I don’t know about the whole company but The person I dealt with was Anna Shepherd and she was great through her great communication very polite and was easy to speak to regarding my financial sit... See more
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Review summary
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As per usual Kim Merchant was clear with her instructions and gave me great advice, gave me options with insurance and as always happy help with advice, where needed. Will be back if need be. Kind... See more
Brooke was absolutely incredible! Her communication was amazing and she was so delightful as well as being knowledgeable and informative. She was a true advocate for me, and I am beyond grateful to he... See more
Right from the very beginning Coral was so kind and understanding she made me feel a valuable customer. Every step of the process was so easy to understand the way she explained everything. A ve... See more
Company details
Written by the company
To help Kiwis achieve financial freedom, we must challenge the status quo. We believe that to provide better™️ finance, we must be different. And we are different. From cutting out the usual practice of charging application or early repayment fees, through to helping Kiwis get a sharp interest rate and a loan tailored to their needs, we're committed to delivering a better™️ way to borrow. So, here’s to being better™️.
Contact info
14/987 Ferry Road, Ferrymead, 8023, Christchurch, New Zealand
- 0800 666065
- enquiries@better.co.nz
- better.co.nz
4.9
Excellent
11K reviews
Replied to 23% of negative reviews
Typically replies within 24 hours
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Terry was great to deal with nice and…
Terry was great to deal with nice and easy process thanks heaps
April 29, 2026
Very happy with comunication and very…
Very happy with comunication and very satisfied with everything thank you so much
April 28, 2026
Really enjoyed the communication…
Really enjoyed the communication between us and our appointed member. Lovely interactions and always made sure we were on the same page. Thank you very much Erin.
April 29, 2026
Reeves just had it all sorted and made…
Reeves just had it all sorted and made super easy just like last time 2 years ago. Couldn't have higher praise for the experience.
April 29, 2026
Amazing customer service
Jake was an amazing support, excellent customer service, and the way that everything came through without any issues.
April 22, 2026
Samuel Pickering was an amazing…
Samuel Pickering was an amazing consultant, made sure I was understanding and understood what was going on and kept in touch with me throughout
April 29, 2026
The service they provided was great and…
The service they provided was great and helpful. The person who attended my application was very nice and dedicated to their job.I didn't had to wait for long. I got my application approved with so little time. I am so happy with their customer service.
April 29, 2026
What a pleasure to deal with Jayden
What a pleasure to deal with Jayden. Fantastic work ethics, friendly, helpful. The process was simple and fast. Cannot fault. Highly recommend
April 28, 2026
Easy process
April 23, 2026
Chloe Russell was the lady I spoke with…
Chloe Russell was the lady I spoke with on your team. She was polite, helpful and a breeze to deal with. Got me a great rate and made my decision moving forward an easy one to make. I would definitely recommend her for any financial assistance.
Thanks
Daniel Sterling
April 27, 2026
Yr staff member Coral was very…
Yr staff member Coral was very professional and helpful and a very nice person to talk to.
Also the lady from Oxford finance was the same as Coral.
Full marks for both couldn't fault either of them
Regards Linda Bennet
April 28, 2026
Transactions were smooth
Transactions were smooth, as proactively suggested optional ways, and these are the things needed to process all the documentation in the fastest way. Thanks.
April 28, 2026
Great service
April 28, 2026
Was very great with communication and…
Was very great with communication and process was smooth and easy
April 22, 2026
Review of Better Insurance
Codi was very patient and very professional. She was not critical or rude when I did not understand something in the loan process. She answered all my questions and put my mind at ease. Codi is a credit to your company.
April 23, 2026
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