We were very dissapointed
We were very dissapointed. The leaders of the group couldnt get the music to work and did not manage to get or hold the kids attention. Our son was bored and after 3 sessions refused to go. We asked for our money back as it was not at all what was promised. Every session was the same - no variety. We then were told that money back is no option. So we did not force our child to join but this was money down the drain.
Reply from Be Sporty
Hi! Thank you for your feedback, it was really disappointing to hear! When such information reaches us, we immediately send it to the responsible Teamleader for the center, who will implement the necessary coaching and measures. Each case is handled according to an action plan. If you are not satisfied with the course, we would like you to contact us as early as possible, so that we can quickly review the situation and take appropriate measures immediately. The semester is now over, and it is very unfortunate that we were not aware of your dissatisfaction. We also have something called a quality guarantee, that if you cancel your place within 24 hours after the first official event of the semester, you will receive a full refund of the entire course price. After 24 hours after the first official event, the place is binding for the semester, according to the terms of purchase that were actively accepted in connection with the booking. Please get back to us and tell us more about this case. You can email us at info@besporty.se or call us at 0771-444100.
Thank you again for your feedback, we hope to have a chance to restore your trust. Regards/ Wictoria at Customer Service Be Sporty Training