BetterVet - Baltimore Reviews 16

TrustScore 4.5 out of 5

4.5

Service Area Business, 21201 Baltimore, MD, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been loyal to our previous vet for 18+ years and loved the care they provided, but our girl needed a lower stress option and I am so glad we called BetterVet. The team was great from the initia... See more

Company replied

Rated 5 out of 5 stars

I so appreciate Dr. Anna Kate Morgan and Javier; they are such a wonderful veterinary team. We are very grateful for how hard they work to take excellent care of our animals.

Company replied

Rated 5 out of 5 stars

I really appreciated the compassion and professionalism of the veterinary team that examined my beloved companion. The service was easy to schedule, medications administered, bloodwork taken, and it a... See more

Company replied

Rated 5 out of 5 stars

It was a very pleasant experience! Dr. Kate and her assistant came in, our dog took right to her. She was very knowledgeable and helpful. She gave us alot of good information. She had wrote my son... See more

Company replied


Company details

  1. Veterinarian
  2. Veterinary Pharmacy

Written by the company

Baltimore area pet owners can now experience stress-free, in-home veterinary care with BetterVet, your trusted mobile vet in Baltimore, MD.


Contact info

  • Service Area Business, 21201, Baltimore, MD, United States

  • (410) 401-8232

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable friendly clinicians

Knowledgeable friendly clinicians, prompt and friendly.

April 9, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hi Clayton and Elena,

Thank you for your kind words! We're glad to hear that you found our clinicians knowledgeable, friendly, and prompt.

Providing excellent care with a friendly approach is what we strive for at BetterVet. If you have any questions or need further assistance, please don't hesitate to reach out.

We're here to help!

Rated 5 out of 5 stars

They were very pleasant and easy to…

They were very pleasant and easy to talk to. This home visit is so more convenient than going to the vets!

March 26, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

It's great to hear that you found our team pleasant and easy to talk to during your home visit. We're thrilled that the convenience of our service made a positive difference compared to traditional vet visits. Making veterinary care as stress-free and accessible as possible is what we strive for at BetterVet. 🏡🐾

Thank you for sharing your experience. If you have any more questions or need further assistance, we're just a call or message away.

Rated 5 out of 5 stars

No more stress!!

I have been loyal to our previous vet for 18+ years and loved the care they provided, but our girl needed a lower stress option and I am so glad we called BetterVet. The team was great from the initial chat and intake, to scheduling, to the visit later that same day. They were kind, patient, professional and respectful of my elderly and anxious dog's space and emotional state. I didn't realize how stressful it had become to take my dog to our traditional vet until this visit by BetterVet... It removed so much tension from both me and my dog. I can't recommend Dr. Elkins and Neff highly enough.

March 21, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hey Amie,

Hearing about your positive shift to BetterVet for a lower stress option for your girl is incredibly rewarding for us. It sounds like Dr. Elkins, Neff, and the entire team provided the kind, patient, and professional care we always strive for, especially for pets who are elderly and anxious. 🌈

We're so glad to know that our service helped remove tension and made the veterinary care experience so much better for both you and your dog. Your recommendation means a lot, and we're here to continue providing the gentle, respectful care your dog deserves.

Thank you for trusting us with her care and for being such a supportive pet parent.

Rated 5 out of 5 stars

They Really Care about Your Pets

I so appreciate Dr. Anna Kate Morgan and Javier; they are such a wonderful veterinary team. We are very grateful for how hard they work to take excellent care of our animals.

March 19, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hey Jennifer,

It's heartwarming to hear your appreciation for Dr. Anna Kate Morgan and Javier. Knowing that you see the hard work and care they put into looking after your animals means a lot to us. We're proud to have them as part of our veterinary team, dedicated to providing excellent care. 🐾

Thank you for recognizing their efforts and for entrusting us with the health and well-being of your pets. If there’s anything more we can do for you or any questions you have, we're always here to help.

Rated 5 out of 5 stars

Coming to my home to see my Fur-Babies

March 13, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hey Agnes,

We're so happy to have the chance to come to your home and see your Fur-Babies! It's our pleasure to provide care in the comfort of your own space, where you and your pets feel most at ease. 🏡❤️

If there's anything specific you need or questions you have, we're here for you. Thanks for letting us be a part of your pet care journey!

Rated 5 out of 5 stars

The inter action between the doctor and…

The inter action between the doctor and my baby's was amazing great job

March 11, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hey Brian,

Thanks for letting us know about the amazing interaction between the doctor and your fur babies! We're thrilled to hear that you were happy with the care provided. Our team is passionate about making every visit as comfortable and positive as possible for both pets and their parents. 🌟

If there’s anything else we can do for your furry family or if you have any questions, just give us a shout. We’re here to help!

Rated 5 out of 5 stars

Definitely worth it!

Everything was wonderful from setting up the appointment to the actual visit. I’m so glad I found them.

March 7, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hey Cindy,

That's fantastic to hear! We're over the moon knowing that from start to finish, your experience with us was wonderful. It's our goal to make the process as smooth and stress-free as possible for both you and your pet. 🌟

We're thrilled you found us too and are here whenever you need us again. Thanks for sharing your positive experience!

Rated 5 out of 5 stars

Felt too good to be true

Felt too good to be true. Have already recommended y'all to our friends and family. THANK YOU.

March 7, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hey Leigh,

What a compliment – thank you! We're overjoyed to hear that your experience felt almost too good to be true. It's the highest praise when our clients feel compelled to recommend us to their friends and family. 🌟

A big THANK YOU from our team for spreading the word and for your trust in us. If there’s anything more we can do for you or anyone you recommend to us, we’re all ears and ready to help.

Rated 5 out of 5 stars

Both doctors were very professional and…

Both doctors were very professional and sweet to my furry baby

February 27, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hey Valeria,

Thanks so much for your lovely feedback! We're thrilled to hear that our doctors were both professional and sweet with your furry baby. It’s our goal to make sure every pet feels loved and cared for during their visits. 😊

If there’s anything else we can do for you or your furry friend, don’t hesitate to reach out. We’re always here to help!

Rated 5 out of 5 stars

My cat was taken good care of and I…

My cat was taken good care of and I felt that Dr Morgan and her assistant did a great job handling my nervous fur baby.

February 27, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Hey Bridget, thanks a bunch for sharing your thoughts! We're super happy to know your cat was well taken care of and that Dr. Morgan and her assistant made your nervous fur baby feel at ease. They really do put their hearts into what they do. 😊

If there’s anything else you need or questions you have, just shout. We’re all ears and always here to help!

Rated 5 out of 5 stars

It was a very pleasant experience

It was a very pleasant experience! Dr. Kate and her assistant came in, our dog took right to her. She was very knowledgeable and helpful. She gave us alot of good information. She had wrote my son (the dog owner) a note and followed up with an email summary of our visit. I have not had a dog in over 20 years and this was so much better than having to chase the dog around, drag her to the car and dealing with my anxiety and hers in the waiting room. Thank you for your service!

February 26, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Thank you, Dawn, for sharing your very pleasant experience with Dr. Kate and her assistant in Baltimore. We're so glad to hear that your dog took right to them and that you found Dr. Kate to be knowledgeable and helpful.

Providing valuable information, personalized notes, and follow-up summaries are part of our commitment to ensuring pet parents are fully informed and comfortable with their pet's care.

We understand the challenges of traditional vet visits, especially after not having a dog for over 20 years, and we're thrilled to offer a service that eliminates the stress for both you and your pet.

Your feedback is greatly appreciated, and we're here to continue providing you with the high-quality, convenient care you deserve.

Rated 5 out of 5 stars

Great team!

Great team-- timely, quick and thorough. Made our lives so much easier!

February 26, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Thank you, Christina, for your kind words about our team in Baltimore. We're thrilled to hear that you found our service to be timely, quick, and thorough, making your lives much easier.

Our team is committed to providing efficient and comprehensive care that meets the needs of both pets and their owners, and we're glad we could deliver that for you.

Your satisfaction is our top priority, and we appreciate your recognition of our efforts. We look forward to continuing to serve you with the same level of dedication and quality care.

Rated 5 out of 5 stars

Quick response

I left a message about receiving a cooy of my bill…. Next thing I know, they had emailed it to me. Very quick service

February 15, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Thank you, Sherri, for sharing your experience with our quick service in Baltimore. We're pleased to hear that we were able to respond promptly to your request for a copy of your bill.

At BetterVet, we strive to ensure that all aspects of our service, from veterinary care to administrative tasks, are efficient and hassle-free for our clients. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high level of service you expect.

Rated 5 out of 5 stars

I really appreciated the compassion and…

I really appreciated the compassion and professionalism of the veterinary team that examined my beloved companion. The service was easy to schedule, medications administered, bloodwork taken, and it all was over before my cat could hold a grudge over it like she usually does at a vet clinic. My cat is 12 years old and has a carrier phobia from being rescued. This was an easier vet visit that we’re used to.

February 6, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Thank you, Liz, for taking the time to share your experience with our veterinary team in Baltimore. We're so glad to hear that the compassion and professionalism of our team made the visit smooth and stress-free for both you and your beloved cat.

Understanding the unique challenges that come with carrier phobia, especially for rescued pets, we strive to make our services as comfortable and quick as possible, minimizing any potential for stress or grudges.

It's wonderful to know that we could provide a positive experience for your 12-year-old companion. We look forward to continuing to offer the care and support you need right at your doorstep.

Rated 5 out of 5 stars

Hassel free Vet care.

U just don't know the hassel of getting two dogs to the Vet, standing in line to checkin, filling out forms all the while keeping your dog calm and away from other pefs. It's a headache.

February 8, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Thank you, Jenny, for highlighting the hassle-free experience you've had with our vet care in Baltimore.

We understand the challenges pet parents face when visiting traditional vet clinics, especially with multiple pets. Our goal at BetterVet is to eliminate those stresses by providing convenient, in-home care that keeps both you and your dogs comfortable and calm in your own environment.

We're glad to hear that we could make your veterinary experience more pleasant and look forward to continuing to offer you and your dogs the care and convenience you deserve.

Rated 5 out of 5 stars

Dr. Anna Kate Morgan is Outstanding

Dr. Anna Kate Morgan has been outstanding. She’s very informative. Very gentle and patient with my animals. And responds to all my questions via email.

February 6, 2024
Unprompted review
BetterVet - Baltimore logo

Reply from BetterVet - Baltimore

Thank you for sharing your experience with Dr. Anna Kate Morgan in Baltimore.

We're thrilled to hear that she has been outstanding in providing care for your animals. Her dedication to being informative, gentle, and patient, along with her responsiveness to your questions, reflects the high standards we strive for at BetterVet.

Your feedback is invaluable, and we're pleased to have Dr. Morgan as part of our team. We look forward to continuing to offer you and your pets the exceptional care and support you've come to expect.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look