We had a radiator develop a leak almost six years after purchase. We sent the original invoice details along with photos of the issue, and Josh replied promptly. An identical replacement has been ship... See more
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Review summary
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Very pleased with the electric stove that fits perfectly in our little fireplace. It’s elegant and heats up nicely and the false flames look quite genuine. Very happy with our purchase. Delivery was... See more
Company replied
well I didn't know it was coming,,( I just found the email in my spam.I never thought to look there) , I'm bed ridden , with a son who doesn't hear the door bell... anyway luckily for me the respons... See more
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I bought 5 Milano Tamara cast iron radiators and thermostatic valves /pipe kits from BestHeating Ireland.They look stunning and are very well made.I had a question about delivery and it was answered s... See more
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Company details
Written by the company
At BestHeating we help you stay toasty all winter and effortlessly cool all year. By thinking outside the flat white box, we empower your sense of style to take over. You can go modern, go classic, go vertical or go horizontal. You can go bright orange, subtle grey, matte black or chrome. Whatever shape or size you're looking for, we help you fill your home with beautifully designed heating, without breaking the bank. With fantastic customer feedback, industry leading product guarantees and fast delivery, trust the experts at BestHeating to help you find your home heating inspiration. We call it "heating made cooler".
Free Delivery
Fast & free standard delivery
At BestHeating we are committed to bringing our customers exceptional heating products at the best possible prices with no hidden extras. That's why we offer free delivery as standard.
Contact info
4.7
Excellent
3K reviews
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warranty claim
Quick (4 days) warranty claim , great contact with best heating customer team
Recommend product from best heating
July 22, 2026
Unprompted review
Reply from BestHeating Ireland
Good morning,
Thank you for your fantastic review!
We're delighted to hear that your warranty claim was resolved quickly and that you had a great experience with our customer service team.
We really appreciate your recommendation and are grateful for your support. If you ever need anything in the future, we're always here to help. 😊
Kind regards,
Ellie
BestHeating IE
Fantastic assistance from Stephanie
Stephanie was an absolute pleasure to work with. She was so prompt in replying to my emails and gave such great advice on what we needed for our project. From a novice renovator it’s so important to have someone like Stephanie advising you. Can’t wait to see the radiators in the finished room.
July 17, 2026
Unprompted review
Reply from BestHeating Ireland
Good afternoon,
Thank you so much for your wonderful review!
We're delighted to hear that Stephanie was able to support you throughout your renovation journey. She'll be thrilled to know her prompt communication and advice made a real difference.
Wishing you all the best with the rest of your renovation!
Kind regards,
Ellie
BestHeating IE
Reply from BestHeating Ireland
Good afternoon,
Thank you for your review!
We're so pleased to hear your order arrived quickly and the delivery process was easy.
We appreciate your support and look forward to serving you again!
Kind regards,
Ellie
BestHeating IE
Reply from BestHeating Ireland
Good afternoon,
Thank you for your feedback!
We're delighted to hear you love the choice. Providing the best heating solutions is always our goal, and we really appreciate you taking the time to share your recommendation.
Kind regards,
Ellie
BestHeating IE
Had to call multiple timrd to rearrange…
Had to call multiple timrd to rearrange delivery ended up calling the courier company myself
June 22, 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you for taking the time to leave your feedback.
We're very sorry to hear about the issues you experienced with your delivery and understand your frustration that it arrived later than expected.
We have tried to contact you by phone but haven't been able to reach you. We can see that one of our colleagues monitored your delivery and checked in once it had been delivered.
We've also followed up with you via email, so whenever you have a chance, please check your inbox and let us know that you've received your order safely and that everything is okay. We appreciate your time and look forward to hearing from you.
Kind regards,
Ellie
BestHeating IE
Check with customer service before ordering
*UPDATE- Fantastic customer service. They advised me on the correct heater for my space and I have now received this. It works perfectly.
Thank you.
Update* Bestheating have reached out and are looking into this issue. I hadn’t contacted them directly because I assumed that it couldn’t be rectified and that I had chosen the wrong heater. I’m really hoping that something can be done about this. It’s a lovely looking heater by the way!
The heater doesn’t heat my home office at all, even on ‘boost’. I sit close to it and don’t feel any heat- the stat in the room might go up one or two degrees after a couple of hours.
We have drilled the wall to hang this heater. I’m very disappointed
September 26, 2025
Reply from BestHeating Ireland
Good afternoon,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the performance of your heater.
Following our recent correspondence, I’m pleased to confirm that your concerns have now been fully investigated and a suitable resolution has been reached. I appreciate you updating your review to reflect this.
We hope you’re satisfied with the outcome and appreciate your patience while we worked to resolve this for you.
Kind regards,
Ellie
BestHeating IE
Reference 00457644 Recently purchased a Wall mounted…
I recently purchased a Wall mounted fire from Best Heating. When the Fire arrived and in extremely fast time I must add the product was perfect but unfortunately due to my own fault ordered the wrong type needed for the job.
I contacted the company by email and within minutes I had the most amazingly helpful agent by the Name of Karen help me out with the return of the product and I actually couldn't believe how helpful and hassle free Karen made the process for me.
I will definitely be doing more business with this company in the future.
Peter Barrett.
Reference 00457644
July 10, 2026
Unprompted review
Reply from BestHeating Ireland
Good morning,
Thank you for taking the time to leave such a fantastic review!
We're delighted to hear that your fire arrived so quickly and that you were pleased with the product. Although it turned out to be the wrong type for your project, we're so pleased Karen was able to make the returns process straightforward and hassle-free for you.
We'll be sure to pass your kind words on to Karen – she'll be delighted to know her support made such a positive impression.
Thank you once again for your recommendation. We really appreciate your feedback.
Kind regards,
Ellie
BestHeating IE
I want to say a huge thank you to…Stephanie
I want to say a huge thank you to Stephanie who helped guide me towards ordering the right radiators for two of our rooms. She was so knowledgeable, fast and helpful. 🙏 The ordering process was seamless.
July 10, 2026
Unprompted review
Reply from BestHeating Ireland
Good morning,
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that Stephanie was able to help you choose the right radiators for your rooms. We'll be sure to pass your kind words on to her.
It's also great to hear that you found the ordering process seamless. We really appreciate your feedback and hope you enjoy your new radiators for many years to come.
Kind regards,
Ellie
BestHeating IE
Reply from BestHeating Ireland
Good afternoon,
Thank you for your fantastic review!
We're so pleased to hear you're happy with the item, the fast delivery, and the setup.
We really appreciate your support and hope to serve you again soon!
Kind regards,
Ellie
BestHeating IE
Wanted to thank Lisa who supported me…
Wanted to thank Lisa who supported me with some purchases via the online chat. Very helpful and stopped me from buying the wrong valve.
July 9, 2026
Unprompted review
Reply from BestHeating Ireland
Good afternoon,
Thank you for taking the time to leave such a lovely review!
We're delighted to hear that Lisa was able to help you through our online chat and make sure you got the right valve. Providing helpful advice and preventing costly mistakes is exactly what we aim for, and we're so pleased Lisa could assist.
Thank you for choosing us, and we look forward to helping you again in the future!
Kind regards,
Ellie
BestHeating IE
Stephanie has been absolutely fantastic…
Stephanie has been absolutely fantastic throughout the whole process. As this was my first time ordering radiators, I had a lot of questions about the correct sizes, valves, and all the essential parts I would need. She took the time to ask the right clarification questions, gave clear and practical advice, and helped me make sure I was ordering everything correctly the first time.
Her responses were always prompt, helpful, and knowledgeable, which made what could have been a confusing process much easier. I really appreciated how patient and thorough she was in guiding me to the right products and helping me avoid having to place multiple orders.
Overall, I received excellent customer service from Stephanie and would highly recommend her. Thank you for all your help!
July 6, 2026
Unprompted review
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear about your positive experience with Stephanie. She takes great pride in providing knowledgeable, patient, and thorough support, so it's fantastic to know she helped make your first radiator purchase straightforward and stress-free.
We will be sure to pass your kind words on to Stephanie as they will mean a great deal to her. Thank you for choosing us and for your recommendation. We hope to be of help again in the future!
Kindest Regards,
Lauren
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you found the ordering process so easy and had a great experience with us. We really appreciate your support and look forward to working with you again in the future!
Kindest Regards,
Lauren
BestHeating IE
Great customer service
Super fast and specific customer service online today from both Amelia and Stephanie. Made the buying process so much easier. Thank you!
July 3, 2026
Unprompted review
Reply from BestHeating Ireland
Good morning,
Thank you for your fantastic review!
We're so pleased to hear that Amelia and Stephanie were able to provide you with fast, helpful service and make your buying experience as easy as possible. We'll be sure to pass your kind words on to them.
Thank you for choosing BestHeating, and we hope you enjoy your new purchase!
Kind regards,
Ellie
BestHeating IE
Excellent service
Correct product delivered within reasonable time frame. Prompt and professional customer service, particularly from Kelly, would recommend. My only suggestion would be to have more of a description of the colours, or for customers to check the RAL carefully, as pictures online can as always be misleading
July 2, 2026
Unprompted review
Reply from BestHeating Ireland
Good afternoon,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that you were happy with the product, our delivery times, and the customer service you received from Kelly. We'll be sure to pass on your kind words to her.
We also really appreciate your feedback regarding the colour descriptions. You're absolutely right that colours can appear differently on different screens, and we'll take your suggestion on board as we continue to improve our product information.
Thank you again for your recommendation, and we hope to be of service again in the future!
Kind regards,
Ellie
BestHeating IE
Reply from BestHeating Ireland
Good morning,
Thank you for your review!
We're delighted to hear your order arrived quickly. We really appreciate your support and hope you enjoy your purchase.
If there's ever anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Ellie
BestHeating IE
Once again very only thing that let's…
Once again very only thing that let's you service down is the courier radiators left at the front door of the house
House was open from 730 till 430 as it is a building site clients walking past the house saw them sitting outside
June 17, 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you for taking the time to leave us a review.
We're very sorry to learn that the courier left your radiators at the front door rather than delivering them safely inside, especially when the property was occupied throughout the day. We understand your concern, particularly on an active building site where the items were visible to passers-by.
Following our telephone conversation, I can confirm that your feedback has been duly noted and shared with the carrier to help improve their delivery service.
We hope this provides some reassurance that your concerns have been taken seriously, and that we can provide you with a smoother delivery experience in the future.
Thank you again for your valuable feedback.
Kind regards,
Ellie
BestHeating IE
Highly recommend
The product is of a high standard and they look amazing ordered easily and arrived quickly ordered 2 originally then ordered another one highly recommend this company
June 16, 2026
Reply from BestHeating Ireland
Good morning,
Thank you so much for your wonderful review!
We're delighted to hear that you're so pleased with the quality of your order and that you found the ordering process easy and delivery quick.
Thank you for your recommendation and for choosing us. We hope you enjoy your purchases for many years to come!
Kind regards,
Ellie
BestHeating IE
Customer Service Team are excellent
Customer service team are excellent and very fast at responding. Dealt with Stephanie and she was attentive and understanding. Thanks Stephanie! :)
June 24, 2026
Unprompted review
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you had such a positive experience with our customer service team. Stephanie will be especially pleased to know her attentive and understanding approach made a difference. We will be sure to pass on your kind words to her. Thanks again for your support!
Kindest Regards,
Lauren
BestHeating IE
Reply from BestHeating Ireland
Good afternoon,
Thank you for your wonderful feedback!
We're delighted to hear you were pleased with the quality of our products and our delivery service.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Ellie
BestHeating IE
Product is not a quality product as…
Product is not a quality product as described on the web site.
Expensive for the quality
June 10, 2026
Reply from BestHeating Ireland
Hello,
Thank you for your review.
We are sorry to hear that the product has not met with your expectations. We strive to provide accurate product descriptions and quality items, and we are sorry to learn of your dissatisfaction.
We have contacted you directly to ask if there are specific aspects of the product that did not match the description or quality you expected, as we would appreciate the opportunity to learn more and address your concerns.
We will look forward to hearing back from you, at your earliest convenience.
Many thanks.
Lauren
BestHeating IE
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