Ordered glasses, well made frames. Lens totally useless, do not work as advertised. Paid advertised price and today had another charge of £29.95 which I have not auyhorised authorised. Disgraceful ac... See more
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Review summary
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The order and tracking had minor delays. Glasses arrived and are well made and ok looking. When on they did not work as advertised, not on phone, computer, and across the room. Made no sense bu... See more
Company replied
RIP OFF- Glasses were not right- Besyner sent me a mailing label to return them- my package was returned as they were "refused by addressee" as per USPS label .....then was told I would get a refun... See more
Company replied
I ordered 1 pair of glasses which duly arrived and were completely useless I was unable to focus either at distance or close up. I put this down to a bad choice on my part.However what is more concern... See more
Company replied
2.3
Poor
149 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered 1 pair of glasses
I ordered 1 pair of glasses, and I saw near to checlout and added x2 pairs of glasses and a member of their exclusive VIP Club. I could not remove this, so I closed the page. I never realised that I filled in all my details inclucluding my Credit Card.
Soon after, I received a text message from my Credit Card company, the Fraud Dept!
I explained everything, and to my findings, they have issued a block payment. The next day, I checked emails, and I saw 2 emails from them saying they have been shipped.
March 3, 2026
Unprompted review
Reply from Besyner
Hi Chloe,
Thank you for bringing this to our attention. It appears that the order may have been processed even though you attempted to exit the checkout page.
Please don’t worry—our team will review the order details and the charges associated with it. Someone from our support team will reach out to you shortly to assist in resolving the situation and making sure everything is handled properly.
If the shipment has already been processed, we will also guide you on the next steps once our team connects with you.
Thank you for your patience.
Regards,
Customer Support
Besyner
I was incredibly disappointed with the…
I was incredibly disappointed with the glasses. I found the glasses somewhat blurry. They do not automatically do not focus. I would not buy these again. Save your money.
February 11, 2026
Unprompted review
Reply from Besyner
Hi Clifford,
Thank you for your feedback.
We understand that clarity and focus are the main reasons customers purchase these glasses, so hearing that they were blurry and did not adjust as expected is concerning. That’s not the experience we aim to deliver.
A member of our team will reach out to you directly to review your order and better understand what happened. We’ll assess the situation and determine the appropriate next steps.
We appreciate you taking the time to share your experience.
Regards,
Customer Support
Besyner
Product not as described
Product not as described.
No multi focus. Blurred vision at all distances except close reading. No light adjustment.
Not worth the cost.
Plus I was billed for 3 sets of glasses not one as ordered.
March 2, 2026
Unprompted review
Reply from Besyner
Hi David,
Thank you for sharing your feedback.
If the product did not perform as described, that’s something we take seriously. The lenses should function according to the specifications provided, and if you experienced blurred vision at most distances, we need to review that carefully.
We’re also concerned about your note regarding being billed for three sets instead of one. That will be investigated immediately to verify the order details and charges applied.
A member of our team will reach out to you directly to review your order, clarify the billing, and determine the appropriate resolution.
Regards,
Customer Support
Besyner
All signs of a fraud
I was unable to see out of the glasses and immediately contacted them for a return. After daily correspondence and promises of expediting my request I’ve gotten nothing.
I’m getting a barrage of marketing sob stories trying to get me to buy other products. I truly feel this is a scam. I will be contacting my bank tomorrow to report them and stop payment.
March 1, 2026
Unprompted review
Reply from Besyner
Hi M D,
We’ve reviewed your message and understand your frustration.
If the glasses were not suitable for you, you should have received a clear return process without unnecessary delays. Repeated follow-ups without resolution are not acceptable, and that will be reviewed internally. Marketing emails are automated and separate from support cases, but we understand how that can feel inappropriate given your situation.
Before you proceed with reporting the charge, we would like the opportunity to resolve this properly. A member of our team will reach out to you directly to review your return request, confirm the status, and provide a clear next step.
We’re committed to addressing this appropriately.
Regards,
Customer Support
Besyner
I was incredibly disappointed with the…
I was incredibly disappointed with the glasses and then very MAD at whatever subscription I didn't subscribe to. Never falling for anything like this fraud again
February 25, 2026
Unprompted review
Reply from Besyner
Hi Sheila,
We’ve read your feedback and take your concerns seriously.
We want to be clear that there is no intention to enroll anyone in a subscription without consent. Any membership or add-on is presented during checkout and requires customer confirmation. That said, we understand how frustrating it can feel if something was not expected.
Your experience does not reflect the standard we aim to deliver, both in product quality and billing transparency. A member of our team will be reaching out to you directly to review your order, clarify the subscription concern, and work toward a proper resolution.
We appreciate you taking the time to share your feedback.
Regards,
Customer Support
Besyner
This is an update to post on 2/25
A company responded to my emails and review. They refunded charges as requested. The rating of four is because they made good on it. But I still can’t use the glasses and that’s unfortunate given the descriptions.
Mike L
February 27, 2026
Unprompted review
Reply from Besyner
Hi Mike,
Thank you for taking the time to share an update. We appreciate you acknowledging the refund and are glad we were able to resolve the billing concern promptly.
We’re sorry to hear that the glasses still aren’t working for you as expected. Everyone’s vision needs are different, and in some cases, adjustments or a different setup may be required to achieve better results. A member of our team will reach out to you directly to review your experience and see if there’s anything further we can do to help.
Thank you again for giving us the opportunity to make things right.
Regards,
Customer Support
Besyner
Thank you anz
Thank you to my bank for stopping my payment,made me deeper, if it looks like a scam it probably is
March 1, 2026
Unprompted review
Reply from Besyner
Hi Chris,
We’ve seen your comment and take concerns like this seriously.
We are a legitimate business, and there is no intention to mislead or misrepresent any charge. If your bank stopped the payment, that typically means the transaction did not fully process on our end.
That said, we want to review your case properly to ensure there are no outstanding issues or misunderstandings. A member of our team will reach out to you directly to look into the details and provide clarification.
We’re committed to resolving this appropriately.
Regards,
Customer Support
Besyner
The glasses came as expected
The glasses came as expected. They take time getting use to. As I use them more, we shall see how better they help. The phone call to cancel my subscription for the VP club was received. Thank you.
February 19, 2026
Unprompted review
Reply from Besyner
Hi Clifford,
Thank you for sharing your experience.
We’re glad to hear the glasses arrived as expected. It’s completely normal for them to take a little time to adjust to, and we hope you continue to see improvement as you use them more.
We also appreciate you confirming that your call regarding the VP Club subscription was received and handled. If you have any further questions or need assistance down the line, feel free to reach out anytime.
Regards,
Customer Support
Besyner
Reply from Besyner
Hi Cindy,
Thank you for your feedback!
We’re glad to hear that you like the glasses and that your wife is finding them helpful for driving as well. It’s great to know they’re working well for you both.
If you ever have any questions or need assistance with anything else, feel free to reach out—we’re always here to help.
Regards,
Customer Support
Besyner
Gekko glasses were ordered January 18
Gekko glasses were ordered January 18. They have my money!! They have never been shipped. I have tried, through email, time and time again to inquire about where they were. They always send automated responses. Then some person named Eva from Besyner (Gekko glasses is just a part of what they sell) sends automated emails trying to get me to buy something else!! These are terrible people to deal with. They say they will ship, then they don't! Do not order from these people. You will be very disappointed when you never receive what you ordered.
January 18, 2026
Unprompted review
Reply from Besyner
Hi Sharon,
We’ve reviewed your message and understand why this situation would be frustrating.
First, we want to clarify that Besyner is the parent brand, and Gekko Glasses is one of the product lines we carry. However, not receiving your order or getting repetitive automated replies is not the experience we aim to provide.
Your order from January 18 should have been addressed with a clear status update by now. This matter will be escalated for immediate review, including a full check of the order, payment, and shipment records. If there has been a delay or fulfillment issue, it will be resolved accordingly.
A member of our team will reach out to you directly to provide a concrete update and next steps. We’ll make sure you receive a proper resolution.
Thank you for bringing this to our attention.
Regards,
Customer Support
Besyner
A 77 year old man's appraisal (compared to his prescription)
The glasses take getting used to - or should I say training (big smile). Having used them all day I find that my far sight is improved, the TV (or computer) viewing is improved. The reading is a challenge. As a scientist I measured an improvement of 30 to 40 percent for far; 20 to 30 percent for TV and approximately 20 percent for near. But as I stated earlier - still learning.
February 27, 2026
Unprompted review
Reply from Besyner
Hi Michael,
Thank you for taking the time to share such a thoughtful and detailed assessment — we truly appreciate the scientific approach. It’s great to hear that you’re already noticing measurable improvements in distance and TV/computer viewing.
You’re absolutely right that there can be a short adjustment period, especially for near or reading use. That said, reading performance should continue to improve with proper positioning and use. We’d like to make sure you’re getting the best possible experience.
A member of our team will be reaching out to you directly to review your feedback and see how we can further assist — whether that’s guidance on optimization or exploring other options to better match your needs.
We appreciate your insights and your time testing the glasses so thoroughly.
Regards,
Customer Support
Besyner
I WAS ALMOST CAUGHT In small print it appears I have…
In small print it appears I have subscribed to something?
The £11 postage charge was not displayed- ridiculous
for a pair of glasses!!!
PLEASE CANCEL MY SUBSCRIPTION IMMEDIATELY
PLEASE CANCEL THE ORDER/DISPATCH AND REFUND IN TOTAL THE MONEY PAID IMMEDIATELY!
THANK YOU
14.40 27/02/2026 Peter Turner
February 27, 2026
Unprompted review
Reply from Besyner
Hi Peter,
Thank you for bringing this to our attention.
All charges, including shipping and any optional subscriptions, are displayed during checkout before the order is finalized. That said, we understand how frustrating this situation feels.
Your request to cancel the subscription and stop the order has been noted. Our team will review the order status immediately and take the necessary action. If the order has not yet been processed or dispatched, we will cancel it accordingly. If it is already in transit, we will provide the next steps to ensure this is resolved properly.
A member of our team will reach out to you shortly with a clear update and confirmation.
We appreciate your patience while we sort this out.
Regards,
Customer Support
Besyner
The order and tracking had minor issues but...
The order and tracking had minor delays. Glasses arrived and are well made and ok looking.
When on they did not work as advertised, not on phone, computer, and across the room. Made no sense but I requested to return them. Given an address in IL, I sent the Priority Air. Unfortunately they were refused ate the address nine by customer service. I quickly emailed the same person who gave me the address, no answer for the last 3 days.
I wonder....if there is a problem.
Mike Lanpher, Order #12760
February 23, 2026
Unprompted review
Reply from Besyner
Hi Mike,
Thank you for sharing the details of your experience and for including your order number.
The return should not have been refused, and we understand how concerning that must be after you shipped it via Priority Air. This is not the experience we aim to provide.
Our team will review your case, including the return address provided and the delivery attempt, and someone will be reaching out to you directly to resolve this as quickly as possible. We’ll make sure you receive clear next steps and a proper resolution.
We appreciate your patience while we sort this out.
Regards,
Customer Support
Besyner
I was almost tempted to buy a pair of…
I was almost tempted to buy a pair of their multifocal glasses. That was until I went to order. At no stage did they ask for the focal strength I needed or the width needed to fit my face. These are imperative to fit glasses properly.
At that stage I was very suspicious so didn't go ahead.
Now having read the reviews my gut feeling was spot on. It's a SCAM.
February 25, 2026
Unprompted review
Reply from Besyner
Hi Kara,
Thank you for sharing your feedback.
Our multifocal glasses are designed with adaptive lens technology that adjusts across a range of focal strengths, which is why specific prescription details are not requested during checkout. Frame dimensions and fit details are also provided on the product page to help customers choose the most suitable option.
We take concerns like this seriously. A member of our team will be reaching out to you directly to clarify how the product works and address any questions you may have.
We appreciate you bringing this to our attention.
Regards,
Customer Support
Besyner
What a big con
What a big con. At no point was I made aware that the company were going to take money out of my bank every month.
February 24, 2026
Unprompted review
Reply from Besyner
Hi Christopher,
Thank you for bringing this to our attention. We take concerns like this seriously and want to ensure everything is clarified and handled correctly.
A member of our customer support team will reach out to you directly to review your account, explain the charges in detail, and make sure any necessary corrections are made. We appreciate you sharing your feedback, as it helps us improve how this information is communicated.
Regards,
Customer Support
Besyner
A positive update - The hidden sign up to a VIP…
The hidden sign up to a VIP subscription. Whilst I didn't like it I recognise that the xtra push for further sales was clear for me to see and avoid. Not liking it, I was looking for the next trap to avoid but somehow missed the VIP sign-up, so it wasn't intuitive. Perhaps lost in some terms and conditions that I admit to not reading, but would still see this as subterfuge - I purchase plenty of other things online without having to look around all the corners. I have only just ordered and have yet to see the results. If some of the good reviews re product and customer follow-up support (including quick cancellation of VIP subscription before there is any removal of funds from my account), I have read prove true, then I will come back to upgrade my score here, but this marketing approach has left an initial sour taste, reflected here.
As promised, I have come back to update my score from the previous 2 stars (reasons given in paragraph above) having now received my goods and recognising that other positive reviews are well-founded. I am delighted with the product, I have received and, on product alone would have gladly given 5 stars. However, having taken up the opportunity to buy extras at a follow up discount, I again find I have been trapped into a subscription I had no intention of taking - another corner I didn't look around. The opportunity to opt out, I see, is available to me fairly obviously if I was to look for it, but having already opted out once I was not expecting to have to do it again. So the best I can go to is 4 stars. There is marketing and then there is straight out "pushy".
February 24, 2026
Unprompted review
Reply from Besyner
Hi Peter,
Thank you for taking the time to share your detailed feedback. We appreciate you being candid about your experience, especially regarding the VIP subscription sign-up.
We understand your concerns around how this was presented and agree that the process should always be clear and intuitive. A member of our customer support team will reach out to you directly to review your account, ensure the VIP subscription is addressed, and make sure everything is resolved properly.
We value your feedback, as it helps us improve both our customer experience and how information is presented moving forward. We hope your experience with the product and our follow-up support meets your expectations.
Regards,
Customer Support
Besyner
It took awhile to finally get
Waited awhile to recieve
a pair of reading glasses but once I did was very pleased with the overall
look and price of the glasses They seem to be very well made and way
less than prescription ones. Customer service was very helpful too when
I asked to cancel VIP club
membership at no charge
which was really a plus for me I would recommend the glasses to anybody without hesitation.
January 25, 2026
Unprompted review
Reply from Besyner
Hi James,
Thank you for sharing your experience with us. We’re glad to hear that once your reading glasses arrived, you were pleased with the quality, look, and value, and that they met your expectations compared to prescription options.
We’re also happy to know our customer service team was able to assist you with canceling the VIP Club membership at no charge. Your recommendation truly means a lot to us, and we appreciate you taking the time to leave this feedback.
Regards,
Customer Support
Besyner
I order a pair of glass's yesterday for…
I order a pair of glass's yesterday for $39.99+P&H on checking my bank have noticed you have taken $72.89 PLEASE EXPLAIN
February 21, 2026
Unprompted review
Reply from Besyner
Hi Denise,
Thank you for raising this.
All charges, including product price, shipping, taxes, and any selected add-ons, are displayed in the order summary before payment is completed. The total charged reflects the final amount confirmed at checkout.
We will review your specific transaction to provide a detailed breakdown of the $72.89 charge. A member of our team will reach out to you shortly to clarify the billing and offer further assistance.
Regards,
Customer Support
Besyner
Yes the glasses are a BAD joke
I realized that the glasses were most likely JUNK. They are! The service people did not do as they stated. After I ordered the glasses, I received a receipt for a glasses subscription. I ordered a pair of their glasses not a glasses subscription. I inquired about the delay receiving the item. I was emailed that they would refund $10.99 for shipping. The glasses finally arrived. There is no special technology involved but you will mess up your eyes if you use the glasses. I emailed that I wanted a refund. They sent back that I could keep them and they would send me a $15 refund so I could keep and use the glasses. Are you kidding? Why would I use something that doesn't work and would mess up my eyes? I also had to request the address to return the glasses. The item was refused by the address that I was told to send the glasses. Don't waste your time, the glasses are junk and the "service" department does nothing
February 13, 2026
Unprompted review
Reply from Besyner
Hi Norman,
Your feedback has been received.
Product details, pricing, and any applicable subscription offers are presented during checkout prior to order confirmation. Refund and return options are also handled in accordance with our stated policy. If a return shipment was refused, that requires review to determine what occurred and ensure the correct return instructions were provided.
We will have your case fully reviewed, including the subscription concern, prior refund offers, and the returned package issue. A member of our team will reach out to you directly to clarify the situation and provide further assistance.
Regards,
Customer Support
Besyner
Tried to cancel as soon as I bought the…
Tried to cancel as soon as I bought the knife sharpener, which is a piece of junk. Now they have charged my CC for a bogus membership, which I have emailed twice, not to proceed with, and have not heard back from these guys. Next step, contact CC company.
February 20, 2026
Unprompted review
Reply from Besyner
Hi Antoine,
Your concerns have been noted.
Order cancellations and membership enrollments are processed according to the terms presented during checkout. If a membership was activated, it would have been disclosed prior to completing the purchase.
Your case will be reviewed, including your cancellation request and email correspondence. A member of our team will reach out to you directly to address the charges and provide further assistance.
Regards,
Customer Support
Besyner
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