Bestwaystore Reviews 279

I bought a damaged faulty Lay-z-spa with Leroy Merlin 17th of May & have been onto customer services with their distributor Bestway since July 3rd 2024. Customer service and post sales does not exist in this company. You get passed on to a third or a fourth party company that just goes on to ignores you.
I have bought an expensive spa, that deflates in a few days time & the company has ignored every attempt I have made to reach out to them about it. THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS!

wow, seeing all this bad review here i would have never buy something from them. I am very disappointed with Bestway and their customer service aswell. Despite multiple attempts to contact them since June 20th regarding a product return, I have been repeatedly asked for proof rather than Bestway investigating the issue themselves. Although I correctly filled out and submitted the return form, I received no confirmation or response, despite the promise of being contacted within 1-2 days.

It is unacceptable that I, as a customer, have to spend so much time and effort to complete a simple return process because the system does not work and customer service offers no solutions. I received no support.

Next time, I will prefer to shop on Amazon rather than through the Bestway website. I urgently expect a response and a refund of my money.

What an absolute horrible online shop. Do not buy anything from this website. They don’t even have an active email address you can contact for customer service, only a phone number with nobody that speaks English. I ordered a replacement part for my filter and they sent the totally wrong part. I tried to contact them through their website form and I get a template response to consult their website for help. What the heck do they think I’m trying to do by using the form?!? Now my pool is turning green because they are too incompetent to ship an order correctly or fix their mistakes. Same problems when I ordered the pool from them two years ago. The photos and parts did not match what I ordered. Appalling lack of customer service and responsibility.

Qué tienda en línea absolutamente horrible. No compre nada de este sitio web. Ni siquiera tienen una dirección de correo electrónico activa a la que pueda contactar para el servicio al cliente, solo un número de teléfono sin nadie que hable inglés. Pedí una pieza de repuesto para mi filtro y enviaron la pieza totalmente equivocada. Traté de contactarlos a través del formulario de su sitio web y recibo una respuesta de plantilla para consultar su sitio web en busca de ayuda. ¿Qué diablos creen que estoy tratando de hacer usando el formulario? Ahora mi grupo se está volviendo verde porque son demasiado incompetentes para enviar un pedido correctamente o corregir sus errores. Los mismos problemas cuando les pedí la piscina hace dos años. Las fotos y las piezas no coincidían con lo que pedí. Espantosa falta de servicio al cliente y responsabilidad.