We had a radiator develop a leak almost six years after purchase. We sent the original invoice details along with photos of the issue, and Josh replied promptly. An identical replacement has been ship... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleased with the electric stove that fits perfectly in our little fireplace. It’s elegant and heats up nicely and the false flames look quite genuine. Very happy with our purchase. Delivery was... See more
Company replied
well I didn't know it was coming,,( I just found the email in my spam.I never thought to look there) , I'm bed ridden , with a son who doesn't hear the door bell... anyway luckily for me the respons... See more
Company replied
I bought 5 Milano Tamara cast iron radiators and thermostatic valves /pipe kits from BestHeating Ireland.They look stunning and are very well made.I had a question about delivery and it was answered s... See more
Company replied
Company details
Written by the company
At BestHeating we help you stay toasty all winter and effortlessly cool all year. By thinking outside the flat white box, we empower your sense of style to take over. You can go modern, go classic, go vertical or go horizontal. You can go bright orange, subtle grey, matte black or chrome. Whatever shape or size you're looking for, we help you fill your home with beautifully designed heating, without breaking the bank. With fantastic customer feedback, industry leading product guarantees and fast delivery, trust the experts at BestHeating to help you find your home heating inspiration. We call it "heating made cooler".
Free Delivery
Fast & free standard delivery
At BestHeating we are committed to bringing our customers exceptional heating products at the best possible prices with no hidden extras. That's why we offer free delivery as standard.
Contact info
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
spoke with Stephanie who was very…
spoke with Stephanie who was very helpful and a pleasure to deal with
May 13, 2026
Unprompted review
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are so pleased to hear that Stephanie was very helpful and a pleasure to deal with. We will be sure to pass on your kind words to her. We really appreciate your support!
Kindest Regards,
Lauren
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your review.
We are sorry to hear about the delay with your order. After checking the shipment, we can confirm it is currently going through customs clearance, which can unfortunately take longer than expected in some cases. We understand how frustrating this must be and we appreciate your patience while the carrier completes the process.
Please be assured that we are monitoring the shipment closely and we will provide any updates as soon as they become available.
Should you require any further assistance in the meantime, please let us know.
Kindest Regards,
Lauren
BestHeating
Perfect company to deal with
Perfect company to deal with. Prompt response and great product.
April 17, 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We really appreciate your kind words. We are delighted you were happy with both our prompt service and the product. It was a pleasure dealing with you, and we look forward to helping you again in the future!
Kindest Regards,
Lauren
BestHeating IE
Excellent service from order to…
Excellent service from order to delivery highly efficient on all fronts.
Well done.
I would recommend Best Heating
April 22, 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you were pleased with the service from ordering through to delivery, and that everything met your expectations efficiently. Your recommendation means a great deal to us.
We really appreciate your support and we hope to be able to work with you again in the future.
Many thanks.
Lauren
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review.
We are thrilled to hear that your order was delivered on time and that you are happy with our service. We look forward to working with you again soon.
Kindest Regards,
Lauren
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are really glad you had a great experience with us.
We appreciate your support and we hope to be able to work with you again soon.
Kindest Regards,
Lauren
BestHeating IE
Very Happy with new radiator
Very Happy with new radiator. Heat output much improved against old rad and looks great. The actual delivery service was first class with great communication.
April 6, 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you for your fantastic feedback!
We're so happy to hear that you're enjoying the improved heat output and the new radiator's look.
It's also great to know that our delivery service met your expectations with clear communication.
We truly appreciate your support and are here if you need anything else!
Kind regards,
Ellie
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear your order arrived on time and that you are happy with your purchase. We really appreciate your support and we hope to be able to work with you again in the future.
Kindest Regards,
Lauren
BestHeating IE
ordered designer radiator was delivered…
ordered designer radiator was delivered sooner than expected. delighted with the quality of the product.
March 31, 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear your radiator arrived sooner than expected and that you are delighted with the quality. We really appreciate your support and we hope to be able to work with you again soon.
Kindest Regards,
Lauren
BestHeating IE
Product came exactly as described
Product came exactly as described. Very happy with it.
April 8, 2026
Reply from BestHeating Ireland
Hello,
Thank you for your review.
We are delighted to hear that the product arrived exactly as described and that you are very happy with it.
We noticed you gave us 4* and we wondered if there was anything further we could help with, or if there is anything we could do differently to provide you with a full 5* experience next time. We have therefore reached out to yourself directly and we hope to hear from yourself soon.
Kindest Regards,
Lauren
BestHeating IE
Thanks again to Holly! Great service and Support!
Great company to deal with, and some wonderful customer service from Holly today! Have been buying from them since 2019 and the prices beat all our local trade centres and the quality of the rads and valves etc, are second to none. Had a minor leaking issue with a new rad, and provided one pic, and the item was quickly replaced and an order issue. Warranties are easy to avail of and never questioned! Thanks again Holly!
April 17, 2026
Unprompted review
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that Holly provided such great service and that you have been happy with our products since 2019. We always aim to make things as easy as possible when it comes to warranties and replacements, and it’s fantastic to hear that we met with your expectations.
We really appreciate your continued support and kind words about our quality and pricing. We will be sure to pass your thanks on to Holly!
Kindest Regards,
Lauren
BestHeating IE
Return is pricey so check accurately before buy
We ordered two more radiators but there were no feet, the cast iron are really heavy and our plumber would not feel confortable in fitting them without the foot support. We did order the feet but were wrong and it was costing us more to return them nearly than the price we paid for them so, we decided to keep them and get the smaller radiators for the upstairs as it is more money efficient. We ordered the new feet now waiting for the shipping to finally have the two rads downstairs installed.
April 3, 2026
Reply from BestHeating Ireland
Good afternoon,
Thanks for taking the time to share your experience.
We’re sorry to hear about the inconvenience with the incorrect feet on your initial order and understand how frustrating that can be. Cast iron radiators do require the correct support, so you were absolutely right to wait until everything is properly in place for safety and peace of mind.
If you need any assistance at any stage—whether checking compatibility or tracking your order—please don’t hesitate to get in touch.
Kind regards,
Ellie
BestHeating IE
Best heating is the best choice
If you buy a radiator, it's only the best heating. Very good quality and large selection. From the most ordinary to designers. And very effective, they certainly help save on heating bills.
Fantastic customer service, very helpful
January 6, 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with the quality of our radiators and the wide range of options available.
We truly appreciate your feedback on our customer service as well—our team always aims to be as helpful and supportive as possible.
Thanks again for taking the time to share your experience!
Kind regards,
Ellie
BestHeating IE
I used bestheating and was very happy…
I used bestheating and was very happy with everything they arrived in the time frame I was given. Ad I love my new radiators. The only thing I was not happy with is the delivery company don’t take back their pallets and wood.
April 1, 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you for your feedback!
We're really pleased to hear that you were happy with your experience and that the radiators arrived on time.
We do appreciate your comments regarding the delivery company and the pallets. We understand how inconvenient that can be, and your feedback is valuable.
Thanks again for your support, and we hope you continue to enjoy your new radiators!
Kind regards,
Ellie
BestHeating IE
Great customer service
Great customer service, I made a mistake on my original order and was looking to get it fixed and it was easy to explain my issue and Amelia was a great help in resolving it. Looking forward to receiving these radiators for our new home
April 15, 2026
Unprompted review
Reply from BestHeating Ireland
Good afternoon,
Thank you so much for your kind words!
We're really glad to hear that Amelia was able to assist you quickly and make the process smooth and easy. Mistakes happen, so it’s great to know we could help get everything sorted without any hassle.
We truly appreciate your feedback and are excited for you to receive your radiators—wishing you all the best with your new home!
Kind regards,
Ellie
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear you found our service quick and reliable. We really appreciate your support!
Kindest Regards,
Lauren
BestHeating IE
Reasonable and reliable
Good quality products and a reasonable price and it's why I deal with best heating every time.
July 24, 2025
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that you appreciate the quality of our products and our pricing. Your continued trust means a lot to us, and we look forward to hopefully being able to work with you for many more projects.
Kindest Regards,
Lauren
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are really glad to hear that you were happy with the speedy delivery and our customer service. Your recommendation means a lot to us and we truly appreciate your support!
Kindest Regards,
Lauren
BestHeating IE
No answers to my emails,no my order in…
No answers to my emails,no my order in time,my order delivered to wrong address, still waiting, already 2 weeks.
March 30, 2026
Reply from BestHeating Ireland
Hello,
Thank you for your review.
We are very sorry for the delay and the inconvenience caused by this.
We have taken a look into this and we can see that unfortunately, your order was initially delivered to the incorrect address. It has been retrieved by the driver and redelivered today. We have contacted you directly to confirm whether you have been able to check over the goods and we will look forward to hearing back from you, at your earliest convenience.
If you need any further assistance, please feel free to contact us.
Kindest Regards,
Lauren
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that you are happy with both the product and our service. Your support means a lot to us, and we look forward to hopefully being able to work with you again soon!
Many thanks.
Lauren
BestHeating IE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.