The interaction and help I received from Jay at Berry Thames Ditton was excellent. Sadly company policy meant there were things that were unhelpful. Other Mini dealers in the past have sorted things... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Started out great. Dropped the Mini off for an issue with the transmission and everyone was helpful courteous and professional. Didn’t get a call to say car was ready so phoned to chase up. When I ar... See more
Purchased a used mini though company, when buying car the service was friendly although a bit slow getting car prepped for collection we had to chase quite few times communication not great we should... See more
Very professional and friendly service throughout my time dealing with Berry Thames Ditton. Carl was absolutely fantastic and took his time to explain and go through everything in detail. At know time... See more
Company replied
Company details
Written by the company
Welcome to Berry Thames Ditton MINI, dedicated to providing exemplary customer service and competitive prices on New and Approved Used MINIs. The experienced staff at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too.
Contact info
United Kingdom
- www.berrythamesdittonmini.co.uk
3.6
Average
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sam Teed was a dream to work with
Sam Teed was a dream to work with. Incredibly knowledgeable about the options available, with a very calm manner. At no time did I feel pressured to make a decision and was given a well negotiated deal to complete the purchase.
January 31, 2025
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Jonathan, thank you for your fantastic feedback. We are so pleased to hear that Sam made your experience enjoyable with his knowledge and calm approach. It is great to know you felt supported throughout the process. Enjoy your new MINI; we look forward to welcoming you back again.
Advertisement
Great and friendly service at Berry Thames Ditton
Took my mini clubman to Berry for a recall- great friendly and professional service. Not sure who did the work behind the scenes but thanks in any case and special thanks to Rob on reception who was an extremely charming and helpful.
Great service - thanks
December 20, 2024
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Henry, thank you for your kind words! We are thrilled to hear you had a great experience with our team at Berry Thames Ditton MINI. Rob will be pleased to know his efforts made a difference. We will also pass along your thanks to the teams behind the scenes who worked on your MINI Clubman. We appreciate your feedback and look forward to welcoming you back soon.
Trustworthy
Really good service. I finalize my car in 30 minutes. Awesome service
November 13, 2024
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Akhil, thank you for your feedback! We are thrilled to hear you had such a quick and seamless experience finalising your car. It is great to know you found our service trustworthy. Enjoy your new car, and we look forward to assisting you again in the future!
Just don't even bother
I thought switching from Inchcape (Cooper) to Berry would have resolved the terrible customer service issues but it unfortunately hasn't... reading through other review I'm sort of glad it isn't just me that has found the service from Mini to be completely unrepresentative of the brand! I have been trying to book my car in to the service department for over a week - unfortunately nobody in the service team can explain to me what is included in their service! It seems the vague description online isn't even correct as I was told things that are said to be included actually aren't. I've contacted the Customer Experience team and they put me in touch with the Service Supervisor who ignore my message until chased and then passed it to another colleague who must be in low power mode as I haven't heard anything since. I can only conclude that they do not need any more customers. I have been in contact with Vines BMW and Mini in Guildford who are now helping me - so far I have found their customer service to be a far better representation from the brand as you would expect. Having used the Thames Ditton garage for a long while both sales and servicing it's astonishing the levels of service have managed to drop lower than Inchcape (Coopers) which were pretty low.
February 19, 2024
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Pete, we are really sorry to hear about your experience and appreciate you taking the time to leave feedback. If there is anything you feel we could do to better this situation for you do not hesitate to get into contact via email, mail@berrybmw.co.uk. We hope to have the opportunity to improve your experience in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.