While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

At last, meal replacements without the junk food!!! Tasty (powder, even without additional flavour and cereals bars). I love the consistency of the powder, with a sprinkling of cereals, which mak... See more

Company replied

Rated 4 out of 5 stars

Very healthy food compared with other similar products for the gastrointestinal tract. Only recommend vanilla flavour. Blueberry or apple flavour is disgusting personally. Encourage the company to kee... See more

Company replied

Rated 5 out of 5 stars

A tasty, convenient, fair-priced, natural, sustainable, high quality food solution. I really have nothing negative to say about Bertrand. I've gone for days on nothing but vegan powder, including 10K... See more

Rated 5 out of 5 stars

The company seems helpful and quick to respond to customer queries. I also like their product so far. Vegan, organic, gluten-free. I have tried bilberry and vanilla by now, both taste fine. Nice s... See more

Company details

  1. Fitness and Nutrition Service

Written by the company

BERTRAND is the result of studying what constitutes food from a scientific perspective. What the human body needs to work optimally has been scientifically known for many years. Eating in a way that benefits the body’s function is called a “healthy diet”. Eating a diet considered healthy by scientific standards is difficult. Our body needs carbohydrates, proteins, various vitamins, fibers, fatty acids such as omega-3 and omega-6, minerals and micronutrients contained in a variety of foods. These requirements can only be met with a varied and well thought out diet. We have developed a formula which combines all nutrients recommended by dietitians in a powder, which we call BERTRAND.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bertrand Food GmbH

At last, meal replacements without the junk food!!! Tasty (powder, even without additional flavour and cereals bars).

I love the consistency of the powder, with a sprinkling of cereals, which makes it even more delicious.

The shaker is also great!

February 6, 2025
Unprompted review
BERTRAND Food GmbH logo

Reply from BERTRAND Food GmbH

Awesome! Thank you so much

Advertisement
Rated 5 out of 5 stars

Bertrand - the best shaker food

I'm eating Bertrand regularly since 2017. I been with them through their flavor changes, new shaker types, new products and so on. One thing that bertrand has not changed since the beginning is the quality of the product. I love the active version and I hope that they will never stop producing it. Bertrand team - you are the best!

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

I love the vegan active powder

I love the vegan active powder, it’s a lifesaver for bad days. I’ve tried multiple of different brands (Huel, Jimmy joy, ambronite) and Bertrand has by far the best taste and it’s easy on the stomach. Been using this for 1,5 years, and even customer service was helpful the one time I needed it.

January 31, 2023
Unprompted review
Rated 2 out of 5 stars

Disappointed

Disappointed. Bought the vegan and vegan active powder pouches a month ago and have found the texture to be the main issue. There's tiny bits (I'm guessing walnut?) of solid food that if you don't chew hit the back of your throat as you drink - the active seems better than standard, but the texture is still not great. Also found I always end up with a tiny amount of wet powder congealed at the bottom of the shaker.

On the plus side the flavour is neutral, great ingredients and it does fill you up for some time. I recommend using it in a blender rather than just shaking. (It's also frustrating the high cost of minimum order for the UK.) For the price I expected better.

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome choice

Awesome company with probably the best drinkable products on the market. I personally enjoyed the fact that they also have flavours that are not too sweet (something that really bothers me after a while) and various alternatives!

June 15, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Big fan

Great product and by now an invaluable part of my day. It's the only full nutrition shake I can actually drink. Never had problems with delivery.

July 29, 2021
Unprompted review
Rated 3 out of 5 stars

Flavor packs BilBerry

Hi, it's my first time with Bertrand and without Flavor pack it's ok. Was good.****
With BilBerry pack.. it's was realy not **. It's more like Violet flower..
With flavor pack apple and cinnamon it's realy good ****
Updated with *** until try the last vanilla :)

March 5, 2021
Unprompted review
BERTRAND Food GmbH logo

Reply from BERTRAND Food GmbH

Hello, we're happy to hear that you've been satisfied with our main product. Also happy to hear your experience with the FlavorPack. We'll have to work on this.
A 2-Star rating from a customer who was satisfied with the main product is pretty hard though ;-(
Nevertheless, thanks for sharing your experience

Rated 5 out of 5 stars

The best so far

I have tried a range of different meal replacement shakes: Huel, Mana and Ambronite.

Bertrand is my favourite. It is all natural / organic and of the 4 I have tried it tastes best.

I would recommend going for the "Active" version as the standard one is too low on protein.

July 17, 2020
Unprompted review
Advertisement
Rated 4 out of 5 stars

Very healthy food compared with other…

Very healthy food compared with other similar products for the gastrointestinal tract. Only recommend vanilla flavour. Blueberry or apple flavour is disgusting personally. Encourage the company to keep going. Tasted active bertrand. The only downside is price, the product will be a must if would be around price of other brands as HUEL (210€/month) or eatnano (130€/month).

October 25, 2019
Unprompted review
BERTRAND Food GmbH logo

Reply from BERTRAND Food GmbH

Hello,
many thanks for your review.

For the price it makes most sense to compare the price per calorie, as the meal size is pretty different from brand to brand.

Huel professional v2.3 is 3,73€ per 1000kcal at the cheapest possibility (subscription)
BERTRAND active is 3,59per 1000kcal for the second cheapest option (also subscription)

So by price per calorie, our product is cheaper and we're not working with just synthetic vitamins to reach the nutritional recommendations.

Rated 2 out of 5 stars

Do not reply to emails and are not particularily helpful when they do.

Surprised people so many think their customer service is good. The product is, but it's been very hard for me to get in touch with them when I've had problems. Usually they do not even answer. I've had two e-mails from december (three months ago) left unanswered, another one from a month ago only answered after a followup e-mail from me a week after, and then still no answer to two e-mails after that.

The shipping company lost my 90-meal active package and I had to ask Bertrand for a refund (they will in turn have to get it from DHL). Luckily it was found a week after, but if it hadn't been I'm not sure how that would've been handled by Bertrand seeing as I haven't heard from them in a while. I'm switching to Huel instead.

March 25, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

I absolutely love Bertrand Shakes!

I absolutely love Bertrand Shakes, I use the Vegan, but other family members have the normal shakes and we all really enjoy them, they mix easily and taste fantastic. Unlike so many other shakes out there, the ingredients are top quality with no nasties in them and I know my body is getting so many of the nutrients it needs every day! My fav's are natural & the baked apple and cinnamon, but I also really enjoy the bilberry and vanilla mixed together. They are such a lifesaver for a quick breakfast in the car en route or after the gym, I tend to have 1-2 a day and then a normal meal. I look forward to them because they taste so nice! The company are great and they have always delivered really quickly.

April 27, 2018
Unprompted review
Rated 4 out of 5 stars

Tasty shakes, fast service.

Great flavour! The best shakes I've had so far. Not too sweet, no artificial flavors. I ordered the sample box and I love them. I would like to have more options with a soup taste it would be great for winter time and dinner.
The service was fast to Spain. I'll order again.

November 4, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

So useful !

I tried the nature vegan, very interesting product. Taste is alright, I digest it well and feel that the nutrients uptake is very good ! They use real ingredients nutritional analysis to develop the product so the nutritional aspect is reliable. A lot of variation can be obtained by adding spices, powdered cocoa etc. Good to get optimal nutrition during a trek or during overbusy days. When we really need it in fact.

May 6, 2017
Unprompted review
Rated 5 out of 5 stars

Great for busy professionals

I have purchased from the company several times. I love their powder and use it as a meal replacement while at work. It helps me to focus and concentrate better without feeling lethargic after lunch.

May 5, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look