Would thoroughly recommend the Better Bed Company. I spoke to Lee on a Sunday about the availability of a bed. Lee promised to call me the following day, he did. I took delivery of it on the Wednesday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted a quilt cover that featured on a duvet set packaging but it wasn’t included. However, on contacting Lee at customer services he immediately set up a link and gave me a choice of sizes which I... See more
Company replied
Second mattress bought from The Better Bed Company, this time for my elderly aunt. As before excellent communication all the way through, asked for later delivery if possible, so I could be there to... See more
Company replied
Fantastic pre purchase comms re delivery option onwards to the IOM. Super quick dispatch, updates re delivery all the way from the manufacturer. Cannot fault the service. Highly recommended based on m... See more
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Company details
Written by the company
The Better Bed Company has a large range of Beds, Bed Frames, and Mattresses for sale. We offer next day delivery and the best beds and mattress brands. We have information and advice on Beds Mattresses and Life Style for healthy sleep read our Blogs today. If you're looking for ottoman beds, bunk beds, or mattresses we have the solution. With over 40 years of experience in the Bed Industry, you can count on our brand. Our kids beds range is fantastic for your children. We bring high sleepers, cabin beds, and trundle beds with storage to de-clutter the kids bedrooms. Find wooden beds, fabric bed frames, and metal bed frames on the site to offer style to the room. Our adult bed frames also come with storage like drawers and ottoman solutions, this is great as they save space in the bedroom. Choose from a variety of brands like Julian Bowen, Bedmaster, and GFW beds with trust for peace of mind. Check out our social media pages for giveaways and help advice when buying beds and mattresses, to provide trust with the sale. We hope to see you soon at Better Bed Company.
Contact info
1 The Old School House, WA6 6PH, Frodsham, United Kingdom
- 08000 987 949
- customercare@betterbedcompany.uk
- betterbedcompany.co.uk
4.3
Excellent
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ottoman Bed
Great customer service from Better Bed Company.
Very happy with our new Katrina Vogue Ottoman bed.
Delivery company were good and arrived when they said they would.
September 29, 2025
Unprompted review
Reply from Better Bed Company
Hi Deborah, we're happy you're pleased with your new ottoman bed.
We also hope to see you soon.
Thanks, Better Bed Company
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Reply from Better Bed Company
Hi Steven, we appreciate your kind words.
If you need anything now or in the future, please let us know.
Thanks Better Bed Company
Reply from Better Bed Company
Hi Danny, we’re happy you liked the service and product.
If you need anything now or in the future, please let us know.
We hope to see you soon.
Thanks Better Bed Company.
Quality product and great service
Great service from Lee who helped arrange delivery on a specific day when I was available to receive the bed. The bed itself is good quality and was easy to assemble.
September 10, 2025
Reply from Better Bed Company
Hi James, we're happy Lee provided a good service for you. We are also pleased you like your new bed.
If you need anything now or in the future, please let us know.
We hope to see you soon.
Thanks, Better Bed Company
Reply from Better Bed Company
Hi LB, we appreciate your kind words. We're pleased you found your mattress comfortable, and the value for money was good for you.
If you need anything now or in the future, just let us know.
We hope to see you soon.
Thanks Better Bed Company
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Great service
Quick, friendly service. Arrived well and to delivery scheduled. Would use again.
August 7, 2025
Reply from Better Bed Company
Hi Steven, we’re pleased you’re happy with the service you received.
If there is anything we can assist you with now or in the future, please let us know.
We hope to see you soon.
Thanks Better Bed Company
Great service
We needed a new bed frame quickly. We found one we liked on the website. Lee was very responsive and we had it in our home in a few days, it is great quality and we love it.
We would recommend with no hesitation.
July 15, 2025
Unprompted review
Reply from Better Bed Company
Hi David, we are pleased you liked your new bed frame and that the service was good for you.
If you need anything now or in the future, please let us know.
We hope to see you next time you need a bed or mattress.
Thanks Better Bed Company
I’m very pleased with my bed purchase
I’m very pleased with my bed purchase. The delivery process was smooth and punctual, and the online transaction went seamlessly. After completing the payment, I received a clear confirmation followed by a courteous phone call the next day. Communication throughout was prompt and professional.
August 13, 2025
Reply from Better Bed Company
Hi Win, we’re happy you are pleased with the service we provided. We are also pleased we could offer a next day delivery on your new bed.
If you need anything now or in the future, please let us know.
We hope to see you soon.
Thanks Better Bed Company
What an amazing company
What an amazing company. The customer service was so helpful when I needed extra info about the beds and delivery - I literally got emails back within the hour and I had a lot of questions! They really care, not like the big chains - will defo order for them again!
August 12, 2025
Reply from Better Bed Company
Hi Yasmene, we are happy you receive a good service on your order. We pleased you got the right bed for you too.
If you need anything now or in the future please let us know.
We hope to see you soon.
Thanks Better Bed Company
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Great service
Great people working at the Galway shop. Michelle was very helpful. Great comfy bed was purchased thank you
August 13, 2025
Unprompted review
Reply from Better Bed Company
Hi Robert, we are pleased you liked the service. See you soon. Thanks Better Bed Company
Good value and good service
Good value and good service. Lee was particularly helpful.
August 7, 2025
Reply from Better Bed Company
Hi Paul, we’re happy you liked the service and also happy with the price and value.
If you need anything know or in the future, please let us know.
Thanks Better Bed Company
The whole experience was great .
The whole experience was great .. great communication.. even letting me know when it was going to be delivered and the driver phoned to say how long it was going to be .. very helpful too .. as for the mattress .. twice as thick as my old one .. quite firm and very comfortable...
August 11, 2025
Reply from Better Bed Company
Hi Roy, we're pleased you liked your new mattress and that the service was good.
We aim to please with our beds and mattresses and delivery service.
If you need anything now or in the future, please let us know.
We hope to see you soon.
Thanks, Better Bed Company
Good website easy to order and a very…
Good website easy to order and a very fast delivery.
August 8, 2025
Reply from Better Bed Company
Hi Miles, we’re pleased with the website and service on the delivery.
If you need anything now or in the future please let us know.
We hope to see you soon.
Thanks Better Bed Company
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When delivering my bed delivery men…
When delivering my bed delivery men kicked my dog in the face for no apparent reason as she was still on my property and just sniffing around the driveway
August 4, 2025
Reply from Better Bed Company
Hi Mia, we are sorry about this, us and heartlands furniture have reviewed the video and have both come to this conclusion. I agree with what they are saying below, that the driver didn't kick the dog in anger he just pushed him away and your daughter was laughing with them in the video which shows there wasn't any malicious action by the driver.
Hello,
Thank you for taking the time to share your concerns regarding the recent incident involving our delivery driver and your dog.
We have reviewed the video footage from the delivery, and it clearly shows that our driver did not kick your dog. Instead, he gently used his leg to nudge the dog away, likely out of caution or uncertainty. At no point did he act aggressively or with intent to cause harm.
That said, we understand that your dog is part of your family, and we regret that the situation caused any upset.
Please be assured that we will discuss this with the driver(s), - to be especially careful and considerate when pets are present during deliveries.
We appreciate your understanding and hope we can move forward positively.
Kind Regards,
Ahjaz Bashir
Operations
Heartlands Furniture Wholesale Ltd.
Cranford Street
Smethwick
West Midlands
B66 2RX
Tel:01215656750
Fax:01215656751
Thanks Better Bed Company
Great service!!!
I needed a new bed for my preteen and after finding one he liked, I had to find a company with great reviews on Trustpilot that would deliver it quickly. Not only was the price at Better Bed Company competitive but I was pleasantly surprised to receive a call from Lee confirming it would be delivered the very next day – the other companies would have delivered after 14 days. I got a 3 hour delivery window so didn’t have to wait the entire day and the delivery team called to let me know when they were almost there. The entire process was smooth and efficient but most importantly, my son loves his new bed. I would definitely recommend Better Bed Company!
July 24, 2025
Unprompted review
Quick delivery and a great product
Quick delivery and a great bed which our son will love.
Friendly communication to arrange delivery
July 31, 2025
Reply from Better Bed Company
Hi Francesca, we are happy you and your son like the bed you purchased.
We’re also pleased the delivery went well for you.
If you need anything now or in the future, please don’t hesitate to contact us.
We hope to see you soon.
Thanks Better Bed Company
Excellent Service from Better Bed Company – Highly Recommend!
I had a really positive experience with Better Bed Company. I ordered a bed online and was pleasantly surprised to receive a call from Lee, who confirmed it would be delivered the very next day – fantastic news, especially since we had just moved into a new build and another company had let us down.
The communication was clear and efficient, and Lee made the whole process smooth and stress-free. Although we had a minor hiccup with the delivery team, it was quickly resolved, and everything was put right without any hassle.
I’m really happy with both the product and the service. Would definitely recommend Better Bed Company to anyone looking for reliable, friendly, and efficient service!
July 28, 2025
Unprompted review
Reply from Better Bed Company
Hi Muneer, we’re pleased you are happy with the service and product you received.
If you need anything now or in the future just let us know.
We hope to see you soon.
Thanks Better Bed Company.
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normynormington
Ordered two Kayflex Platinum memory foam mattresses.
Excellent mattresses.
Order processed very quickly and Lee was very helpful in keeping me informed of my delivery.
The mattresses arrived on time and delivered very carefully.
Driver of DX very helpful lifted into our porch.
July 29, 2025
Unprompted review
Reply from Better Bed Company
Hi Mrs Stallard, we appreciate your review, we are also happy you like your new mattresses and that the service was good for you.
If there is anything else we can help you with now or in the future, just let us know.
Thanks Better Bed Company
14 day return policy is not enough time
We ordered a Julian Bowen Capsule Orthopaedic Mattress for our new home through Better Bed Company. We tested the mattress two weeks later when we fully moved in and realized the mattress was way too soft and cheaply made. When you turn on your side, you’re literally eye level to the floor. Both my husband and I knew it wasn’t suitable. The edges of the mattress was also fraying and there were faint stains as well. We wrote to our rep who sold us the mattress to ask for an exchange simply for the back pain. I didn’t even mention the fraying. Our rep Lee said he called and talked to the folks at Julian Bowen and they said the most they can do is have us order a new one from them and they would take their other mattress back. We were outside their 14 day return policy. I contacted them 18 days later. 14 days is a literal joke when most mattress and bed companies let you test for 60 or more days. We should have known better than to naively order anything from this greedy company. We thought they were reputable but obviously they just have a nice website but absolutely no human sense.
We ended up ordering a mattress from another company and have slept so much better since. Wouldn’t recommend them to anyone. It was our first and last time ordering with them.
June 16, 2025
Unprompted review
Reply from Better Bed Company
Hi Jen, apoligies for this, but the supplier gives a 14 days trial period on this particular mattress. This isn't on eof them with 100 days trial where they charge the customer double for the mattress like these companies do. There has to be a cut off and this fell outside the 14 days.
We did offer you 5% off another mattress and to uplift this, we can't take mattresses back that have been slept on and are not faulty and out of there returns period.
If you need anything else now or in the future please let us know.
Thanks Better Bed Company
Very slick service
Very slick service. I was kept informed all the way through process from purchase to delivery. A pleasure to do business
July 17, 2025
Unprompted review
Reply from Better Bed Company
Hi Cherryl, we're pleased you liked the service you received.
If you need anything now or in the future, don't hesitate to ask.
We hope to see you soon.
Thanks, Better Bed Company
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