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Berwick Shellfish Co Reviews 3,752

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TrustScore 4.5 out of 5

4.3

Online Food Ordering Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the seafood, noting its freshness and delicious taste. Many appreciate the careful packaging, which often includes ice packs to ensure items arrive in perfect chilled or frozen condition. The delivery service is frequently highlighted for its efficiency and timely arrival, with many consumers expressing satisfaction with the overall service provided. However, some customers also noted issues with their orders, including instances where products were not as described or arrived defrosted. A few people experienced problems with the delivery service, such as parcels being left unattended or delays in receiving their items. There were also occasional reports of poor quality in some products or a lack of response from customer service regarding order issues.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the freshness, excellent taste, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt delivery and... See more

Order

People report ambiguous experiences with order. While some customers praise the easy ordering process, great... See more

Service

Users describe positive interactions with service, highlighting excellent service, prompt delivery, and... See more

Based on these reviews

Rated 5 out of 5 stars

A 60th birthday spread to remember! Ordered Sat, dispatched Tues, arrived in time Weds, devoured Thurs! All packed with ice packs to keep fresh and most things had datestamps in packaging too for ad... See more

Rated 5 out of 5 stars

Delivered on time. Beautifully packed in an insulated polystyrene box with several frozen chill packs so the crab, lobster, smoked salmon and prawns arrived in perfect chilled condition and fish cakes... See more

Rated 5 out of 5 stars

Well please with my delivery of lobster, in a proper cool box that contained frozen sealed sticks of ice which were still solid ice when arrived, very impressed and great quality meat HI... See more

Rated 5 out of 5 stars

Berwick continually provides a great service. All orders are well packed with ice packs to keep them cold. Fish is always of a very high standard - we have been using them for quite a few years now an... See more

Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

Berwick shellfish are seafood Specialists est: in 1969. We provide Lobsters, Crab, Oysters, Langoustines, Seafood Platters, and all manner of shellfish. 2024 marked a keystone moment when moving into our New Shellfish processing factory located at Berwick ramparts Business park. We are now capable of holding over 7000 kg of Live Shellfish , with a cooking facility handling around 950 kg per hour, proving to be one of the most long term shellfish export companies in the UK, now delivering to over 11,000 clients across the UK via our online sales network.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 2% of negative reviews

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Rated 1 out of 5 stars

I ordered Jumbo cooked lobster full of water

I ordered Jumbo cooked lobster but received 2 smaller lobsters When preparing both the lobsters were full of water it just poured out from shell Meat was shrivelled up in the craws, It was probably over cooked which made it tasteless When you spend a lot of money you expect to be better than this I will be waiting to hear back from you to resolve this order 31375 11/11 2025 Ron Wanstall

November 11, 2025
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Rated 3 out of 5 stars

Picked claw crabmeat packs

I bought 3 packs.

Whilst it was delivered the next day, there was far too much heavy claw shell mixed with the Crabmeat. We had to be so careful eating it after nearly breaking our teeth/crowns on the first pack.

I'll will revert to buying large whole cooked crabs in future......when and if they come back into stock!

November 11, 2025
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Rated 5 out of 5 stars

My order was delivered a day early

My order was delivered a day early. Which was fine but if we weren’t in. It could’ve turned out to be a disaster. Other than that 10/10 service and the crab was delicious. I will definitely be ordering again.

November 7, 2025
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