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Bestatflooring Reviews 

444
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 297 reviews, reviewers overwhelmingly had a great experience with this company when purchasing their new home flooring. Customers frequently praise the exceptionally helpful support staff and the clear, reassuring communication maintained throughout their entire online ordering journey. Many enthusiastic buyers also highlight the very competitive prices, wonderful product quality, and remarkably smooth delivery service consistently provided. However, some customers also noted occasional issues with external delivery couriers, leading to unexpected schedule delays and rather frustrating daily disruptions. A few reviewers experienced troublesome problems when trying to coordinate shipping logistics with the independent third-party transport companies handling their valuable parcels.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting prompt and efficient arrival times within a... See more

Product

Reviewers mention positive feedback about product quality, highlighting that items are excellent and look... See more

Service

Clients share positive opinions on service, highlighting efficient processes, professional advice, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and knowledgeable... See more

Price

Customers report widespread satisfaction with pricing, highlighting that products are very competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I knew what flooring we wanted but was unsure of delivery timescales. April at Best at Flooring was brilliant,really friendly and helpful, explained their delivery schedule and arranged payment over t... See more

Company replied

Rated 5 out of 5 stars

What a truly fabulous company! They sent countless samples and checked to see I'd received them! I eventually found what I was looking for and Best at Flooring offered it considerably cheaper than... See more

Company replied

Rated 5 out of 5 stars

I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy tra... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. The price was a good offer 23.99 down to 15.99. Communication excellent. Delivery was scheduled for Wednesday, but arrived on the Tuesday a day early, which was good,... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Bestatflooring

Written by the company

Best at Flooring
Shop Luxury Vinyl Shop Laminate Shop Engineered Wood Shop Accessories Shop Flooring Sale Flooring Advice

We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.

We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.

Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.

We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.

Why Choose Bestatflooring.co.uk?

Written by the company

Fast UK Delivery
Need your floor in a hurry? Best at Flooring offer next day UK mainland delivery on floors we have in stock. Once you’ve chosen your floor, our team will be in touch to confirm a delivery day that suits you.
Free Samples
Choosing the perfect floor can be hard that’s why we offer free samples for many floors. Some samples are paid for but we do refund the cost of samples up to the value of £10 if you go ahead and place an order with Best at Flooring, just ask one of our friendly team of experts when placing your order and they will be happy to help.
Price Match Promise
If you find your perfect floor for a better price then speak to one of our friendly team of experts about our price match promise.
Flexible Finance Options
Spread the cost of your new floor with our range of flexible finance options, full details are available on our website.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

444 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(444)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We have got the flooring down and it…

We have got the flooring down and it looks great and trust it will last for many years.

December 27, 2025
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Reply from Bestatflooring

Thank you so much for taking the time to leave a review 😊 We’re delighted to hear that your flooring is now down and looking great! It’s always lovely to know our customers are happy with the finished result, and we hope you enjoy your new flooring for many years to come ✨

Rated 5 out of 5 stars

Great service, competitive pricing and high quality product

Very competitive pricing. I ordered online and was kept fully informed. The flooring arrived promptly. There were no issues with it and it is now down and looks fabulous.
I would definitely use this company again.

December 10, 2025
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Reply from Bestatflooring

Thank you for your great feedback 😊 We’re pleased to hear you found our pricing competitive and that you were kept informed throughout your order. It’s lovely to know your flooring arrived promptly and looks great now it’s fitted ✨
Thank you for choosing us, we’d be happy to help again in the future.

Rated 5 out of 5 stars

Excellent

An overall good experience, helpful staff and quick delivery of good quality flooring.

December 15, 2025
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Reply from Bestatflooring

Thank you for your kind review! We’re really pleased to hear you had an overall good experience and that our team was helpful. It’s great to know your flooring arrived quickly and met your expectations for quality. We appreciate your feedback and hope to help you again in the future.

Rated 5 out of 5 stars

Fantastic price and great service

Fantastic price and great service. First order and will definitely order again from here

December 19, 2025
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Reply from Bestatflooring

Thanks for taking the time to leave a review!

We’re really happy to hear you were pleased with the price and the service on your first order with Best at Flooring. We’d love to help you again whenever you need flooring in the future.

Rated 5 out of 5 stars

Good website and easy to order online

Good website and easy to order online. Call received the following morning to arrange delivery, which will be within 7 days.
Staff were polite and courteous and very quickly rectified a mistake I had made on the initial order.
An excellent service all round.

January 7, 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for taking the time to leave such a lovely review 😊

We’re really pleased to hear you found the website easy to use and that our team was able to quickly arrange delivery and sort out the order change for you.

It’s great to know our team was polite and helpful, and we’re glad everything was resolved smoothly. Thanks again for choosing us, we really appreciate your support and hope you enjoy your order!

Rated 4 out of 5 stars

Good communication and customer…

Good communication and customer service.
Did have to wait a while for samples.

December 16, 2025
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Reply from Bestatflooring

Thank you for taking the time to leave us a review! We’re really pleased to hear you were happy with our communication and customer service.

We do apologise for the delay in receiving your samples and appreciate your patience. Your feedback is valued and helps us improve our service. We hope to have the opportunity to help you again in the future!

Rated 5 out of 5 stars

Call straight away sorting a delivery…

Call straight away sorting a delivery date. Fast delivery with no issues. Thanks.

December 13, 2025
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Reply from Bestatflooring

Thanks so much for your review! We’re pleased to hear the team was able to arrange your delivery promptly and without any issues. Your feedback means a lot to us, thanks again!

Rated 5 out of 5 stars

Excellent customer experience from…

Excellent customer experience from beginning to end would highly recommend!

December 2, 2025
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Reply from Bestatflooring

Thanks for the great feedback! We’re thrilled to hear you had an excellent experience from start to finish. Your recommendation is much appreciated by everyone at Best at Flooring.

Rated 5 out of 5 stars

Fast efficient and great service.

Fast efficient and great service.

November 26, 2025
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Reply from Bestatflooring

Thanks so much for your review! We’re glad you were happy with the service and appreciate you choosing Best at Flooring!

Rated 5 out of 5 stars

Best prices against the big wholesalers…

Best prices against the big wholesalers and delivered on time

December 5, 2025
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Reply from Bestatflooring

Thank you for your review! We’re really pleased to hear you found our prices competitive and your order arrived on time. Thanks for choosing Best at Flooring.

Rated 5 out of 5 stars

Glad I found this company

I found company on line and they were able to supply flooring I had been told was discontinued. It wasn’t and arrived within a couple of days. Brilliant

November 27, 2025
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Reply from Bestatflooring

Thank you for your lovely review! We’re really pleased we could help source the flooring you needed and get it to you so quickly. Thanks for choosing us!

Rated 5 out of 5 stars

Excellent service

Called the company and April who answered was v friendly and professional. Delivery was extremely prompt and excellent price

November 21, 2025
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Reply from Bestatflooring

Thank you for your lovely review. We’re pleased to hear April was friendly and professional, and that you were happy with both the prompt delivery and excellent pricing. We really appreciate your feedback!

Rated 5 out of 5 stars

Satisfied Customers

Very helpful customer service on the phone, when I was having some difficulty ordering on line.
Delivery arrived on schedule, very well packaged on a pallet, which the driver left conveniently adjacent to our front door.
The laminate was easy to lay and we are very happy with the finished floor.

November 25, 2025
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Reply from Bestatflooring

Thank you for your great feedback. We’re glad our team could help with your order, that delivery went smoothly, and that you’re happy with how easy the laminate was to lay and the finished floor. Enjoy your new flooring!

Rated 5 out of 5 stars

Great service from ordering great company - great service

Great service from ordering to deliver - nothing was too much trouble!

December 2, 2025
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Reply from Bestatflooring

Thank you for your kind review! We’re delighted to hear that everything went smoothly from ordering through to delivery. Providing helpful, hassle-free service is always our goal, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Vinyl flooring well fitted

I wanted to replace the carpet in my study room with wood effect vinyl flooring. They turned up when they said they would; did a good job and cut up my old carpet for easier disposal. I would choose them again in the future.

November 10, 2025
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Reply from Bestatflooring

Thank you for your lovely review! We’re really glad to hear you’re happy with your new flooring and that everything went smoothly. It’s great to know you found the whole experience straightforward and the end result just what you were hoping for!

Rated 5 out of 5 stars

Excellent service

Excellent service

November 29, 2025
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Reply from Bestatflooring

Thank you so much! We’re really pleased to hear you had a great experience and look forward to helping you again.

Rated 5 out of 5 stars

Excellent service

From my initial query about availability and delivery times to placing the order and receiving the Karndean flooring Kris made the experience seamless. We are extremely happy with the flooring.

Thank you Kris.

October 24, 2025
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review 😊

We’re delighted to hear everything ran smoothly from start to finish and that you’re extremely happy with your Karndean flooring. Kris will be really pleased to hear your kind words, we’ll be sure to pass them on.

Thanks again for choosing Best at Flooring, and enjoy your new floor!

Rated 5 out of 5 stars

Quick delivery of the flooring

Quick delivery of the flooring. Good price and no damaged planks. Only one small issue, the sample didn’t arrive but it was refunded anyway so all good.

November 26, 2025
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Reply from Bestatflooring

We’re really pleased to hear your flooring arrived quickly, in great condition, and at a good price. Apologies again that the sample didn’t arrive as expected, but we’re glad the refund was sorted promptly and everything else went smoothly.

Thanks for choosing us, we hope you enjoy your new flooring!

- Isaac

Rated 1 out of 5 stars

Paid them for a sample piece of…

Paid them for a sample piece of flooring with the intention of perhaps ordering from them, they could not fulfil the ordered sample, said they would arrange for a courier to send another, but nothing happened, so I asked for a refund which I DID receive a few days later. A bit of a waste of time.

December 8, 2025
Unprompted review
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Reply from Bestatflooring

Hi Rachel

Thanks for your review.

We’re sorry to hear that the sample you paid for wasn’t received by yourself. The sample was sent direct from our supplier who encountered issues with their courier delivery service due to high demand. We have refunded you for the cost of your sample and apologise that you were let down by our supplier.

Regards

Liz

Rated 5 out of 5 stars

Great Prices and Service

Searched up and down country for an LVT floor product that would not be stocked again by the manufacturer until end Jan 2026. Looked up and down country, Bestatflooring was the only place that could supply and had it delivered within just a few days all at a great cost. Neil provided super fast communication and service.

December 17, 2025
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you very much for taking the time to leave such a great review. We’re delighted we could help source the LVT flooring you needed when it was unavailable elsewhere and get it delivered so quickly. The team will be especially pleased to hear your kind comments about their communication and service. We hope to assist you again in the future.

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