Excited to try fasting. Found it confusing to find my basic plan I signed up for. Being bombarded with other offers I can’t afford were disconcerting and I’m still not sure if I’ve signed up for somet... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
The process signing up is great. You though of coaches for it all. However individual pricing makes it to high a cost for some of us. Exercises I am currently doing Tai Ch. These two will help com... See more
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I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
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Company details
- #66 of 83 best companies in Fitness and Nutrition Service
- #61 of 69 best companies in Weight Loss Service
- #57 of 68 best companies in Wellness Program
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Best.me
Hello Sebastian,
Thank you for your feedback!
We understand that you haven't had the chance to experience the program yet. We hope you'll have the opportunity to explore Best.me before making a final assessment.
If you have any questions or need help getting started, our support team is always here to assist you.💚
- Best.me Team
Reply from Best.me
Hello Maija,
Thank you for your feedback! We're glad to hear you appreciate the focus on discipline.
The questions during onboarding are there to help us create a personalized program and provide guidance tailored to your goals, preferences, and needs. While they may take a little time to complete, they're an important part of building a plan that's designed specifically for you.
If you have any questions or need any assistance getting started, please don't hesitate to reach out to us. We'll be happy to help.💚
– Best.me Team
Most 5 star reviews are fake
Most 5 star reviews are fake. They took the sign up payment and then after every 20 mins took unathorised four $19.95 and i called chase to block the card after 4 additional payments.
They are so bad one extra payment came out whilst me trying to block it. What a scam.
Dont trust the 5 star reviews they are there to bring the average up.
July 8, 2026
Unprompted review
Reply from Best.me
Hello Mabs,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand why you would be concerned.
We'd like to clarify that the reviews on our Trustpilot profile are from genuine customers who choose to share their own experiences. We also want to assure you that charges cannot be processed without selecting a service and confirming the payment. Any additional offers presented during registration are entirely optional and can be declined.
That said, we'd like to review your case carefully to understand what happened. Please reply to the Trustpilot information request or contact us directly at feedback@best.me using your registered email address. Our team will investigate your account, explain any charges, and assist you further.
– Best.me Team
It’s just too much crap you start off…
It’s just too much crap you start off asking a couple questions and then you want everything and I’m tired of playing the games. I regret even signing up for this crap.
July 8, 2026
Reply from Best.me
Hello Katherine,
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling frustrated.
We understand that the onboarding process and the information requested may not have met your expectations. The questions asked during registration are intended to help personalize your program based on your goals and preferences, but we appreciate that this approach isn't for everyone.
Our Customer Experience team has already reached out to you directly to better understand what happened and help address your concerns. Please keep in touch with us via email so we can continue reviewing your case and do our best to resolve the situation.
– Best.me Team
Reply from Best.me
Hello Tibi,
Thank you so much for your amazing review! 🌟 We're thrilled to hear that you're loving Best.me.
Your support means a lot to us, and we hope the program continues to be a valuable part of your journey. If you ever have any questions or need assistance, we're always here to help.💚
– Best.me Team
Reply from Best.me
Hello Mary,
Thank you for your review! We're glad to hear that you've found the program easy to use.
We understand that you'd like to cancel your subscription once your current month is over. Our Customer Experience team has already contacted you to assist with your request and provide the necessary guidance.
Please check your email, including your spam folder, and keep in touch with us if you have any further questions or need additional assistance.💚
– Best.me Team
Stay away from this scammers don’t…
Stay away from this scammers don’t trust them the just take your money with out your permission
July 8, 2026
Unprompted review
Reply from Best.me
Hello Freddie,
Thank you for sharing your feedback. We're sorry to hear that you feel this way.
We'd like to clarify that charges cannot be processed without completing the signup process, confirming a plan, and providing payment details. If you believe something wasn't handled as expected, we'd appreciate the opportunity to review your case and better understand what happened.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
– Best.me Team
Reply from Best.me
Hello Johansigne,
Thank you for your wonderful review! We're delighted to hear you're off to a great start.
We appreciate you choosing Best.me and hope the program continues to support you on your journey. If you ever have any questions or need assistance, we're always here to help.💚
– Best.me Team
I don’t have any reviews at the yet just starting my weight lossJourney ed
Don’t have any feed back as I have just
Started my weight loss journey
July 8, 2026
Reply from Best.me
Hello Kristi,
Thank you for your review! We're excited that you've just started your weight loss journey with us and appreciate you choosing Best.me.
We hope your experience will be a positive one, and if you have any questions or need any guidance along the way, please don't hesitate to reach out to us. We're here to support you every step of the way.💚
– Best.me Team
Reply from Best.me
Hello Amina,
Thank you for your review! We're excited that you're about to begin your journey with Best.me.
We wish you the very best as you start your diet tomorrow and hope the program helps you build healthy, lasting habits while reaching your goals. We look forward to hearing how your experience progresses.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Lilhane,
Thank you for your review! We're excited that you've started your journey with Best.me.
Since it's your first day, we completely understand that it's too early to share a full opinion. We hope the program provides a positive experience and helps you achieve your wellness goals. We look forward to hearing your thoughts as you continue your journey.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
I just opened and don’t really know how…
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want to go to bed.
July 8, 2026
Reply from Best.me
Hello Patricia,
Thank you for sharing your feedback. We completely understand that getting started with a new program can sometimes feel a bit overwhelming, especially after a long day.
We can see that our Customer Experience team has already reached out to you by email with guidance to help you get started. Please keep in touch with us there -we'll be happy to answer any questions and help you make the most of the program.
We hope you have a fresh start when you return, and we're always here if you need any assistance along the way.💚
- Best.me Team
Reply from Best.me
Hello Sonia,
Thank you for your review! We completely understand that it's still early and that you're just getting started.
We hope Best.me provides you with a positive experience and supports you in reaching your goals. We'd love to hear your updated thoughts once you've had more time to explore the program.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
So far so good
So far so good. Just giving information but it seems like every other question is trying to sell something more which I find irritating
July 7, 2026
Reply from Best.me
Hello Deb,
Thank you for taking the time to share your feedback. We're glad to hear that your experience has been positive so far, and we appreciate your honest comments.
We'd like to clarify that the offers presented during and after the sign-up process are completely optional and are not required to use the main Best.me program. These additional features are intended for users who would like extra tools or support, but they do not affect the functionality or value of the program you've already purchased.
Your feedback is valuable to us, as it helps us improve the overall user experience. We hope you enjoy the rest of your journey with Best.me, and if you ever have any questions or need assistance, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Mati,
Thank you for your wonderful review! We're delighted to hear that you find the app helpful.
Our goal is to provide practical tools and personalized guidance to support you throughout your wellness journey. We hope Best.me continues to meet your expectations and helps you achieve your goals.
If you ever have any questions or need assistance, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Jocelyn,
Thank you for sharing your feedback. We understand that the program may not be the right fit for your current circumstances.
We can confirm that our support team has also reached out to you by email to assist further and answer any questions you may have. Please keep in touch with us there if you need any additional support.
We appreciate you giving Best.me a try and wish you all the best in your future wellness journey.💚
- Best.me Team
Reply from Best.me
Hello Suzanne,
Thank you for your review! We're excited that you've started your journey with Best.me.
Since you're just getting started, we completely understand that it's too early to give a full opinion. We hope the program helps you build healthy habits and supports you in reaching your wellness goals. We'll look forward to hearing how your experience develops along the way.
If you have any questions or need assistance at any point, our team is always there to help.💚
- Best.me Team
Health
Hi there, I want to cancel this it’s charging me! I can’t afford it! Please return my money back!
July 7, 2026
Reply from Best.me
Hello Orken,
Thank you for your review! We're glad you've decided to start your journey with Best.me.
We completely understand that it's still early, and we hope the program meets your expectations as you get started. We look forward to hearing more about your experience as you continue your wellness journey.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
Too much upselling
July 7, 2026
Reply from Best.me
Hello Debra,
Thank you for sharing your feedback. We appreciate your honest opinion.
We'd like to clarify that the additional offers presented during and after the sign-up process are completely optional and are not required to use the main Best.me program. These features are intended for users who would like extra tools or support, while the core program remains fully functional on its own.
Your comments are valuable to us and help us improve the overall user experience. If you have any questions or need assistance, our team is always here to help.💚
- Best.me Team
Reply from Best.me
Hello Suzie,
Thank you for your wonderful review! We're delighted to hear that you found the process easy and straightforward.
Our goal is to make getting started as simple and seamless as possible, so you can focus on your wellness journey from day one. We hope Best.me continues to meet your expectations.
If you ever have any questions or need assistance, our team is always here to help.💚
- Best.me Team
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