Poor service. Order indicated 2-3 days delivery. Nearly week and no sign of it. Call delivery firm: “we’ve passed it to a third party delivery firm”. No notification this was happening and now the or... See more
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So very helpful… I ordered the wrong size, all sorted with all staff in customer services so understanding. We then, inadvertently, returned the vales wth radiator feet we no longer needed. Once a... See more
Working on a room without heating pipes in it and too far away from the boiler to put a rad in efficiently, so needed an electric one. I picked the nicest looking cast iron style radiator I could find... See more
I bought 2 tall radiators from Best Heating 6years ago one started to leak phoned them regarding guarantee.Without hesitation asked for photos which were sent within 4 or 5 days the replacement was se... See more
3.4
Average
47 reviews
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Excellent Service
I ordered a radiator to extend my gas central heating into a conservatory. Lewis in sales was a great help. When I discovered that extending wasn't practical Josh in customer services dealt with the cancellation brilliantly, he phoned the distribution center immediately. He managed to have the item returned at no cost to me.
Highly recommend this company.
October 11, 2021
Unprompted review
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Top Customer Service
Making home renovations my wife and I opted to purchase replacement radiators for our central heating system. Unfortunately one of the radiators was found to be defective upon installation; an exchange of messages on the 'Live Chat' and an email to the Customer Service team has resulted in a positive and quick outcome to the problem. I can't thank Bailey B, Luke or Yash T enough in the service I experienced. I would recommend Best Heating to anyone looking to purchase radiators for their home!
March 25, 2021
Unprompted review
Happy to recommend Best Heating for…
Happy to recommend Best Heating for their efforts in quickly dealing with and resolving a problem we had with a faulty radiator purchased from them. The people who dealt with us were friendly and very professional in how they handled the matter from initial contact recording the fault through to a quick resolution.
February 23, 2021
Unprompted review
Great customer service team
I had reason to call Best Heating today regarding my recent order. Elaine in their customer service team answered and was very professional and helpful answering my query. The slight office noise in the background sounded friendly and fun and was a delight to hear in these awful frightening and sometimes lonely times. Thanks for brightening my day the team should be congratulated.
January 25, 2021
Unprompted review
best heating great to deal with Elaine…
best heating great to deal with Elaine was Brilliant! will use again
October 13, 2020
Unprompted review
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Nightmare - damaged goods and no customer service or refund
Terrible service Radiator arrived damaged and the fixing bolts missing, however, we found them on our drive the next morning this was due to the box being so badly damaged, spoke to customer services and they said it was a common problem and they would send another radiator, the next day anther one arrived and the courier said he hadn't been asked to pick up the return radiator, on opening replacement radiator that one was also damaged! on speaking to best heating they said a courier would pick both up and then they would refund my money. Still no courier and I have 2 damaged radiators and no refund. Customer Service advisor would not escalate the problem or offer any help. I WOULD NEVER RECOMMEND THIS COMPANY.
October 21, 2015
Unprompted review
returns service is a nightmare
I have spent over £3000 with these guys. i was not bale to exchange items even though they have that option on the website. you have to sent it back at your cost within the 30days and purchase your new ones.
i sent back the items 15 May and its now the 5th week and still no refund and they have not even bothered to process the items i returned back.
No consideration that ppl need their money back especially when its over £1000 in returns.
Fast to sell
Very slow to give your money back.
I have to keep chasing them every week and still no progress.
June 16, 2014
Unprompted review
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