I was really nervous about purchasing a roll of felt backed vinyl online as so many of the websites had awful reviews / red flags of either 5 star or 1 star reviews only. However needed an affordable... See more
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Review summary
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We live in a very remote area, which means that we regularly have delivery problems. But once I contacted them as my delivery was late they were excellent and couldn't do enough to sort out where my... See more
Company replied
I changed my mind on two separate occasions, for a different style of flooring. My fault totally! 🤷♀️ The lady over the phone was so helpful and so efficient. She amended my first order giving a... See more
Company replied
Website was easy to navigate and I was able to order samples of vinyl sheet flooring which arrived promptly and are a good size so it's easy to see how the design would look in my rooms. Pricing seeme... See more
Company details
Written by the company
Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.
Contact info
Units 3-4 Pennine Industrial Estate, Gorsey Brow, SK1 3DX, Stockport, United Kingdom
- 0161 480 1296
- www.best4flooring.co.uk
4.3
Excellent
362 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery good communication
Quick delivery , customer service were great and sorted my issue good communication . Would use again.
May 22, 2026
Unprompted review
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Ordered some vynol flooring
Ordered some vynol flooring my measurements was right but it came to short off my measurements 40mm short. I send 20+photos in to them but still no good ,they would not except that it came short so I was left with vynol being bodged. So now looking for new flooring from someone I can trust B+Q. It also said pet friendly which it wasn't at all with scuffs all over it . Never Never again £140. 00 down and no joy or help from this company. Do not use them unless you have got money to lose.
May 15, 2026
Unprompted review
Reply from Best4Flooring Ltd
Good Afternoon Paul
As per our email correspondence, when placing an order on the website, the information automatically uploads to the warehouse system for the flooring to be cut. Therefore, if we receive a report that the flooring is short, we require a photograph showing the flooring with a tape measure running from one end to the other, displaying a clear measurement.
The complaint raised was that the length of the flooring was too short; however, every photograph we received showed the width. We can confirm this due to the direction in which the panels are running in the photographs. As the length is the measurement being disputed, we require a photograph clearly showing the length measurement, which has not been provided..
Despite this, in an effort to resolve the matter, we offered to send an additional piece of flooring to cover the area you advised could not be fitted. However, confirmation of the required size was not provided, meaning we are unable to arrange the replacement piece.
A further email has been sent advising further ways we can assist and we await your reply
Kind Regards
Best4Flooring
Great quality product
Bought the Spectrum Ingleton Sheet Vinyl Flooring for my bathroom and couldn't be happier. I like that all of their vinyl is low V.O.C . The quality was great and so was the price. Would definitely use them again.
May 20, 2026
Unprompted review
Good quality products.
Plenty of choice online, website easy to navigate, free samples dispatched quickly. On arrival quality of samples was very good.
It was then easy to order the flooring we required.
May 14, 2026
Unprompted review
Product as described and good quality
Product as described and good quality, delivery on time by polite driver.
May 8, 2026
Unprompted review
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Poor quality flooring
Poor quality flooring, rips like paper. Customer service states this acceptable for flooring. Avoid unless you like torn vinyl flooring.
May 1, 2026
Unprompted review
Reply from Best4Flooring Ltd
Good Afternoon
Thank you for taking the time to leave your review.
Following an investigation into your complaint, the tearing was found not to be the result of poor quality or a manufacturing defect.
The damage is consistent with installation over an unsuitable subfloor, which can cause movement and insufficient support beneath the vinyl. Sheet vinyl requires a smooth, stable, and properly prepared base in order to perform as intended.
We appreciate this is not the outcome you were hoping for, and we understand your frustration regarding the issue. However, following review, the complaint has been rejected as the flooring should not be installed directly over LVT. As this is not considered a suitable subfloor for this product, the issue falls outside of the manufacturer’s warranty.
Kindest Regards
Best4Flooring
The product is excellent
The product is excellent, communication superb and delivery great. Ordering again .
April 8, 2026
Unprompted review
Really good service
Really good service!
Ordered flooring and it came 2 days later. It was about 40% less than the local flooring shop down the road and I fitted it myself. Bathroom looks great and the flooring is really good quality. Love it! Better than the bog standard plain flooring love the mosaic style.
May 5, 2026
Unprompted review
Very poor quality flooring and dismissive customer service
Very disappointed with both the quality of the vinyl flooring and the way my complaint was handled.
The flooring marks, dents and creases incredibly easily under normal household furniture. I understand different materials have different characteristics, but as a customer I should not need specialist knowledge about foam-backed vinyl to avoid buying a product that performs this poorly in a normal home environment.
All I know as a customer is the difference between good quality flooring and poor quality flooring, and unfortunately this feels like poor quality flooring. Furniture leaving visible indentations and creases so easily is not what I would expect from a product sold for everyday domestic use.
What made the experience worse was the response from customer service. Instead of showing understanding or trying to help, I received a long explanation basically saying this is “normal” and therefore not their problem. The complaint was dismissed entirely with no real attempt to resolve the issue.
I regret buying this flooring and would advise others to be cautious before purchasing, especially if you expect a durable surface suitable for normal household furniture.
May 6, 2026
Unprompted review
Reply from Best4Flooring Ltd
Thank you for taking time to leave a review.
We are sorry to hear that you are disappointed with the flooring and your experience with our customer service.
We have also reviewed the correspondence from our customer service team, and the emails provided a detailed explanation regarding your complaint. They also provided advice on ways to help minimise denting and markings.
As advised previously, the flooring purchased is a foam-backed sheet vinyl. This type of flooring is specifically designed to provide a softer and more cushioned feel underfoot. Due to its softer construction, it can be more susceptible to indentation or marking from furniture when compared to more rigid vinyl flooring products.
To help minimise marking and potential damage, we recommend using protective felt pads or furniture cups under all furniture legs, particularly heavier items. Furniture should also not be dragged across the surface, and weight should be distributed as evenly as possible to reduce pressure points.
Kindest Regards
Best4Flooring
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Had the exact product I was looking for…
Had the exact product I was looking for in stock to match existing, at a great price. Delivery was quick. Overall very happy. Would definitely recommend.
April 1, 2026
Unprompted review
Really good quality flooring
Really good quality flooring, delivery very quick. All round good experience
April 24, 2026
Unprompted review
Reply from Best4Flooring Ltd
Good Afternoon
Thank you for your kind words! We're really glad to hear you’re happy with the flooring quality and that the delivery met your expectations. It’s great to know you had a smooth experience from start to finish
I hope you enjoy your new flooring for years to come !
Kindest Regards
Best4Flooring
Excellent service
Item delivered on time. Kept informed of order progress. Item as described; quality as expected; advice appropriate to product very welcome and useful.
April 23, 2026
Unprompted review
Reply from Best4Flooring Ltd
Hi Sylvia
Thank you for your thoughtful feedback! We're pleased to hear your order arrived on time and that our updates kept you well informed throughout. It’s great to know the product met your expectations and that our advice was helpful. We really appreciate you taking the time to share your experience.
Kindest Regards
Best4Flooring
Great price
Great price, gorgeous flooring, packaged perfectly, quick and easy collection.
April 7, 2026
Unprompted review
Reply from Best4Flooring Ltd
Thank you for your great feedback! We’re really pleased to hear you’re happy with the price and the quality of the flooring, and that collection was quick and easy. We appreciate your support and hope you enjoy your new flooring!
Kindest Regards
Best4Flooring
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I changed my mind on two separate…
I changed my mind on two separate occasions, for a different style of flooring.
My fault totally! 🤷♀️
The lady over the phone was so helpful and so efficient. She amended my first order giving a refund within 3 days. The second time I changed the colour, but same pattern. Just in time, before the flooring had been dispatched.
She was incredibly helpful. I found this company to be most professional.
April 14, 2026
Unprompted review
Reply from Best4Flooring Ltd
Hi Jacquie
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear our team was able to help you through the changes to your order smoothly. We completely understand that decisions can change, and we’re glad everything was handled quickly, including the refund and final amendment before dispatch.
Your feedback about our service and professionalism means a lot, and we’ll be sure to pass your lovely comments on to the team. Enjoy your new flooring, and thank you again for choosing us!
Kindest Regards
Best4Flooring
Purchased flooring for bathroom and…
Purchased flooring for bathroom and kitchen. Great quality and design, delivery prompt.
April 9, 2026
Unprompted review
Reply from Best4Flooring Ltd
Hi Helen
Thank you for your great feedback! We’re really pleased to hear you’re happy with the quality and design of the flooring for your bathroom and kitchen, and that delivery was prompt. We appreciate your support and hope you enjoy your new floors for years to come!
Kindest Regards
Reply from Best4Flooring Ltd
Thank you for your feedback! We’re really glad you were happy with the service and appreciate you taking the time to share it.
Kindest Regards
Best4Flooring
Dreadful experience
Dreadful experience, the flooring was very nice and good value for money, but the problem is the courier service DX express that is used.
They lied about attempted delivery when we were at home all day. They promise they are due to deliver your item and then don't show up, I had to stay at home for 4 days waiting for delivery eventually turned up a week after initial estimated delivery date.
Off putting experience would rather pay a little more and shop locally in future to avoid stress and being lied to.
If company use DX delivery AVOID
April 8, 2026
Unprompted review
Reply from Best4Flooring Ltd
Thank you for taking the time to share your feedback, and we’re really pleased to hear you were happy with the flooring itself and found it good value for money.
That said, we’re very sorry to hear about the issues you experienced with the courier service and the delays to your delivery. We understand how frustrating and inconvenient it is to wait in for deliveries that don’t arrive as expected
While we don’t directly control the courier’s day-to-day operations, we absolutely take this kind of feedback seriously and will be passing your comments on to them
Kindest Regards
Best4Flooring
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Good website easy to order quick…
Good website easy to order quick delivery very good service and very happy with product and well imformed at every stage from order to delivery
April 8, 2026
Unprompted review
Reply from Best4Flooring Ltd
Hi Antoine
Thank you for your lovely feedback! We’re really pleased to hear you found the website easy to use, the ordering process smooth, and the delivery quick. It’s great to know you felt well informed at every stage and are happy with the product. We really appreciate your support!
Kindest Regards
Best4Flooring
Best4 flooring delivered the order I requested.
After the moduleo cleaner I ordered was leaking on delivery the second attempt to deliver went well.
March 19, 2026
Unprompted review
Reply from Best4Flooring Ltd
Hi Ann,
We don't seem to have received and e-mail back with your order number.
Now that we have this, we can arrange a replacement.
Thank you
Nothing wrong with the flooring it’s…
Nothing wrong with the flooring it’s the delivery company that lets it down received a day late even though I was assured it would be delivered on the day I asked for.
March 19, 2026
Unprompted review
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