you have to pay the extra VAT, they dont highlight it at all in their website !!! not like other norwegian eshop at all !!
Company replied
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See what reviewers are saying
Terrible customer service. Has been misleaded to order climbing shoes i one size smaller than usual. They did not fit, Bergfreunde don't care that they have made a mistake, and force me to pay expensi... See more
Terrible. DO NOT BUY ANYTHING HERE. They will charge you all the custom clearance fees and VAT on top of the price that you think you are buying. They are based in Germany. We felt completely robbe... See more
Sorry- even if I could pick up my kid's backpack after 7 working days- I find it not trustworthy that I order a package on what I think is a norwegian website (I live in Norway) and then I have to pay... See more
Company details
Contact info
Bahnhofstr. 26, 72138, Kirchentellinsfurt, Germany
- +49 7121 7012-0
- service@bergfreunde.no
- bergfreunde.no
1.2
Bad
92 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Sorry- even if I could pick up my kid's …
Sorry- even if I could pick up my kid's backpack after 7 working days- I find it not trustworthy that I order a package on what I think is a norwegian website (I live in Norway) and then I have to pay custom..! Yes, I should have checked the company's location. But anyway, hate to be fooled and the backpack turned out not to be cheap at all!
August 17, 2017
Unprompted review
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Quick delivery
Quick delivery, but wish it was more obvious at checkout that tax was not included
June 1, 2017
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Keep It Simple Stupid
Keep It Simple Stupid, KISS. The 4. Mountain Pro I`ve purcased from Bergfreunde to myself and my family. It never Fails!
May 2, 2017
Unprompted review
good price and all equipment come fast …
good price and all equipment come fast at home.
May 1, 2017
Unprompted review
For the price its a nobrainer
For the price its a nobrainer.
I use it mostly for indor bacause its only 40m.
I like this thickness, its perfektly for my Mammut Smart brake.
I like the ropes this hard, it runs better in longer runs.
Its mabye not reckomended for beginners beacause its harder to brake in "normal" brakes
April 30, 2017
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Fast and correct delivery
April 30, 2017
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Fast shiopping
April 30, 2017
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Everything is very good
April 30, 2017
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Good service
April 29, 2017
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Too expensive if you buy outside …
Too expensive if you buy outside Germany. Didnt get all my money back when returning products. The customs I payed was never returned.
Wil not buy there again because of thatr. You need better routines for how to handle situations like that
April 28, 2017
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Quick and easy
April 28, 2017
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I am very pleased with the jacket and …
I am very pleased with the jacket and pants. Fit perfectly :)
April 28, 2017
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Great service!
April 28, 2017
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Very fast response on phone
Very fast response on phone, email and Skype, very fast delivery.
April 28, 2017
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The order arrived without delay and the product was as described
Good service, fast shipping, reliable
April 28, 2017
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Just as ordered!
April 28, 2017
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Terrible customer service
Terrible customer service. Has been misleaded to order climbing shoes i one size smaller than usual. They did not fit, Bergfreunde don't care that they have made a mistake, and force me to pay expensive return freight cost from Norway. STAY AWAY FROM BERGFREUNDE!
April 28, 2017
Unprompted review
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