Floor Depot Reviews 673

Flooring is absolutely amazing! Great price and great quality. Exactly as advertised! All boxes delivered safely and no damage whatsoever! Lost one star due to being a little over delivery expectat... See more

Spent a few weeks looking for some new flooring came across floor depot They had a good range and colour on there website, i rang about my order received a call back half hour later spoke to friendly... See more

Ordered over the Christmas period was expecting some delays but no problems at all 10/10. some very slight damage to some boxes from the straps would suggest using some edge supports in future,but it... See more

Honestly, this company is amazing start to finish. Free samples, ordering simple, free underlay and top quality flooring. I have bought more expesive laminate in the past which has had flaws in it mea... See more

Placed an order on Saturday night, but bought it before i could add underlay, was gonna pick some up locally. But got a message 9am on Sunday, asking if i wanted to add underlay with free delivery. Ye... See more

I bought glue down LVT, walnut 12mm laminate and 12mm mountain ash herringbone and lots of free samples. Any issues are dealt with promptly and and delivery time is reasonable. A big range of colours... See more

Jess at Floor Depot is everything customer service should be. She responded quickly to emails and my mini panics and sorted out a delivery day that suited all concerned. The order was dispatched quick... See more

Great quality products at affordable prices, and delivery could not have been better, asked for delivery between 10am and 2pm and was promised 12noon so did not have to wait in long at all. The deliv... See more

Floors are absolutely fine however I never had any communication about delivery until the office rang me to say the man was outside my house. She also said he had been phoning me when he hadn't and he... See more

Terrible service, miscommunication at the beginning. Returns at customers cost when each pack weights 20kg, no real escalations allowed. I communicated at start the urgency of the product delivery but... See more

Not quite sure why there is a 1 star review on here. Ive made 1 purchase from them and would highly recommend. The customer service from start to finish was fantastic, delivery was quick and the lamin... See more

Brilliant company and great quality floors The staff online/phones and depot go above and beyond their role in helping sort issues - I bought a pallet of floor and decided I didn’t like it anymore... See more

I ordered some flooring for my living room, it didn't arrive, I asked repeatedly for updates and ETAs, I never received one. I tried calling and spent a total of 40 minutes waiting for someone to answ... See more

Delivery was a pallet that was dropped off at the ground floor in the rain. No attempt made to assist me taking the 200kg of tiles up the stairs despite having to pay a surcharge for address (... See more

Firstly the flooring arrived and was as expected, no complaints with that, it was the other elements of the order where the problems arose. Skirting and accessories didn’t arrive as expected and cause... See more

Quinton Branch - The team was invaluable. I had ordered a floor that was too dark for my kitchen. I was concerned about returns and timing, given that a fitting team would arrive soon. The team at Qui... See more

I would so highly recommend this company they where an absolute pleasure to order from the flooring is amazing and looks stunning ..outstanding customer service ..got my order out quickly too ..the de... See more

Ordered flooring to be delivered today (Tuesday). Got an email yesterday to say it would be delivered ‘around Thursday’ which was later confirmed as company receiving flooring next Tuesday and dispat... See more

Fantastic service, got some beautiful baltic oak laminate and have now got it laid, beading is now ordered too. Staff very helpful from start to finish. Would definitely hope here again!

Great service received from Floor Depot. Quick and easy to order and received flooring within 2 days. Two packs were damaged by courier but after contacting Floor Depot replacements were sent again in... See more

Very happy with my experience. Had 10 packs of flooring arrive. 1 was unfortunately damaged in transit. I contacted them straight away and they dispatched a new one same day. Great service from Jess .... See more

Booking online very straightforward. Follow up message to offer product which I had not purchased and potentially needed. Also, I liked the personal touch which isn’t offered these days !!

They forgot to send me free underlay with my wooden laminate flooring ordered however I contact with them and they sent me with fast delivery i have received next day . Good customer service 👍 Than... See more

Paul from Floor depot was amazing! Great customer service. Paid for the flooring Sunday night and got it delivered safely and in good order on the Wednesday. Would recommend highly.

I'd been searching for a particular flooring and colour for a while now... Having just bought my first house, I was on a bit more of a budget. The blackened oak I chose is amazing. The price was the b... See more

Sent for samples, which were great & arrived well packaged. Asked for another two samples on their WhatsApp & OMG, instant replies, amazing & so helpful

Absolutely amazing I had in my order a wrong pack ,spoke with them in the afternoon at 3pm and by morning at 10am I had delivered the right pack Couldn’t belive my eyes how fast they solved the probl... See more

I bought white click laminate flooring for my kitchen. Fast delivery. The flooring is absolutely beautiful and excellent quality. The workman found it easy to work with: it has transformed my kitch... See more

Excellent quality product really happy. Great communication and really fast and efficient delivery service. I would recommend this company all day long. Such a nice experience dealing with a company... See more

After making my order with floor depot company I was so happy with how they kept me updated on each step also helpful friendly staff, fast delivery ,great discount and value for money 10/10 and ive sh... See more

Very pleased with the quality of the laminate. The customer service was also outstanding, they couldn’t do enough for me when I rang and the online chat was extremely helpful in helping find the produ... See more

Quality product with a beautiful selection of colours and finishes. Very helpful sales staff and competitve prices. Thank you, Jess, for being so helpful.

Was only looking for a sample but the feedback was outstanding looking forward to receiving my samples and will definitely return to the site to order my flooring Hope every success for this company... See more

My flooring order was dealt with speed and professionalism. The flooring arrived on time and good quality at an excellent price. It was easy to lay for a DIYER like myself.

Brilliant price, great communication. Got worried delivery was running late, so used their WhatsApp number for help, got great and quick communication and everything was sorted. Will definitely be usi... See more

Fantastic service from Ty and Francesca. Knew what they were talking about. Great product and fantastic sales/aftersales service. Thank you

communication was very good, they answered both phone and email quickly, tiles damaged in transit were sorted straight away.

I paid an extra £65 delivery charge to ensure it would come 1 to 3 working days and it came on day 4 so pointless me paying for fast divery ! Other than that no complaints .

We bought flooring from Floor Depot Wolverhampton last year June and they assigned the installers. Months later, sewage smells led to an investigation where it was discovered the installers r... See more

Excellent service! Had an issue with my order after I ordered the wrong item. Sorted it quickly and efficiently with zero problems.

Great customer service from ordering to receiving my order So easy to order online and get my order delivered to my address at a time and date that suited me

Paid for 1-3 day delivery. And have had no updates on order status since the order was placed over 3 days ago. Customer Service dont answer the phone line been on hold for over 20minutes. No reply to... See more

Easy to navigate system! Great selection of products. Delivers on time and within the specified timeframe.Great value for money.

Flooring still not arrived after calling customer service they said they would call back in half an hour it’s been 48 hours and still no call and no answer

Ordered flooring after getting samples first. All came on pallet but when unwrapped 1 pack was damaged. Contacted floor depot and after sending photos they sent out a replacement very quickly. Great s... See more

The quality of the lamination was excellent and good customer service. I compared the price with about at least 7 other retailers and finally selected Floordepot, and I am happy that my selection was... See more

Highly recommend. Professional company. Super fast delivery. Great price and free underlay with code. Flooring is beautiful down. Great experience and will use this company again.

Great customer service and price range! Everything was so smoothly. RECOMMENDING Floor Depot to everyone who is looking for excellent customer service, good quality and reasonable price range!

Failed to inform of my delivery although I called pretty much everyday since I ordered to ask for a date so I could be available. Wrote a bad review and was bribed to take it down on the premise I wou... See more