Bespoke Gas Ltd Reviews 265

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their exceptional knowledge and efficiency. Many people appreciate the clear communication, prompt service, and the high standards of work, noting that the team is respectful of their homes and leaves everything clean and tidy. The customer service is frequently described as outstanding, with reviewers commending the caring and kind attitude of the office staff. Consumers are particularly impressed with the company's ability to handle urgent situations, providing quick responses and effective solutions. The service is often characterized as thorough and reliable, with many customers expressing their intention to continue using the company for future needs.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being friendly,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Bespoke Gas has done another great job! Through the years we’ve called on Anthony and his team to help us… big projects, annual checks and this time to remove an electric shower and place a ‘standard’... See more

Rated 5 out of 5 stars

Decided to try my local family run firm for my boiler issues, found out about bespoke through word of mouth and gave them a call! Very professional. Communication was clear. Problem diagnosed within t... See more

Rated 5 out of 5 stars

We have been having our boiler serviced annually by Bespoke Gas for several years - they are always on time, efficient, and great value for money. We recently had to call them out for an emergency - t... See more

Rated 5 out of 5 stars

Massive thank you to Bespoke Gas Ltd. Botley. For installing Air Conditioning in our home. From the initial survey Anthony explained exactly what would be happening down to the very last d... See more


Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Boiler Supplier
  4. Gas Engineer
  5. HVAC Contractor
  6. Plumber

Written by the company

Our family-run business offers heating and hot water services to homes and businesses in Hampshire, West Sussex and Dorset. The majority of our customer base can be found in the Southampton, Portsmouth, Winchester and the New Forest areas. We are based in Botley, just outside Southampton, and specialise in all domestic and light commercial work. All of our engineers have qualified years of expertise in designing, installing and servcing Air Conditioning, Heat Pumps, Natural Gas, Oil and LPG appliances, installing underfloor heating and Unvented Cylinders and providing plumbing work. We spend 3-4 week a year continually improving and learning all the new technology from all the leading manufuactures, such as: Worcester Bosch, Vaillant, Viessmann, Midea, Mitsubishi and may others. We are creative controls specialists for multi zone, weather compensation and smart controls. We are your locally qualified low temperature "Heat Geeks"


Contact info

4.9

Excellent

TrustScore 5 out of 5

265 reviews

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Rated 5 out of 5 stars

New Heating System

I chose Bespoke Gas when I needed a new heating system as they had been recommended by friends and completed work for our church. I knew from this experience that they would solve any problem and I was able to trust them completely. They completed the work while I was away - moving furniture and leaving the house clean and as I left it. How lovely to come back to a warm house after making do with electric heaters!

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Bespoke Gas



I recently used Bespoke Gas in Curdridge for my boiler service and was impressed from start to finish. Kate provided a friendly and informative welcome, clearly explaining their terms of business, which gave me confidence to go ahead and book.

Anthony carried out the service and was exceptionally thorough. He treated my home with great respect, even wearing shoe covers throughout, which I really appreciated. Following the visit, I received a helpful and friendly follow‑up call from Kurtis, rounding off the experience perfectly.

This is a genuine family business that clearly takes pride in its work and customer care. I can highly recommend Bespoke Gas.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Quality Service

Bespoke Gas have looked after us for a few years now. They are a quality, dependable, reliable and honest company that I have no hesitation in recommending. Expert service. Great communication. Now we have found them, we won't be going anywhere else. Thank you

March 9, 2026
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Rated 5 out of 5 stars

Super-response

Our Vaillant boiler chose to pack-up on a weekend, but Anthony responded straight away, expertly diagnosed and fixed it (and reset the immersion heater) - super service on a Saturday evening (and had the PCB in stock), a real gem of a local firm!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service

Easy to book an appointment, several contacts prior to arrival on the day with a phone number for plumber

On the day they advised me they were 10 minutes away.

Very friendly plumbers, clean and tidy.

Able to pay for yearly maintenance via online payment

First class service - I have been using tgem for the last three years

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good

This is second year I have used Bespoke gas .I found them very friendly and helpful from all of the staff .l would recommend them they do a good job. Pat Raw

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Decided to try my local family run firm…

Decided to try my local family run firm for my boiler issues, found out about bespoke through word of mouth and gave them a call! Very professional. Communication was clear. Problem diagnosed within the hour ‘ part ordered and they returned very quickly to install. Kurtis our repair man was polite and clean tidy with his work. Ie boot covers. If you’re an emergency and have no hot water Kate at the office can shuffle things round and get you bumped up the list and you’ll be considered a priority. All in all you’re in safe hands 🙌🏻 highly recommended

February 12, 2026
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Rated 5 out of 5 stars

High Praise

This family run small company provides a depth of expertise rarely found these days. The attention to detail, cleanliness and politeness are a pleasant change from indifference and surliness.
They have installed air cooling and heat pump for us and provided annual servicing for our heating and cooling systems.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, friendly, responsive, clean.

The team at Bespoke were really responsive when I had a fault with my boiler just after Christmas. I was so very grateful! And again, my boiler service was completed with no hassle or stress. They’re always very clean, friendly, professional. I really trust them and it’s great to have a local company. Really recommended.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Oil boiler service

From my initial enquiry, handled by the very friendly and professional Kate, to when Anthony left my house, the service has been first class. My job was a service and a part replacement and I will definitely ask Bespoke Gas to continue to look after my oil fired boiler.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler service

From arranging the appointment with Kate, to Kurtis undertaking my service the experience was brilliant. Turned up when the said they would, txt beforehand to confirm actual time of arrival, and Kurtis professional and friendly. Great local company and would recommend to anyone.

January 29, 2026
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Rated 5 out of 5 stars

A great experience

A great experience with this local boiler company! From start to finish they were really helpful and easy to deal with. Kurtis came out for the repair and was efficient, friendly, and explained everything clearly. The job was sorted quickly and professionally. Would definitely recommend 😊

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Leaking boiler

Great company called late morning and they were out early afternoon . Sorted the boiler that was leaking water as they had part on van . Kept informed of engineers arrival. Would definitely use again.

January 23, 2026
Unprompted review

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