Bernard Belgium Reviews 371

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

High quality service: we receive the products ordered the next day, whether it's snowing or raining. The products are exactly as indicated on the site so there are no surprises and you get your money'... See more

Company replied

Rated 5 out of 5 stars

Everything was simple, clear and exact and the delivery time was incredible fast

Company replied

Rated 3 out of 5 stars

My order was partially delivered with no information whatsoever why this was done and when I could expect the rest of the order. I had to contact the helpdesk myself to figure this out. Not very custo... See more

Company replied

Rated 5 out of 5 stars

Fast follow-up of the order. Could use a better choice of local delivery (Like Bpost in Wallonie), though. But that does not impact the quality of the experience.

Company replied

Company details

  1. e-Commerce Service

About Bernard Belgium

Written by the company

Nederlands

Alles proper!

Bernard, De gids voor een gezonde werkomgeving, biedt 12.000 producten aan voor alle professionals.

Onze ambitie is om uw werkplekken schoner, veiliger en milieuvriendelijker te maken.

Levering binnen 24 uur in heel België.


Français

Tout proprement !

Bernard, Le guide pour un environnement sain, propose propose 12.000 produits pour tous les professionnels.

Notre ambition est de contribuer à rendre vos espaces de travail plus propres, plus sûrs et plus respectueux de l'environnement.

Livraison 24h partout en Belgique.


Contact info

4.0

Great

TrustScore 4 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was FAST

Everything was simple, clear and exact and the delivery time was incredible fast

June 20, 2024
Bernard Belgium logo

Reply from Bernard Belgium

Thank you! We're thrilled you enjoyed our fast and clear service. Your satisfaction is our priority.

Advertisement
Rated 5 out of 5 stars

Very professional

Very professional, great client service, good products, fast delivery, what is there more to ask for?

March 6, 2024
Unprompted review
Bernard Belgium logo

Reply from Bernard Belgium

Many thanks for your excellent review !
Fabienne - Relation Clients
tél. 056 840 940 - info@bernard.be

Rated 4 out of 5 stars

Relatively good.

Relatively good assortment, delivery time and price / quality ratio.

August 9, 2023
Bernard Belgium logo

Reply from Bernard Belgium

We do our best to please you.

Advertisement
Rated 1 out of 5 stars

Second order

Second order, second time damaged products (water bottles / water crates)
= no more orders.

July 27, 2023
Bernard Belgium logo

Reply from Bernard Belgium

Dear Sir, I am sorry that you had a problem during delivery. I didn't receive any notice of damage. I don't see any reservation on the delivery proof of transport cie. You can always send me a picture and the number of damaged packages on info@bernard.be. Best regards,
Fabienne 056 840 845

Rated 5 out of 5 stars

High quality service

High quality service: we receive the products ordered the next day, whether it's snowing or raining. The products are exactly as indicated on the site so there are no surprises and you get your money's worth with gifts and benefits according to the amounts of your orders.

May 10, 2023
Bernard Belgium logo

Reply from Bernard Belgium

Many thanks for your review !

Rated 4 out of 5 stars

bernard

OK ! delivery was good and at time

January 18, 2023
Bernard Belgium logo

Reply from Bernard Belgium

Thanks for your review !

Advertisement
Rated 5 out of 5 stars

Professional and Efficient

Fast follow-up of the order. Could use a better choice of local delivery (Like Bpost in Wallonie), though. But that does not impact the quality of the experience.

January 13, 2023
Bernard Belgium logo

Reply from Bernard Belgium

Many thanks for your review.

Rated 3 out of 5 stars

My order was only partially delivered…

My order was partially delivered with no information whatsoever why this was done and when I could expect the rest of the order. I had to contact the helpdesk myself to figure this out. Not very customer friendly I would say.

December 27, 2022
Bernard Belgium logo

Reply from Bernard Belgium

Dear Sir,
Thank you for your review.
I would like to add on it that you ordered an item that is in status "delivery 7 days*. This is noted on the website and also on the attachment of our order confirmation. So this is normal.
Best regards,
Fabienne 056 / 840 845
info@bernard.be

Rated 4 out of 5 stars

Within time and within budget

Delivered as promised and no damage and in a correct way. So, in time and within budget!

December 14, 2022
Bernard Belgium logo

Reply from Bernard Belgium

Many thanks for your review.
Fabienne - Bernard info@bernard.be 056 840 845

Advertisement
Rated 5 out of 5 stars

Fast and reliable

Ordered salt for my water softener machine and received my order just a few days later! Fast and reliable!

November 21, 2022
Bernard Belgium logo

Reply from Bernard Belgium

Thanks a lot for your feedback. Fabienne info@bernard.be 056/840.845

Rated 5 out of 5 stars

good service

when I have a question or a problem, they give immediate response and solution

November 22, 2022
Bernard Belgium logo

Reply from Bernard Belgium

Always at your disposal ! Thank you. Fabienne info@bernard.be 056/840 940

Advertisement
Show reviews in all languages. (371 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look