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Rated 5 out of 5 stars

Ordered a few times now and what a fantastic vape liquid company this is! Brilliant flavour of product ( strawberry mint or Raspberry mint for me), decent delivery time and pricing. It is so nice that... See more

Rated 1 out of 5 stars

Ordered 6 Bottles of eliquid when the package arrived the packing had been damaged in transit & only 1 bottle was received. I immediately email bestcigliquid & had a response stating they would ship t... See more

Rated 5 out of 5 stars

Processing/shipping took a bit longer but they we're upfront about it, so nothing to complain here! Good thing about package being 10 days in transit is that it means liquids are already steeped whe... See more

Company replied

Rated 3 out of 5 stars

Had been using them for a while but stock is too often unavailable, last straw was them sending my last order but I ended up paying Royal mail due to not enough postage paid by sender. This review h... See more

Company replied

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3.0

Average

TrustScore 3 out of 5

225 reviews

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Rated 1 out of 5 stars

Save your time and money

[Order #44507] (June 26, 2022) not received

I have tirelessly tried to figure out where my order is and every time i reach out to the company in question i get the same response if any "its on re send, the tracking number will take time to update"...

Yeah 3 months of that line and still no tracking number or any proof,

I was even told that after the order would be re sent and should arrive within two weeks, that was over 1 month ago still no proof because they cannot provide me with a tracking number.

Once you ask for a refund they ignore you.

I paid for tracked and you sent it as standard and you expect me to sit idle

June 26, 2022
Unprompted review
Bestcigliquid logo

Reply from Bestcigliquid

Hello Benjamin Amy here. Your order was shipped out by us Royal Mail International standard, now we dont usually have many orders go awol using this service infact its much better that tracked and much cheaper.
Overseas orders can go missing for a number of reasons such as customs, wrong shipping information and so on so when we have emails from customers stating that the order does not arrive we need to give this time to show, either way it will show at your side or ourside. We have had orders show up 5 months later, even with a tracked service this happens. Constantly resending out orders for it to be returned again is becoming an issue. All overseas order from last week ( and there is a lot of them) are now being shipped tracked. Now, we will have this order re-shipped for you and update this 1 star with the tracking as soon as its mixed. You have brought from us for many years and not once have we asked you for a review for the many orders you have had. We will be in touch.

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Rated 5 out of 5 stars

Great flavour

never used this company before but now i have and am very happy with the e liquid, great flavour fast delivery and great price my new go to shop for my vape juice/

September 21, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review! Glad you are enjoying the liquid. BCL

Rated 5 out of 5 stars

Number 1 for all your needs

As you would expect yet another amazing eliquid from in my opinion the best eliquid company out there. Great taste of ry4 followed by a smooth taste of tobacco.

September 16, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review! Glad you are enjoying the liquid. BCL

Rated 5 out of 5 stars

Excellent NET eliquid

Excellent NET eliquid. Ordered menthol net and supreme bogie. No chemical taste. Will order again. Keep up the good work.

September 15, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review! Glad you are enjoying the liquid. BCL

Rated 5 out of 5 stars

Best vape Co

Best vape Co. I've ever dealt with. Any problems are sorted no quibble. Once had a leaky bottle delivered and told them so they could check the qa from thier supplier. Whole order replaced! Stunning tobacco juices, some even make you think you are really smoking again. Cannot recommend them highly enough.

September 21, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review! Glad you are enjoying the liquid. BCL

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Rated 5 out of 5 stars

The best range of naturally extracted…

The best range of naturally extracted tobaccos out there! Some excellent flavours and good prices too.
My go to e-liquid store.

September 21, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review! Glad you are enjoying the liquid. BCL

Rated 5 out of 5 stars

Nowhere better

If you want tasty, affordable liquid, bestcigliquid is my go to.
Been buying for years now, never been let down.
Sometimes the shipping takes a bit longer than I expect, but Andy (the manager/owner) is always happy to send me a quick update if I ask.
Great service, great liquid, and ends up saving me a lot of money

September 7, 2022
Unprompted review
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Reply from Bestcigliquid

Hello Jasmine, thank you very much for your review. Happy Vaping BCL

Rated 5 out of 5 stars

BCL are unbeatable

Been using Best Cig Liquid since they first appeared at the start of the vaping revolution at the time Liquids were set you had to either have 16 mg or 24 where this company from the day scratch allowed customisation ...
To this day they have suck to that and advanced it and the range of liquids have vastly grown..the Tobacco ones are my favourite NETS and nobody does these like Andy ... They always have great discount codes and amazing customer service..I've only had one late delivery which was out of their hands and Andy apologised and sent me some free liquid as a result ..

No I have never had a problem with this company their Virginia and Brurley is like no other...
Will always order from them...

All these Negative reviews people keep putting seem very sketchy like jealous companies waging a war because they cannot provide as good service pay no attention to the negatives... I've used BCL for over 10 years they are fantastic

September 7, 2022
Unprompted review
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Reply from Bestcigliquid

Hello John and thank you very much for your kind and honest review. All the best BCL

Rated 1 out of 5 stars

BCL Order Shipped No Info

A company whose modus operandi is to steal from its customers. They will take your money and then send a bogus shipping email that has no tracking number and then ghost all your emails.
If you’re reading this considering ordering from them, DO NOT.
AVOID LIKE THE PLAGUE!!

Seriously, how hard is it to answer an email? You get so many emails because of your oh so amazing eliquids? Hire more people.
I made an order on August 13, got shipped order email on August 17. Instead of tracking number it says “UPDATESHIPPING”. I can’t track obviously. Sent emails to all the aliases on their website. I filled out the contact form on their website. Nothing. I just need the tracking number, it’s not that hard.

Order #46280, I will be willing to change the rating if they make this right. Let’s see

Edit: no emails received in any of the folders.

August 13, 2022
Unprompted review
Bestcigliquid logo

Reply from Bestcigliquid

Mohamad lets get some information straight here.
1) Order shipped on the 17th - Royal Mail International Standard.
2) Order should take upto 5-7 working days depending on your customs. Sending Vaping supplies to overseas countries such as the 'United Arab Emirates' is done at the buyers OWN RISK, you know the laws of your county yet continue to buy, thi sis mentioned on our website. When the order does not show, its the senders fault and up pops 1 star reviews and calling us scammers - choose a different tact because 1000 orders per week proves otherwise.
3)Your email server keeps blocking our email attemps, i have mentioned that earlier.
4) Staff we have 7
5) To stop you having a heart attack and calling us other names here is the tracking number to a new resent order - RY279149032GB - Royal Mail shipped at our own expense. If this lost order does show, do the right thing and let us know.
Now, im stating this here so you wont start kicking off again, the tracking number will update as soon as our Royal Mail collections team picks up the parcel. In the UK, we now have Royal Mail Strikes which will delay pick ups and shipping - Royal Mail website will confirm this.
I really hope you do enjoy the liquids, and yes they are exceptional.
Regards



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Rated 5 out of 5 stars

Perfect service so far (UK-based customer)

Perfect service so far. I contacted BCL yesterday to ask for some advice and recommendations - Andy replied pretty much straightaway with some helpful suggestions. I ordered today at 09:33, and the order was completed and dispatched at 12:42.

Will update review when I receive the order.

UPDATE: My order has just arrived, a little over 24 hours after I placed it. Very impressive! Nicotine already added - thank you! Good packaging. Will let them all steep for a few days before trying them.

August 18, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review! Always here to help. BCL

Rated 4 out of 5 stars

Order #45807

Order #45807. Updated review.
I've decided to edit my previous review as I've indeed received my order although it took a while for royal mail to deliver, which surprised me a bit as I've never had to wait so long with them. The liquids were well packed and in good condition. So far I've tried the Supreme aged burley and it's pretty good , smooth vape. Overall good quality and among the best priced liquids out there.
Tracking number for the orders would be a good thing and answering the email enquiries from the customers would help.
That being said I would definitely return for more.

August 12, 2022
Unprompted review
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Reply from Bestcigliquid

Lyubomir, your order has been shipped 1st class. Some orders are taking a while to be delivered via Royal Mail currently, please get in touch when this order has shown.

Rated 5 out of 5 stars

I’ll be back!!

Looking at some of the reviews there, I was quite surprised at some of the bad reviews, I have never had a problem, goods arrived within a few days and are well packaged.
There are always discount codes, so you always save a bit.
I would recommend them to anyone who wants decent concentrates.
I’ll be back and a big thank you for your service!!

August 11, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review. Unfortunatly its the way the world is currently. Every 1 star is lost in transit or no tracking. (seeing 99% of orders are shipped 1st class) Its the customers whos orders have been lost or missing. People are very quick to leave you a bad review when something goes wrong and hardly ever when it goes right. All the best BCL.

Rated 1 out of 5 stars

Order# 45484: No Updates & Incorrect Tracking Link!!

I made a purchase with order# 45484 dated July 23, 2022. I received an email confirming that the purchased items were shipped, however, the tracking number wasn't provided (it was replaced by the word "updating"). I sent several emails throug the contact link of their website as well as direct through my personal email requesting the updates/ the correct tracking number but no response. I hope this review will make a difference. I will update the rating accordingly.

August 11, 2022
Unprompted review
Bestcigliquid logo

Reply from Bestcigliquid

Ahmad Alhaddad, this order was shipped International Standard to Saudi Aribia. This order should be delivered anytime soon, have some patience please. We have emailed you back 4 times and each time your email is bouncing back as undelivered. We ship out over 1000 orders a week with hardly any issues. If your customs have seized your order we will look into having this resent out again not a problem.

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Rated 1 out of 5 stars

Paid for an order at 25.05.22

Paid for an order at 25.05.22
Got nothing till now (09.08.22)
No tracking number, dozens of emails with no response.
Be careful ordering from them no one really cares, you might loose your money
I am going to act for getting my money back.....

August 9, 2022
Unprompted review
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Reply from Bestcigliquid

kiwaiko, fly us an email on sales@bestcigliquid.co.uk and we will find out where this order has got to. You will find its on its way back after being stopped at Israel customs.

Rated 5 out of 5 stars

5 stars all round!

5 stars all round!
Liquid arrived in a timely well packaged manner, only tried one so far wich is excellent, have already put another order in to try out more of thier juice, overall very happy.

August 6, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review! New order is on the way... Regards BCL

Rated 5 out of 5 stars

My order was filled quickly and…

My order was filled quickly and efficiently.The product is excellent quality and value for money.

July 30, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review, always happy to help. Regards

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Rated 5 out of 5 stars

Good honest vape supplies

Good honest vape supplies, by a good honest company who go that extra bit to make sure your happy with the product.

July 27, 2022
Unprompted review
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Reply from Bestcigliquid

Mike, thank you very much for your kind feedback. Very much appreciated BCL

Rated 5 out of 5 stars

Best liquid I’ve found

I was an early adopter of the vape so I’ve been at it for years and years. If you want really decent tobacco liquid with an almost limitless range of little tweaks you can do, then this is so much better than any other site I’ve found - and god knows I’ve done some looking. The range of tastes is amazing, the quality is brilliant. I've recommended this site to everyone I’ve come across who vapes.

July 27, 2022
Unprompted review
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Reply from Bestcigliquid

Thank you very much for your review! Welcome at BCL any time.

Rated 5 out of 5 stars

Great Juice

Great Juice and service.

July 27, 2022
Unprompted review
Bestcigliquid logo

Reply from Bestcigliquid

Thank you very much for your review! Welcome at BCL any time.

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