Berry Bouquets  Reviews 

344
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the excellent service, highlighting the company's helpfulness with address changes and quick issue resolution. People appreciate the unique and beautifully presented fruit bouquets, often noting their freshness and delicious taste, making them a great gift alternative. However, some people were dissatisfied with delivery issues, including late arrivals or packages sent to incorrect addresses. Many customers received bouquets with fruit that was rotten, moldy, or inedible upon arrival, causing embarrassment. Others experienced poor product presentation, with items falling apart or not matching advertised images, and sometimes received incorrect or missing components.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing disappointment over rotten,... See more

Quality

Consumers find quality to be ambiguous, with many reporting significant issues such as inedible, moldy, or... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing issues such as incorrect... See more

Order

People report ambiguous experiences with order, with some customers consistently praising the quick, easy,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing gratitude for the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address,... See more

Rated 5 out of 5 stars

I have used this company a few times to place orders usually for my sisters Birthday. She loves Chocolate covered Strawberries and has found that this company has been the best by far. Every ti... See more

Rated 5 out of 5 stars

There were problems with DPD delivering my order as planned. Berry Bouquet were very responsive when I let them know about the issue. There was no quibbling or discussion about the matter. Unfortu... See more

Rated 5 out of 5 stars

I highly recommend Berry Bouquets they make a fantastic gift for any occasion. Bouquets are unique arrangement of beautiful fresh fruit gorgeously displayed well worth the money. All the receicipent... See more


Company details

Written by the company

The Perfect Gift For All Occasions 😊


Contact info

3.4

Average

TrustScore 3.5 out of 5

344 reviews

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No recent history of asking for reviews

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3.4

All reviews

(344)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable and trustworthy when Help isn’t around the corner

Although the app recognized, I’m in the US I’m leaving my review here for the UK because this is where I had my wonderful experience. My children are scattered across the globe and although that makes traveling fun and exciting it’s hard to do the little things like spontaneously drop off gifts. That’s where Beri bouquets comes in. So glad I put my trust in faith in the quality of their product and delivery! They did not disappoint and my son and daughter-in-law were so pleased with there delicious surprise! They immediately video called to thank me, and I was very impressed with the arrangement and abundance of the chocolate covered berry confections! Thank you, Berry Bouquets for making my life so much easier!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! They were very accommodating and helpful when I needed guidance ordering a nut-free option due to an allergy. It made the process easy and reassuring. I highly recommend this company!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

I can't praise Berry Fruits enough

I can't praise Berry Fruits enough. I ordered a bouquet for a friend who was recovering from an operation. Unfortunately DPD delivered it to the wrong address yesterday. Berry Fruits immediately and without quibble said they would send another one free of charge. It arrived today and my friend is delighted. I would definitely recommend this company not only for the product but their customer service.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great products and pick your own day delivery

I have used this company a few times to place orders usually for my sisters Birthday.
She loves Chocolate covered Strawberries and has found that this company has been the best by far.
Every time I have placed an order it has been quick,easy and always on time and in tip top condition,also that last a long time when stored correctly.
I will always use Berry Bouquets if I need to order Chocolate Strawberries for an extra special delivery surprise.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

There were problems with DPD delivering my order as planned. Berry Bouquet were very responsive when I let them know about the issue. There was no quibbling or discussion about the matter. Unfortunately it was out of their control to resolve but once issues with delivery in my area were resolved they sent a fresh bouquet as well as extra chocolate oranges which were completely unexpected! I could have got a refund but I really wanted the bouquet for a birthday gift despite the delay.

Things happen which are unexpected and how they are dealt with really shows the quality of a company and I was deeply impressed by this team - moved enough to bother to write a review!

And the bouquet is (as always) fabulous. Will be using them again next year as this fruit bouquet has become an expectation from my mum!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding last minute service

I can’t thank this company enough for their incredible service! They prepared and delivered a fresh edible fruit basket with matching fresh flowers on New Year’s Eve, even with last-minute notice. Everything was beautiful, fresh, and thoughtfully put together. Truly outstanding service—I’m very grateful and highly recommend them!

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed. The fruit bouquet arrived in a terrible condition — several pieces of fruit were rotten and covered in visible mold. Many of the strawberries had fallen off the sticks and were loose in the bottom of the cellophane, and the basket itself was completely different from the one shown in the product photos.
The item was unsafe to eat and totally unusable. This was meant to be a gift, which made the experience even more upsetting. I would not recommend based on this experience.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

I sent this to my sister inlaw and she…

I sent this to my sister inlaw and she as absolutely delighted with it she said the fruit was fresh and the chocolate covered strawberries were so delicious I am just about to order another one the presentation was lovely a beautiful display i would highly recommend this company and their products

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service needed to change an address as it was a business address and they went above and beyond to help.
Recipent loved the gift beautifully presented gorgeous and fresh
Highly recommended

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Watch out the customer service is BAD

Watch out the customer service is BAD! The order was not what it was, the fruit gone off, so I complained and they offered £15 refund. After emails and requests still NO refund. Online chat is non-responsive too! Totally useless retailer - BE CAREFUL WITH THIS VENDOR
UPDATE - as a courtesy vendor has now refund £25 supplying refund proof

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed.

Very disappointed.
Should have been delivered on 15th November for birthday. Actually delivered on 19th and fruit had gone off.
Would not recommend or ever use again

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

5 STARS!!!

Mega helpful changing address and received more strawberry’s than expected! Beautiful and delicious as usual!!! Will continue to use when trying to impress every time! 🍻 😋

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address, the package was delivered to my home address?) Which we couldn't make heads or tails of how that happened.
In all fairness, Berry bouquet did their due diligence, sent an email confirmation ahead of delivery of delivery address. Which I didn't double check 🙈
We reached an amicable solution. Grateful! And would most definitely use again! 😊

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible sweaty fruit …

Ordered a bouquet for my daughter’s 12th birthday. Delivered to the wrong address. When finally received the fruit was horrible wet and sweaty. I then made a complaint and was told that you would redeliver another bouquet. You did this today and have again sent it to the wrong address. To say I’m disappointed is an understatement. Will not be using you again.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulour Berry Bouquets

I highly recommend Berry Bouquets they make a fantastic gift for any occasion. Bouquets are unique arrangement of beautiful fresh fruit gorgeously displayed well worth the money. All the receicipents have been absolutely thrilled and thankful - many have said never seen fruit displayed so beautifully before - I'm super happy :-)

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic gift!

I have been ordering from Berry Bouquets for some time. The recipient is always delighted with the gift they receive. It is so unique and looks fab. Their turnaround time is very quick and really help. I only use Berry Bouquets and will continue to do so.

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid! Honestly, don't even waste your time with this

Absolutely terrible experience. I ordered a gift for a special two-year anniversary, and it completely ruined the moment. The delivery was three days late, the box was a mess, and the strawberries were mouldy. This shows a total lack of care for product quality and customer service. While they eventually refunded me, the damage was already done. Do not trust them with your special occasions.

August 26, 2025
Unprompted review

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