Better Reviews 1,969

Amazing experience. I went with better because it literally saved me close to 7k from the other lender I was with. They finished my loan in 8 days total, not business days just 8 days. Thanks better!

Neal Wilson, and Brieauna Williams. Had help us get through the process of getting the loan we needed. I am very satisfied with the process. Thank you! Brieauna and your team.⭐️⭐️⭐️⭐️

Just got the keys to our new home. Better Mortgage makes it easy. Tony Song was great to work with, knowledgeable, highly responsive, professional and thorough. I am very busy at work and don’t have a lot of time to mess around and these guys have simplified the process and made it much more efficient than other providers. We were approved in a matter of days. The Better team (Tony & Jesus) were very punctual and always on top of things. They also gave us better rates than anyone else we priced. We had a great experience working with them.

The loan officer and loan processor were an absolute pleasure to work with, always keeping me informed and very knowledgeable about the products and the process. However, their closing agent sent individual cashier checks for the debt consolidation payoffs that we wanted to include and left it to us to individually mail all the checks, which includes researching where to mail these checks to. Very poor experience. I expect a closing agent to disburse to the applicable parties for the fees I paid to them.. what's the point of a fully digital mortgage process when you end up with a bunch of paper checks that you have to manually mail yourself. This is going to add unnecessary delays to my payoffs and cost me additional time and money, not to mention interest charges while snail mail is floating across the country. A better solution would be to allow me to digitally remit these payments from an escrow account or better yet pay directly to each payoff for me.

Excellent mortgage lender experience! The process took about a couple of weeks total time. Very expedient, friendly and professional. The live verification of a credit report item was new (never experienced that with a mortgage lender before) but easy to complete, nevertheless. After all paperwork completed funding took three business days (the total grace days allocated to change your mind, if desired).

Overall fast, smooth, and excellent service. Thank you!

The online portal was quite easy.
Representative contacted me right away once we started the application.
Loan documents and approval was handled very swiftly.
Would like it if the payoffs went electronically instead of by check .
But all and all, a great experience.

Easy to use process and online interface. The different stages of the home buying process were presented appropriately at the right time came to ensure that the process did not overwhelm. Contacts at the company were friendly and easy to deal with, however the primary agent did go on PTO for a week and it seemed like our loan was not reassigned for that period. Rate and fees beat the competition which is what matters most.

This company gave me the run around. I was given an approval letter. I was constantly calling to make sure we were on track for closing. This process was going on for about 6 weeks. And closing was the following week, Benjamin Joyce would not answer my voicemail, text or emails. I finally asked for someone else. I was told that the loan didn't go through. After talking with a manager I was told that Benjamin knew 4 weeks prior that the loan wasn't going through and didn't tell me.
Lucky for me, I went with a different company and got my home closed in 3 weeks.

Very attentive

Dyllon and Sanam were a great team to help close our escrow in fewer than 30 days. Dyllon coordinated all the paperwork that underwriting needed to approve our loan. He intervened when overlapping questions from underwriting were redundant. Sanam coordinated closing, including making sure our insurance was recorded. And, all of our documents were ready for closing. I super appreciate the personal attention from these two professionals. I appreciated the quick and timely responses to my questions. And, the attention to detail that these two did to provide me with quick close.

Never leave reviews nor will I but Kody and Jesus have been absolutely amazing throughout the whole process they helped me with everything and have been patient and kind and delivered when needed I would recommend anyone to use them both if I could give 10 stars I would

I found that Better's loan process is flawed. The coordinator are not there when signing take place and the title company they use made several mistakes. Finally, their servicing partner Shellpoint is a broken organization in my experience. I could not open an online account and their IT department has not gotten back to me (its been a week) after Customer Support said it would be 24 hours. I would not use Better again and do not recommend them.

I’m not a big fan of the whole mortgage refinancing process. There’s always delays and changes. Usually more than a few surprises. But with Better mortgage, I was pleasantly surprised:no surprises and no delays. They were true to their word James G was easy to work with and responsive. Better Mortgage is better

Love the classes I have been a long time member for about 2 years and with the new functional area the classes have been taken to a new level, I would recommend to all my friends! The team are extremely well trained and are always willing to help, they run a vast amount of sessions and make sure that these are accessible to all. Alex is incredibly amazing and ensures we work up a sweat in his boxing and LBT classes, Delvin’s spin classes are the best and Aman is incredible in his core classes!

Overall the process was very simple and quick with the user friendly better online site. It was so easy to follow through what was needed. My mortgage advisor was very helpful with the initial decision to move forward and the coordinator followed through with items that I brought up through email. My only suggestion is to provide upfront awareness on what needs to happen or what will change with your insurance and what paperwork will be needed so you can prepare. Although it did not slow down the closing and my coordinator helped tremendously with funding piece of it. I would definitely recommend Better to friends and family.

Super responsive team every step
of the way. From my initial easy online application to closing it was just 29 days. The document request and process was very simple and easy to navigate with their online portal.

From the Start with Charles my loan originator to the final paperwork with Alyssa, the BETTER experience in getting a home loan (with my fluctuating income) my situation, they made the process excellent. I explained my situation of 3 different income sources to Charles and he immediately understood and got the ball rolling. We closed fast (3 weeks) and both of them stayed in complete fast contact, if I needed an answer or if I was feeling nervous about the process they explained in detail what the process was, which helped with my nerves.

I had the WORST experience with them and they charge you TONS of hidden fees and are NOT trustworthy at all. I worked with Jacob Schmidt and Alyssa Segui who I am reporitng to the BBB. Save your time and money DO NOT USE THEM!

Update - they gave me a number and have passed me around to multiple ppl, nobody can answer any questions at all. the Worst Customer service I have seen and all in all I was charged over $2000 in junk fees! Put a BBB report for this so lets see what happens!

Better is an easy way to get mortgage. They work quickly and communication was great. This was first time applying for mortgage and they guide me through the process. They found a good rate for me. I talked to Bank of America and they couldn’t provide better rates.