Best Online Cabinets Reviews 

368
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

BOC always provides the best service and products. They continue to support you through your entire project and even after if there are issues or questions. I just can't say enough about this compan... See more

Rated 5 out of 5 stars

From the start, with very rough measurements; RB designed an awesome kitchen for us, maximizing space & making sure my special requests were done. He has been indispensable, all the way to the install... See more

Rated 4 out of 5 stars

The service was outstanding. Every thing (and more) arrived on time and well protected. Malibu white- easy ashton grey- beautiful but harder assembly and some grooves were undersized requiring ext... See more

Company replied

Rated 5 out of 5 stars

Excellent product and service. The Malibu White Shaker RTA cabinets we bought were well designed, sturdy and had an excellent finish. This was a large order with a bunch of different pieces. There was... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Written by the company

Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

368 reviews

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4.3

All reviews

(368)

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Rated 4 out of 5 stars

I would recommend Best Online Cabinets

I would recommend Best Online Cabinets! I purchased some bathroom vanities and there were delays due supply chain issues and/or shortage. I did have some issues (delivery and damages), however I reached out to BOC customer service and received amazing support from Samantha! BOC customer services was very quick to respond and helped me resolve my issues quickly!

February 22, 2022
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Rated 1 out of 5 stars

WORST CUSTOMER SERVICE EVER!!

WORST CUSTOMER SERVICE EVER!!!
DO NOT BUY FROM THEM!!!!!!
too bad I cant give zero stars, I purchase a full kitchen and they sent me a wrong panel, my installer had to do a reschedule visit which was an extra charge $200 for me. Alejandra and her superviso both acknowledge the mistake their company did and refused to pay even though it was their mistake. I asked numerous time to own up to their mistake and I was ignored many times.

February 21, 2022
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Reply from Best Online Cabinets

Hi Victor,

We sincerely apologize that our customer service did not meet your expectations and that the wrong color filler was provided to you upon pickup. We offered to replace the filler for you, as well as ship it so that you do not have to drive back again to pick up.

As outlined on our website, we, unfortunately, do not reimburse based on rescheduling or labor cost. We always recommend giving yourself ample time in case of delays as well as checking that all your items are ready before scheduling for an installer or contractor.

Rated 1 out of 5 stars

Not the Best!

So we started with a great start we provided a completed design.

Great price!

Service not so great Is the timeline for production was on time.

The problem was when we showed up to pick up product was not to par.

Then they agreed to assemble we picked up he's picked up thinking we're moving forward.

Following day after unpacking After so carefully designing the layout And them assembling the assembly of the cabinet, there was one big error.

One of her blind corner cabinets was wrong as well as missing Panels.

We started this project in November 2021 And our client has been without a kitchen since then.

Fast forward 2022 middle of February they finally have my cabinet's ready and tell me the and tell me to come and pick up.

I let them know that we're gonna have some delay in traffic they tell me rest assured Daniel continue continue coming and someone will be here.

We show up yes pass the closing our but they also agreed they would wait for us.

Nowhere to be found Friday 2.18 5:39 pm

February 19, 2022
Unprompted review
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Reply from Best Online Cabinets

Hi Daniel,

Thank you for the feedback. Our High Gloss and Super Matte styles are made to order and unfortunately have a production time of 12-15 business days. We sincerely apologize about the issues experienced during pickup. If requested, we can wrap the items onto a pallet and load the pallets into your truck. Otherwise this is not done by default as not everyone has space for the pallets in which case our warehouse will assist in loading each box individually into your vehicle.

Furthermore, for the damages, replacements are also made to order in these styles and have the same lead time, which we understand has significantly stretched the timeline of your project. Your pickup appointment was scheduled for 4:30 which is our last appointment, and we appreciate the constant communication and updates. Our warehouse and office closes at 5:00 and we had warehouse staff on standby until 5:30 to try to accommodate you being stuck in traffic. Unfortunately, after waiting an hour past the scheduled appointment, they left. We reached out to you this morning about shipping the order to you.

If there is anything else we can assist with, please let us know and we will be happy to help.

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Rated 5 out of 5 stars

If you want cabinets soon…

They have a large selection of readily available cabinets (a rarity due to supply chain issues). I found cabinets I liked and compared their price to another vendor-I saved a lot of money with Best Online Cabinets!

January 2, 2022
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Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. The Malibu White Shaker RTA cabinets we bought were well designed, sturdy and had an excellent finish. This was a large order with a bunch of different pieces. There was a minor mix up with one item and some minor shipping damage that was promptly and easily remedied. Assembly was easy once we had a little experience but we recommend that the online assembly videos be better matched to the current version of the cabinet supplied.

December 7, 2021
Rated 2 out of 5 stars

My designer was very responsive in…

My designer was very responsive in adjusting my design. When it was time to finalize, a large part of my order was not available. We tried changing things around but nothing helped. I ended up having to cancel my order.

November 17, 2021
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Reply from Best Online Cabinets

Hi Cecilia,

Thank you for the feedback and we sincerely apologize that your order could not be fulfilled due to inventory. The specific cabinet style ordered was low inventory in August and since then, our containers have arrived and many items are back in stock.

Rated 5 out of 5 stars

A truly trustworthy & reputable company!

Needing to re-do a kitchen during COVID shortages and with general contractor's time restrictions brought me to Best Online Cabinets. And I was honestly skeptical until the end - because they seemed too good to be true!

I honestly have nothing but great things to say for this company - from the very helpful and tireless customer representative who helped me through myriad obstacles to the true-as-promised timeline on receiving our products and the fine, detailed craftsmanship of the ready-made cabinets. Not a single glitch. And they were SO generous in issuing a credit on a parts-delivery that was lost. Thank you to EVERYONE at Best Online Cabinets!!

November 14, 2021
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Rated 5 out of 5 stars

Great Looking and well built Cabinets

Love the cabinets. Great people to work with. I enjoyed assembling the RTA cabinets. Watch their Youtube videos to see how the cabinets go together. We bought the Malibu Dove White. Beautiful well made cabinets. Used their design team to get us started. Then I tweeked the design alittle bit because I was able to squeeze in another cabinet during install. All in all my Wife and I were very happy with using BOC.

November 1, 2021
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Rated 5 out of 5 stars

Superb service & communication

Superb service & communication! Highly recommended! Don't hesitate to use this company. They kept us informed at every stage of the order process and were very easy to work with. Great quality cabinets as well.

October 13, 2021
Rated 1 out of 5 stars

Once the cabinets finally shipped they…

Once the cabinets finally shipped they were sent to Canada, I live in the southwest United States.When they arrived at my home the pallet was a disaster. I repeatedly sent photos of the damaged cabinets and have yet to receive replacement parts. I work long hours six days a week and have to wait until my next vacation to follow-up on the replacement mess. Go elsewhere even if you pay more, you will pay for this company in time.

October 10, 2021
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Reply from Best Online Cabinets

Hi Theresa,

Thank you for the feedback. The shipment was never sent to Canada. There is a city in California called Ontario where the shipping company's terminal is located and from there, the shipment was sent to Las Vegas, NV. Apologies about the condition that the pallet arrived in. For any damages or issues, we have a detailed damage and replacement policy and all shipping damages are covered.

Our last email correspondence was that you would be opening the rest of the boxes to let us know which parts are damaged and from what cabinet size. Once the information has been received, we can process the replacements needed and have it shipped to you asap.

Rated 2 out of 5 stars

The good the bad and the ugly

The good the bad and the ugly. The ordering process, design was great. Follow through on logistics delivery, communication after the sale was 100% customer lead. In other words if we were not following up, we were hearing nothing. As it turned out, a pallet of our cabinets went to New Hampshire, we live in Colorado and took three weeks to get to us. All the time with us trying to find out where they were, when we would get them. If we didn't invest the time figuring this out we would still be waiting for the cabinets. Quality of the cabinets are good, care after the order, was terrible. There were some issue with a few of the cabinets but we just fixed them as sending them back would have put us 3 months behind.

October 7, 2021
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Reply from Best Online Cabinets

Hi Anthony,

Thank you for the review and we always appreciate the feedback as it helps us continuously improve. It was unfortunate that your second shipment was misdirected which was difficult to resolve quickly as we need to wait on the freight company. We were in constant communication with them daily to have the delivery made asap. Apologies our communication did not meet your expectation; we provided updates as soon as we received them from our shipping broker.

For any damages or issues, we have detailed damage and replacement policy. It is not required or necessary to send the pieces back and replacements generally ship via UPS Ground and will be delivered much sooner compared to freight shipments.

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