Besque Reviews 

11,217
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,772 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful body oils, noting that they absorb quickly, smell amazing, and consistently leave the skin feeling exceptionally smooth and well-nourished. Additionally, consumers highlight the exceptional customer service, mentioning that representatives are extremely responsive, polite, and helpful when resolving various delivery or order issues. Some people were dissatisfied with the automatic subscription policy, noting they were unexpectedly enrolled in recurring monthly orders or faced frustrating cancellation hurdles. Others also mentioned that the fragrance of the product was overly strong, which occasionally caused unexpected headaches or skin sensitivity issues.

What people talk about most

Product

Consumers find product to bring great satisfaction, frequently praising the wonderful scents and noticeable... See more

Staff

Clients share positive opinions on staff, frequently highlighting the friendly, attentive, and professional... See more

Order

Users describe positive interactions with order management support, often praising helpful representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried the Besque body oil and loved the results so continued to order each month.Due to a few customs issues as I live abroad the oil wasn't delivered. Lorena at Besque was amazing,the communicatio... See more

Company replied

Rated 5 out of 5 stars

Katrina in customer service jumped into reply to my needed request quickly-and on a Saturday afternoon. I love this product and have shared as gifts as well. All love it. No fragrance, sinks in quickl... See more

Company replied

Rated 5 out of 5 stars

Shout out to Sarah Joy for helping me with my subscription order. I was surprised at her quick response and helpfulness. She helped me manage my order schedule for the future. I was very happy with... See more

Company replied

Rated 5 out of 5 stars

I have been using the shower oil and oil for months now fabulous products my skin is just loving the morning ritual ! My August subscription hasn’t arrived yet sadly evri have messed up again. Kater... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(11,217)

4,088 reviews in the last 12 months

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Rated 5 out of 5 stars

I had several questions about the…

I had several questions about the subscription plan and also the items that were going to be in this discount. Sheila answered all my emails that I sent to her, and there were quite a few. She was patient with me and very helpful. Excellent associate.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

This is by far the best body oil on the…

This is by far the best body oil on the market. I have had skin problems for years and they are now completely gone. My skin looks firmer and more radiant and I couldn’t live without it. I have recommended it to all my friends. I have the unsented one.
The one negative comment would be that I called customer services the other day with a query and unfortunately was not impressed with the service I received

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Oil and Customer Service

I have been using this body oil since last fall due to crepey skin. I had used every lotion out there and nothing made a difference. WOW! I love this so much I subscribed and get it monthly. There was a delay in my order due to customs (no fault of the company at all) and I emailed Customer Service for help.
Jeckany not only helped me immediately but kept tracking my order, updating me and even let me know when it was delivered to make sure I received it. Jeckany went above and beyond to help and this shows how much Besque values their customers. My skin looks better than it has in years and I will be a customer for life!

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service.
Leah Joy, was very pleasant and very helpful in resolving my subscription issue.
I love, love the body oil and body cleanser. It is amazing.

Best products I have ever used in my 74 years.

September 15, 2026
Unprompted review
Rated 1 out of 5 stars

Liars

I cancelled a subscription and they continue to send me product and billing me. The customer service rep assured me I could return the shipment and I would be getting a refund. Now I have no way to return the product and they are charging me. I will never order anything from this company again. Dishonest and disgusting customer service.

September 15, 2026
Unprompted review
Besque logo

Reply from Besque

Hi Ann,

Thank you for sharing your concerns. We’re sorry to hear that there has been confusion around the shipment and return information provided by our team.

We’d like to clarify that once an order has been processed and is already in transit, we’re unable to cancel or intercept it through our system. In these circumstances, the available option is to refuse the delivery when it arrives. A refused package is then marked as Return to Sender through the same courier’s tracking system, without being delivered to the customer.

This is different from accepting delivery and then requesting a return. Due to hygiene and safety regulations, once our oils have been delivered, we’re unable to accept them back for return.

We’ve sent you an information request through Trustpilot so that we can identify your order and review the specific communication and circumstances with our support team. Please respond to that request so we can look into your case properly and provide any clarification that may still be needed.

Kind regards,
Besque Team

Rated 5 out of 5 stars

I had an issue where I accidentally…

I had an issue where I accidentally created a second subscription for the Magic Luxury Oil. When I discovered what I had done, I contacted Besque customer service and within less than 30 minutes, Katrina had resolved the issue. I'd say Besque customer service is prompt, friendly and efficient.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Feels great and smells good too!

While I love the Besque oil, I don't use it enough to get a bottle monthly. Anne helped me cancel my subscription and let me know that I was welcome back anytime. I will be ordering again from them.

Carole McCauley

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

I needed to modify my subscription and…

I needed to modify my subscription and had trouble doing it myself. I contacted through email Besque and within 24 hrs I received an email from Jeckany that the change was made. I was really pleased with their super efficient customer service as well as their products.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I received my order and after opening, realized a problem with the product, that most likely occurred during shipping. I reached out to customer support and immediately had a very positive response from Sarah Joy. She was quick to correct the issue and I received a daily email from her until my new shipment was sent. I appreciate a company that backs their product and employs such friendly people like Sarah Joy!

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Besque body oil

I absolutely love my Besque body oil. It has become a staple part of my routine after showering and will never be without it. It is crazy how it makes your arms and legs instantly look more toned. I had a sleeveless tight body con dress on the other day, and as soon as my friend saw me she instantly asked if I have been hitting the gym hard. I had to chuckle because I haven’t hit the gym in a decade Lol. I now have her using it as well and she thanks me all the time. It does come off on clothing and sheets because of the little bit of tint to it. I just lay on a blanket or throw another sheet down when I have it on. I am excited to try the shower oil next. I highly recommend it!! 5 ⭐️⭐️⭐️⭐️⭐️

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

I absolutely love the body wash.

I absolutely love the body wash.. makes my skin feel super soft and clean.. I highly recommend it..

September 14, 2026
Unprompted review
Besque logo

Reply from Besque

Hey Tracey,

Thank you for your lovely feedback! We’re so pleased our Shower Oil leaves your skin feeling soft and clean. It works as a rinse-off cleanser, helping to wash away daily impurities while leaving your skin feeling nourished.

As you’d recommend it, you might also enjoy our Refer a Friend programme, which offers rewards for qualifying referrals. You can find out more here: https://besque.co/pages/refer

We’d also love to know if there’s anything we could improve to make your experience five stars. Your feedback is always welcome. 💚

Best wishes,
Team Besque

Rated 5 out of 5 stars

If anyone ever has to deal with Besque…

If anyone ever has to deal with Besque customer service, you will be happy to receive great service, especially with Gabrielle. The attention to first class service was certainly not wasted on this amazing person.
The product is my absolute favorite product I use on my body & Gabrielle made my experience even better than I thought possible.
Thank you to Besque for all the support & attention to detail.
I have a subscription to this product & needed to put it on hold & restart on a specific date & the service I received was not only prompt but was treated with respect, kindness & without any issues. I heard back from Gabrielle more than once & her attention to details was top notch. ♥️♥️♥️♥️♥️♥️♥️

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Seems rude to give 5🌟 I wish I could…

Seems rude to give 5🌟 I wish I could give more.

Extremely attentive customer service, went above and beyond. Sheila in particular is absolutely brilliant, super friendly and full of expert knowledge about the product. Which may I add is phenominal.

Thank you very much

September 14, 2026
Unprompted review
Rated 2 out of 5 stars

subscription scam

I was somehow enrolled in a every 14 day subscription. I ordered one bottle then recieved a second 14 days later. I never opted for a 14 day subscription. I called and asked if I could return it for a refund and they said no, they do not allow refunds. The rep said there was nothing I could do but cancel the subscription. Be careful is ordering on line that this does not happen to you.

September 14, 2026
Unprompted review
Besque logo

Reply from Besque

Hi Patty,

Thank you for sharing your experience. We’re sorry to hear there was confusion around the recurring order, and we’d like to clarify how our subscription works.

At Besque, a subscription is not required to place an order. The recurring option is selected during checkout, and the subscription terms, including the delivery frequency, are displayed before the order is completed and are also included in the order confirmation.

We understand that a recurring order may not have been what you intended to select. Your subscription has already been cancelled as requested, so there will be no further recurring orders or subscription charges.

Regarding your request to return the additional product, due to hygiene and safety considerations, we’re unable to accept returns on our products, whether opened or unopened. As our oils are applied directly to the skin, this policy helps ensure that every product we send to customers remains untouched, safe, and hygienic.

Once a product has been delivered, we cannot verify how it has been handled or stored after delivery, which means we are unable to resell returned products. This policy is in place to protect the health, safety, and wellbeing of every customer.

We hope this clarifies both the recurring order and our return policy.

Warmly,
Besque Team 🌿

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