Berry Thames Ditton MINI Reviews 

The whole team was brilliant. Especially the salesman spent so much time to satisfy our queries related to the car. Because of his good manners , we managed to buy two cars at the same time. Great 👍🏼

Excellent service and extremely friendly and helpful on all levels.
Joseph was brilliant and talked me through everything carefully and professionally.
A great experience overall and I would highly recommend them.

From my initial call to Berry Thames Ditton and speaking with Adam, to returning my lease car at the end of its term and purchasing a used car that same afternoon, the whole process was impressively efficient and seamless.

Adam and Milly worked brilliantly as a team, demonstrating professionalism, efficiency and excellent communication throughout. Everyone I encountered along the way was courteous, friendly and genuinely helpful.

The entire experience was a pleasure from start to finish. Customer service at its very best – exemplary!

I purchased a car from MINI Thames Ditton over seven months ago through Karl Joslin. The sales process was straightforward, but the post-sale service has been extremely disappointing.

A spare key was promised as part of the original sale, yet despite numerous calls, messages and emails, I am still waiting. Communication has been poor, with repeated assurances that the key would be sent but no meaningful action. What has made matters worse is the complete lack of empathy, accountability or apology for the delay.

After months of chasing and countless empty promises, I am utterly appalled by the way this has been handled. I will not purchase from MINI Thames Ditton again. Purely unacceptable

Joseph made our visit very satisfying he had great customer service and is knowledge was first hand

Carl made the journey of buying a car very easy and seamless. We are long standing customers of Berry and have bought quite a few cars over the years. We enjoy their customer service hence we have remained loyal.

I part exchanged my car for a Mini; Karl @ Thames Ditton mini made the whole process very easy; he is friendly, professional & supportive without being pushy.
I thoroughly recommend Thames Ditton Mini & Karl.

Purchased a used mini though company, when buying car the service was friendly although a bit slow getting car prepped for collection we had to chase quite few times communication not great we should have taken note of this at the time , we had problem with the car following collection unfortunately this company didn't want to know very very poor after sales support non existent ! We purchased a approved mini believing it would be a more trustworthy purchase however this is not the case and the very poor after sales service from this company was disgraceful my recommendation would be to avoid at all costs definitely go elsewhere ! As others have also noted similar issues we are not a isolated case save yourselves time and money go elsewhere

The interaction and help I received from Jay at Berry Thames Ditton was excellent. Sadly company policy meant there were things that were unhelpful. Other Mini dealers in the past have sorted things so that my personal plates are put on my new car ready for me to collect. Berry apparently does not do this (against company policy).

Our whole buying experience was excellent due to Karl's great service in arranging video presentation to then test drive to then retaining car for us to then finally handing over the car. Karl's most pleasant and friendly assistance was most welcome and appreciated with no "pushiness" even though several finance and "protection" options were offered. The car itself was beautifully presented and with an unexpected (but appreciated !!) bonus of supplied petrol !

I had a very disappointing experience with Berry MINI Thames Ditton after buying a MINI Approved Used car from them. I do not plan on doing this again, and would not recommend.

When I was buying the car, the dealership was very attentive and helpful. However, once I had an issue with it, the level of service changed completely.

Before purchasing the car, I flagged that the steering/tracking felt off. I was reassured in writing that technicians had checked the car and everything was fine. Months later, the issue developed into a fault with the front suspension/steering area, requiring several parts to be replaced. I had the car checked by two separate garages before returning to Berry MINI, both of whom identified the issue. Berry MINI then wanted to inspect it themselves for their warranty process, only for the outcome to be that they would not cover it.

What I found most frustrating is that the original concern was raised before I bought the car, and I relied on their reassurance when deciding to proceed with an Approved Used vehicle. Despite this, neither the dealership nor MINI Customer Services took ownership of the situation. Instead, I as the driver, the customer, was to blame, despite the evidence I had against them.

I dealt mainly with Karl and Kharris throughout this process. While they were polite, I consistently felt like I had to really push to get clear answers. A lot of the communication felt very scripted and non-committal, rather than direct or solution-focused, which made an already frustrating situation more difficult to navigate.

The entire process was very slow. I was passed on to MINI customer service with the hopes of resolving the issue, but it took over two weeks for MINI Customer Services to come back with an outcome, only to say they rely on the dealership’s assessment. The dealership has also been difficult to deal with more generally: I have been emailing and calling for around two months about servicing documents I accidentally left there, and they have been elusive and unhelpful in getting them back to me.

Overall, I felt very valued when I was buying the car, but not valued at all once there was a problem. Based on my experience, I would not buy a car from this dealership again.

Friendly, efficient, expert help - we trusted the people advising us, and have got a good deal on a great car - very happy.

I agreed to purchase a mini claimed to be 11 months old because that was when it was registered with the dvla for its number plate. I later found Berry’s took delivery 8 months earlier and registered its warranty and service. I was mislead and overpaid with a refusal to compensate. They claim this is BMW’s policy.

I recently purchased my lovely mini from Berry in Thames Ditton which I am over the moon with but what really took me by surprise was how helpful Millie the Sales Advisor was, she was so patient and always available for all my questions - The service has just been amazing and it was down to Millie and giving me that confidence and the support that any customer requires when making a huge decision so thank you Millie for all of your help ! X

Knowledgable and engaging staff made the process of buying a second hand electric mini easy. A highlight was the team’s ability to have the car ready for collection to a tight deadline.

I always have a fantastic experience when I go in to Berry’s Mini Thames Ditton re my mini. Carl in Sales there is amazing and very knowledgeable, professional and always helps me when getting my next mini. Caroline Maskew

Karl and George made the whole process of buying a Mini very easy, dealing with questions promptly and providing helpful guidance when I needed it.

Karl was wonderful. He took us through the steps of buying the mini with care and thoughtfulness making sure we were happy at every moment. There was a small request we made and Karl made sure it was carried out in the time stated. Really can't praise both Karl and Berry Minis enough. Debra

I purchased a used mini countryman from Berry Thames Ditton in November 2024. I am pleased with my car, however the purchase experience turned out to be frustrating and certainly did not comply with their claim to be transparent and ‘Treat Customers Fairly’.
As part of the deal I was given a voucher for the next MOT to be used at Berry Thames Ditton. My MO T was due on September 3rd 2025. I contacted the service department on August 4th, 4 weeks, 2days prior to the MOT date and was told there was no availability until 8th September and to remain legal I would have to go elsewhere. I spoke to the sales dept., who said they were unable to help and that I should never have been given the voucher - unbelievable! I was treated in an extremely off hand way by both departments.
I emailed the mini car sales manager. He did not apologise for the way I was treated, but did say that I could use the voucher next year but must book in 4 or 5 weeks before the MOT was due. As I complied with that requirement this year I have no faith that I will be given an appointment for my MOT.
I am extremely disappointed with the level of customer service from this garage.

Excellent service. Very helpful and friendly salesperson. Have now got the Mini I have wanted for some time.