bernard-massard.lu/ Reviews 126

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I purchased a gift voucher for a family members birthday. I spoke with the sales officer who was super helpful in guiding me through the evoucher system and explained the online and shop purchasing... See more

Company replied

Rated 4 out of 5 stars

Excellent wine and good service from Bernard-Massard. But it would have been easier and quicker to get the wine to Denmark if I had been told to pay by debit or credit card rather than send the paymen... See more

Rated 5 out of 5 stars

Excellent service. Someone called to check when it’s be a good time to deliver. The delivery was timely and well executed. Everyone involved very polite. The website may be faster and the search engin... See more

Rated 5 out of 5 stars

No specific comments to be added, dealing with my order was quick, products ready within 2 days, easy to pick up by a designated friend. Thank you !

Company details

  1. Wine Store
  2. Winery

Written by the company

A family business for 5 generations, our vocation is to create cuvées of impeccable quality. Our teams work every day in the vineyard and in the cellars with a single aim in mind: to offer our clients a moment of pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

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Rated 5 out of 5 stars

I purchased a gift voucher for a family…

I purchased a gift voucher for a family members birthday.
I spoke with the sales officer who was super helpful in guiding me through the evoucher system and explained the online and shop purchasing difference.
She even contacted me to tell me that the purchase had gone through.
Really friendly and efficient service.

January 14, 2025
bernard-massard.lu/ logo

Reply from bernard-massard.lu/

Thank you so much for this great review 🤩 We strive to provide the best service. Thank you for your trust 🙏

Rated 5 out of 5 stars

Best Crémants de Luxembourg

I recently had the pleasure of tasting Luxembourgish Cremants by Bernard Massard, and I must say, they truly exceeded my expectations. The delicate bubbles and vibrant flavors make these sparkling wines a delightful choice for any occasion.
What I particularly enjoyed was the balance between freshness and complexity. Each sip reveals a harmonious blend of fruity notes, accompanied by a subtle minerality that reflects the unique terroir of the region. The craftsmanship involved in producing these wines is evident, showcasing the passion and dedication of Luxembourg’s winemakers. Especially delighted millesime!

November 6, 2024
Rated 5 out of 5 stars

Perfect order fulfillment

Not living in Luxemburg, I arranged for delivery to a friend’s address in Luxemburg. Although the house number had changed and I wasn’t aware of this, indicating the now wrong number, the delivery reached the correct house. Perfect service!

November 6, 2024

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