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Rated 1 out of 5 stars

Terrible company, used to do loyalty rewards, no more, win any money over a few months spell, they exclude you, just shut your account down, take money off you for years, you get bit lucky, account c... See more

Rated 1 out of 5 stars

Used to be a decent company, but not any longer. Customer service dreadful, never answer your query properly. No loyalty bet credits anymore, take ages to pay out on winning bets, don't let you b... See more

Rated 1 out of 5 stars

Extremely dodgy practice - I had to chase repeatedly for almost a month to get the 'joining offer', only to find that the joining offer was deceptive. Though you get £x of free bets - if you win with... See more

Rated 3 out of 5 stars

Bet365 yet again same winners 43 people playing and I lose again constantly take but not keen to give back all bingo games are the same now use to be fun they've taken the fun away couldn't even get d... See more

Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

You should know

1.3

Bad

TrustScore 1.5 out of 5

706 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(706)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

Stars stars to One star

I would of given 5 stars a few months ago. But since then have felt like i was no longer wanted as a customor.
They even made me change my password daily now they need a Mobile phone number so i can verify my account.
I do not own a mobile phone nor will i ever own one. So was told: I completely understand how frustrating this may be, however we do require for accounts to have a verified phone number as a part of Account Verification.: I have a PHONE NUMBER (landline) So over 30 years with them gone. They never even mentioned the £200 of bets i have with them and how to withdraw funds if needed.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

The virtual sports are flagrantly rigged

I was trying the virtual sports , where I selected soccer World Cup, and four consecutive games ended 0-0 . This either reflects that these games are running without logic or someone is just rigging them behind the scenes to profit. These virtual games aren't under surveillance from gambling commission so avoid them like cancer

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE of COWBOYS

BEWARE !!
These cowboys refuse to allow you to delete your debit card details , even when closing the account ..
when you complain they quote GRDP and their own T’s and C’s and say they can keep your details for minimum FIVE YEARS , more if THEY want to ..
Their customer care (or total lack of) is appalling , they don’t care that you have concerns regarding your debit card details potential exposure to compromise..
I won’t be re-opening the account and advise others not to use them

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Yes I tried to up my stake’s from £10…

Yes I tried to up my stake’s from £10 to 20 that was on the 7th of April
for wanting to spend more of my own money I got banned for 7 days
till the 14 April
I tried to complain 1st to a robot
then to somebody who really didn’t care less
why you can’t speak to somebody direct is baffling
anyway I tried to put a bet on 2 days later 16 April told I can’t till 21st
I’ve been a customer for 15 years
I can see now why you only
scored 1
and you want to be reading this
Denise Coates
It is your company

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Gave me £30.00 in free bets but…

Gave me £30.00 in free bets but couldn't use them , I complained through a very awkward chat line and then froze my account.
They should have a phone line, could of been sorted in minutes, gave up spending too much time getting no answers.
I have deleted everything off my phone and will have no more to do with them.

0 out of 10.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Im just a casual user normally bet a…

Im just a casual user normally bet a few times a year on things like Grand National. Went to use my account but they'd admin fee'd my account down to zero and then closed it.
Customer services just said they'd made the decision to close the account and that was it.
Overall, poor experience. Avoid if I were you or make sure you withdraw your funds after each bet

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

feel completely misled by bet365

I feel completely misled by bet365. I placed the required £20 bet because of their advertised £10 free bet offer, but the free bet was never credited. In my opinion, this is false marketing and feels like scamming customers into placing bets under misleading promotions.

A company of this size should not advertise offers that it does not honour properly. This kind of behaviour destroys trust and leaves customers feeling cheated. Extremely disappointing experience, and I would not recommend bet365 based on the way this was handled.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer care system I have come…

Worst customer care system I have come across. Trying to withdraw my funds, but bet365 have blocked access. Tried contacting them and was told the money was on its way, followed by “can i help you with anything else”. I started replying immediately then straight away the service representative “Max W” had ended the chat with no option to complain, review or ask any other questions. Still no money arrived in my account or explanation why I can’t access my funds.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Casino games are just theft

Casino games are just theft. Not regulated RTP allows these corrupt companies basically steal.
These betting sites need to be taxed in to the ground.
Disgusting practices from despicable people.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

BET365 JUST KEEP YOUR BALANCE,Cannot…

BET365 JUST KEEP YOUR BALANCE,Cannot connect me to my acvount.
Spoke to agents about my not being able to login.
Said they would sort it but still no account.
Have a balance of over £30 but looks as though I have lost that.
So bet365 have a drink on me will not use you again crooks

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

I bet on a match that they would win…

I bet on a match that they would win 2-0, £100. I had a total win of 3400. In the 100th minute I had the option to cash out £2700. I cashed out for my safety. The money went to my bet365. I had a total of £3000. I played another match and won £400. I tried to withdraw £2500 to my card and I was left with £800 in my bet365 account. After a few minutes, only £715 came to my bank card. The bet365 account was empty too. I have screenshots and evidence. But I can't do anything. Can someone help me how to get my money back?Thank you , i try to speak with them on live chat . They answer 4,5 times and after that they don t want to answer me anymore .

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

5k on slots with no bonus stay away…

Horrible site to play slots on STAY AWAY !!!!

Never pays anything out honestly people stay away keep your money or find a site that gives and takes this site just take take take !!! STAY AWAY FROM THIS SITE !!! SAVE YOUR MONEY !!!

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

Would give it a zero site is useless…

Would give it a zero site is useless after telling me my bank details were wrong tried again wouldn’t even let me log in it’s now telling me my email and password are incorrect , abosolutely dreadful site don’t give it the time of day you’ll regret it

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless at getting a…

Absolutely useless at getting a connection in certain parts of my gym so can't av a bet🤷‍♂️🤡also won some coins on some free competition they do but wouldn't pay out,when i queried it asked me for all sorts of irrelevant things so just told them to stick there free comps in future.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Awful site played £30 on gold cash big…

Awful site played £30 on gold cash big spins and like many other games just spin after spin until money has gone with no winning spins scammers along with many other sites they are there to take your money and dont even get any play time horrendous they online gaming sites need closing down

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Awful betting site...read on...

Awful betting site! Had used for quite a few years but no longer!
No free bets or promotions! Even though I'm not a big winner, like most on it I would guess.
Log in of phone app and balance doesn't show and have to log in again, nearly every time! Considering how much the owner pays herself, it's very very poor!
Plenty of other betting sites out there that are much better..your loss for treating your customers like cattle and just caring about your fat bonuses. Greed at its finest.

February 23, 2026
Unprompted review

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