Bents could have an express counter for people on their own or couples.

Avoid the English breakfast. I had it yesterday and have paid a heavy price since.

'Undercooked' sausages and the sorriest limp tinned mushrooms you have ever seen. The poached egg was 'pre-poached', arrived cold with a yolk like a yellow snooker ball. Cuttlery was communal and covered in dried and crusted food.

This was an awful breakfast. Party of 5 all agreed.

Store was nice and coffee was hot, otherwise.

Really liked going to Bents prior to this visit. However this time the wait for hot drinks was far too long in my view. We changed tills but still had a long wait which would have been problematic if we had hot food. Very disappointed

Placed an order on 30 Nov, received confirmation email etc stating 3-5 days delivery. Having not received my order I rang Bents on 10th December. Apparently my item was out of stock….with all the tec available how can you sell something that you don’t have and why not contact me instantly? They said they’d sent an email but I’d not received one not even in spam…why not call at the first opportunity or just refund my money rather than keeping my money and doing nothing or better still have descent tec so you can’t sell something which you do not have? That item, which was widely available at the time of order, is now out of stock everywhere…. so thank you very much!

I visited the cafe last weekend and bought food that was in the main nice, but the single lemon meringue cake that was over £6 was so burnt on the bottom it was black. I sent an email as the cafe was extremely busy. I offered to send a receipt and photo but to my disappointment they have not even bothered to respond.

There are two areas to eat 1) a street food scene 2) a self service cafeteria where the big breakfast is big, well cooked and presented but expensive at £16. In the cafeteria, the system of a) finding a table b) queuing to order and pay for food and drinks is poor. Taking 10 minutes to serve one customer at the front of numerous long queues with a frappe latte whilst time gets bearer and nearer to the end of breakfast service, is not good. Tea served far from hot in a pot whilst you wait 15 minutes for the food to arrive at your table is not good. By the time it has arrived, your tea pot is empty. The arrangements for ordering / paying for food are unclear and SLOOOOOW. The staff are pleasant. Travelling for 75 minutes ti get to the wonderland which is Christmas at Bents, is nowhere near as charming as it once was. Toilets very good....long queues of course for Ladies.

i brought the Iridescent Reindeer family, very disappointed with the Reindeer very poor. not worth the money!