Bestdirect Reviews 

I wanted to buy 2 bottlles of restorye £29 95 postage was £5 95 and then another £2was added on was told it was a service charge or something I then CANCELLED and will not be using best direct again with these high postage cost and then adding another £2 on just money grabbing company

This company deserve zero stars. Received the product but in the meantime spoke to a friend who had ordered the same product and it had given her a skin allergy and as I suffer from dermatological issues, I sent the entire package back to this company unopened at my own cost stating the reason for return. Didn’t expect any issues as they have 100% return promise. Didn’t hear anything from them despite my having proof of delivery so have now had to take a case out with PayPal. Be warned, this company will steal your money.

Trying to get a returns label for order number BD371026 and had no response

i ordered some cleaning stuff in which they said i could get it sent next i paid a higher rate for this service i still haven't received it they have taken my money every time i ring costumer service they say they will call back but still i have heard nothing very poor service i will never use them again

I ordered several items of jeans and bras from this company only because it said 30 days guarantee returns. I returned the items well within the 30 days. I didn’t hear from them. I sent 2 emails and enquiry on the website. No reply to any. As I paid through PayPal, I raised it with them, but for some reason did not get the full refund. I am still owed £9.33. I will not be using this company again and will not recommend them.

So this arrived and I was excited at first but then found out parts were melted together so I contacted customer service, the guy on the phone kept repeating to wait on a reply from the factory with no time frame and when asked what to do, he seemed rude, cold and agitated rather than understanding my frustration and he had the audacity to hang up. I bought this machine to work on my mental heath and I'm more disappointed and irate with this response. Do better.

At the time of writing it seems that the trend for quick to deliver but slow to refund on returns is a recurring theme.
My experience was post the delivery of goods which were not suitable and returned with in 5 days. At the time of writing no refund has been given.
I have resorted to 2 phone calls to chase this up and on both occasions taking over 20minutes to answer, at my cost in time and phone charges.
Promises were made to raise a refund. First time it was 5 days, it didn't materialise. The second time a promise of even longer 7-14 days. Strange they can take my money almost immediately!
Various excuses were used the first time such as their carrier was to blame and they hadn't had the return, then if by magic on my proof of delivery, they had received the item! As the item in question was ordered after viewing it on Sky shopping channels, even the suggestion that I speak to Sky, their attitude was "Luke warm" .
In summary, and as a business owner myself, I'm qualified to suggest that Best Direct Customer Experience is of the worst kind I've experienced which may also explain the low Trust Pilot rating too of 2.5. Really must do better.

I purchased a floor leg exerciser from this company costing 99.99 but had to return it unfortunately because of its weight. I returned it via Evri on 17.8.24 but according to them it's still in transit. Despite sending emails to both Best Direct and Evri I've heard nothing, which is appalling and I'm nearly £100 out of pocket despite doing everything correct. Wouldn't trust them again, it's a con!

Worst company i have ever dealt with.The item i ordered was never delivered to me so contacted Bestdirect Customer Services.(Evri had lost it or delivered it to wrong address).I requested DOR form to be sent to me by post, which they agreed to do because i am a pensioner and cannot do it online.A month later and i still have not received DOR form.I have emailed them at least a dozen times regarding this matter which they have ignored.So i am £30 out of pocket with no help from Bestdirect whatsoever.Appalling service from a company i shall never do business with again.Robert.O

Had a problem when ordering online. When directed to my bank to verify payment, could not get back to finalise order. Had to wait over weekend to try to resolve, by which time the price of item went up. A lovely lady called Kathy called me to finalise the order and kept price at original cost.

I was at first annoyed when could not resolve quicker, but this was down to my impatience. Now very happy and will use again.

Took 2 weeks to arrive. After emailing them I was told they were waiting for stock? Something on TV at that moment. I think it'd shocking service

We have brought loads from this company and told friends how great the products are 10/10

All they are interested in is sending a returns address no customer relations whatsoever strange how they only reply to good reviews which theirs not many I have absolutely no means of being able to return a large air fryer

Ordered product on Sunday and it arrived on Wednesday all in good working order. However, there was no confirmation email and I called them to be told the email will arrive once product is sent. I called 2 days later to cancel and they told me it was out for delivery. I received the item, but my phone bill arrived and I was charged £12.42 for approximately 11 minutes call time to them. Not good customer service. Really annoyed at call charges

I got a item from best direct and when came it did not work there said I can send it back but it will cost me £6.99 for postage I ask for supervision to call me and no one bothered call me I have contacted PayPal about this
PLEASE DO NOT BYE ANY THING FROM BEST DIRECT

Product was easy to order, arrived on time, well packaged. Product matches description, appears well made and works as promised.

Well i ordered item and it arrived on date it said it would ? The product was what i wanted and does what it says it does on the box more than happy

As an older person I am not confidant ordering on line,
but it was very easy and straightforward. I didn't wait long for my delivery, it was well wrapped and my air fryer is working wonderful. I have to get used to different time settings as I'v only used gas but what I have cooked has been excellent. Thank you

Great product. Fast Delivery. A part was missing, but was despatched as soon as I called them, and arrived very quickly. Very happy with the oven.

Arrived very quickly IAM very happy with my purchase love to rotisserie chicken food cooks quickly and seems more tasty I use it daily and quick to clean