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Better Independent Living Reviews 

298
•
TrustScore 4.5 out of 5

4.7

Disability Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall service and reliability. Customers find the online ordering process extremely simple, and products consistently arrive exceptionally quickly indeed with secure, protective packaging every time. People are consistently very pleased with the good quality items, helpful support team, and remarkably smooth delivery experiences. Some reviewers were not happy with minor product design flaws, noting that certain items slipped or required extra personal adjustments to function properly. A few other people also felt that certain items presented minor challenges or did not fully meet their specific everyday practical needs.

What people talk about most

Product

Consumers find product to be positive, highlighting great satisfaction with items that arrive as described... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with well-made and sturdy... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Order

Reviewers express high satisfaction regarding the order process. Consumers consistently highlight quick and... See more

Service

Clients share positive opinions on service, highlighting quick processing from order placement to receipt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons... See more

Rated 5 out of 5 stars

For the item that I wanted there was some confusion between the illustration and the product description. Tina in Customer Service resolved this with the highest level of competence. She spoke to the... See more

Rated 5 out of 5 stars

Ordered a mobility aid from their website. Good description of the product on the site. The order was processed within their stated time frame. The order was packed and protected well for delivery. Fa... See more

Rated 5 out of 5 stars

I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.... See more

Company details

  1. Disability Equipment Supplier

Written by the company

At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(298)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very pleased with the lamp

Very pleased with the lamp, good quality and superb reading lamp. Easy to order and good delivery time. Good company to deal with and delighted with the Vat exemption. Thank you

November 19, 2024
Unprompted review
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Reply from Better Independent Living

Thanks for your review!

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Rated 5 out of 5 stars

Seems an excellent product

Seems an excellent product. Was a very good price, especially as my mother qualified for VAT relief and it was delivered quickly.

October 29, 2024
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Reply from Better Independent Living

Many thanks!

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Rated 5 out of 5 stars

Perfect buy.... wireless video doorbell

Just taken receipt of the wireless video doorbell. Delighted with it. Exactly as described, delivered safely by Royal Mail within a couple of days. Easy to install and absolutely what we were looking for.

October 19, 2024
Unprompted review
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Reply from Better Independent Living

Thanks so much!

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Rated 5 out of 5 stars

Taurus Outdoor Rollator

I bought the Taurus Outdoor Aluminium Rollator from Better Independent Living and it’s fantastic, strong and sturdy and copes with uneven ground easily. The service from Better independent Living was excellent. Their website was easy to navigate and provided a lot of technical information about the rollator. I placed my order on a Friday and received it by DPD on the Monday! So impressed with Better Independent Living and the rollator.

October 4, 2024
Unprompted review
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Reply from Better Independent Living

Thanks!

Rated 5 out of 5 stars

Excellent service

Excellent service. The next day after placing my order, the item arrived. So far, everything seems positive and I would happily purchase from this company again.

September 25, 2024
Unprompted review
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Reply from Better Independent Living

Thanks for your kind review!

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Rated 5 out of 5 stars

Fantastic walking stick

Fantastic walking stick, sturdy and good value for money. Super fast delivery. Great communication throughout. Highly recommend this company. I liked the walking stick so much I bought my Mum one too!

September 4, 2024
Unprompted review
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Reply from Better Independent Living

Thanks so much!

Rated 5 out of 5 stars

Great service

Great service , very helpful, and happy with the product I received

September 16, 2024
Unprompted review
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Reply from Better Independent Living

Thanks for your review!

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