Better Bidders Inc. Reviews 630

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and attractive designs. Many people commend the staff for their outstanding service, noting their helpfulness, responsiveness, and ability to meet tight deadlines. The ordering process is frequently described as smooth and stress-free, with consumers appreciating the personalized attention to their specific needs. However, some customers also noted issues with product quality, describing ill-made cuts, inconsistent finishes, and incorrect placement of numbers on their items, leading to disappointment. A few other people also felt that the material was not as expected, being cardboard instead of hard plastic, raising concerns about long-term durability. Additionally, some reviewers experienced issues with order confirmation and had to follow up repeatedly for status updates.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the excellent quality,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Order

Consumers generally express satisfaction with their orders. Many praise the smooth and stress-free ordering... See more

Service

Reviewers mention positive feedback about service, highlighting great experiences and outstanding products.... See more

Based on these reviews

Rated 5 out of 5 stars

Better Bidders the place to go for auction paddles! The quality is fantastic - we only replace paddles because people like the paw print shape and take them home. John has always been a pleasure... See more

Rated 5 out of 5 stars

We ordered custom bid paddles from Better Bidders for our “Ruts for Dinner” fundraiser, and they were absolutely perfect! The team created a unique bear paw shape that fit our wildlife sanctuary the... See more

Rated 5 out of 5 stars

I had a great experience working with John at Better Bidders. The product turned out great, thanks to the time and care that John put into the order coordination. I highly recommend Better Bidders for... See more

Rated 5 out of 5 stars

Better Bidders was very easy to work with, responded quickly and even quick shipped our items to make sure they arrived in time for our event. I highly reccomend Better Bidders and their auction padd... See more


Company details

  1. #5 of 6 best companies in Event Management Company
  2. #120 of 245 best companies in Business to Business Service

About Better Bidders Inc.

Written by the company

We are Better Bidders™, and we've created live-auction products that bring life and fun to auctions. If you are looking for professional auction paddles for your live auction event then you've come to the right place!

Since 2003, John Murphy has personally produced thousands of orders for his more than 4,000 (mostly) non-profit customers' fundraising gala events and paddle raises. Born from a desire to bring better tools to the marketplace for fundraising, our paddle products stand above others in unique, detailed designs, superior reusable plastics, a wide breadth of plastic options, a "missing-paddle" fill-in service, and a personal, "can do" approach to bringing your paddle ideas come to life.

At every step of your journey John is your one and only point of contact. He is it. And he does it all. No big, faceless, promotional products company or other inexperienced sign or print shop that "can" make a paddle, but rather a veteran in the live auction fundraising space with years of creative ideas, best practices, and applied knowledge beyond all others.

Trusted by Christie's Auction House, Sotheby's, and nearly every other major auction house, we bring quality and our personal touch to everything we do.

Reach out to us and find out for yourself!

John Murphy, Owner

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

630 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great Paddles

The product was excellent. We needed reusable paddles and they fit the bill!
Delivery was a little later than expected, but we got them in time for our event.

July 26, 2023
Rated 5 out of 5 stars

Just what we needed!

Great communication and quick turnaround. The paddles turned out beautifully. I love that I can order missing paddles if needed.

July 26, 2023
Rated 5 out of 5 stars

Quick Turnaround

Excellent, personable customer service. John was able to turnaround the order quickly and overnight the paddles to the location needed in 2 days. Very happy with the service.

July 26, 2023
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Rated 5 out of 5 stars

John is extremely helpful!!

John is extremely nice!!! He was very responsive and answered all of my questions in real time on his online chat. Though the overall cost was pricier than I anticipated, I highly recommend the service for quality customer care.

July 13, 2023
Unprompted review
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Reply from Better Bidders Inc.

Thanks Jasmine for the nice words. We were able to get you the 4 custom paddles you wanted, so I thought we should let others know of this case where we do REALLY small orders too! Best of luck!

Rated 4 out of 5 stars

customer service and communication with…

customer service and communication with John was great. they didn't have enough material to make the ones I wanted, so I had to pick a different option they gave me and all were more expensive of course. Would have been nice if they offered a price match or discount since i didn't know until after i had already placed the order.

July 10, 2023
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Reply from Better Bidders Inc.

Hi Virginia - thanks for taking the time to review us. It means a lot to us! Just to be clear, we produced orders during the time we were 'out' with a comparable brand and thickness to the BasicPRO you ordered. There were no added charges. Thank you again! John

Rated 4 out of 5 stars

The paddles were exactly as described…

The paddles were exactly as described and good quality. They were perfect for our shelter's fundraising event. We were nervous at first about them arriving on time, but they got to us a few days before our event, we were very grateful for the speediness!
The website was a little difficult to navigate, but communication via email with the company was exceptional.

June 28, 2023
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Rated 5 out of 5 stars

Helpful and quick

Very helpful product information provided on the website and very quick service getting the art set up to print. In the future, I am hoping they can include the rush production charge, plus any art placement and product handling in the order summary so you can have a better idea of the final costs.

June 28, 2023
Rated 4 out of 5 stars

Great custom bidder paddles!

John is a great business man but bidder paddles are a difficult product to order online because they always get finalized last minute because we wait to get them sponsored and the artwork can be complicated but he worked with us to understand the process and get them on time.

June 6, 2023
Rated 5 out of 5 stars

This is our second year working with…

This is our second year working with John from Better Bidders, and he has been so great with getting back to me in a timely manner and understanding what we want to when ordering our bidding paddles. Looking forward to working with them more in the future. Thank you!

May 24, 2023
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Rated 5 out of 5 stars

Highly Recommend!

I needed over a hundred paddles
for an auction and John made it happen with a quick turnaround! He was generous, easy to work with and professional. Our organization will definitely use Better Bidders in the future!

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

John from Better Bidders was extremely helpful throughout the entire ordering and shipping process. While the order was shipped two days after expected, I called John and he apologized for the delay and assured me my paddles would be shipped that day - which they were. Our experience with Better Bidders was excellent and the paddles were a hit at our charity auction!

April 13, 2023
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Rated 4 out of 5 stars

Memorable product

Our paddles were a unique shape and they turned out beautifully. John was easy to work with and got our product to us on time for our event. Communication was a bit spotty at times but they got the job done!

April 7, 2023

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