BetterVet prescribed GenOne Spray for my cat. The pharmacy/veterinary prescription label was placed directly over the manufacturer’s labeling on the bottle. I later peeled off the prescription lab... See more
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DVM Scott Perry has provided well measured advising again and again. Our adopted field retriever has met with very favorable outcomes following careful oversight well informed with Dr Perry's co... See more
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Dr. Rensema and his assistant, Adire (sp?), were professional and relaxed throughout the yearly exam of, Solo, our 90 lb Belgian Malinois. Solo remembered Bryan, (Dr. Rensema) from past visits, and... See more
Dr. Tunison was attentive, understanding, and very caring. This was my first time using a mobile vet service. My little guy has a hard time with anxiety since he lost his eyesight last year. This serv... See more
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Company details
Written by the company
BetterVet operates on the principle that pet healthcare should be convenient, comprehensive, and compassionate. By offering mobile veterinary services, BetterVet eliminates the need for stressful trips to the veterinary clinic, making it easier for pets to receive the care they need in the comfort of their own home. Services offered by BetterVet typically include: Wellness Exams: Routine check-ups to assess the overall health of pets and to detect any potential health issues early. Vaccinations: Essential immunizations to protect pets from various diseases. Sick Visits: Consultations and treatments for pets experiencing illness or discomfort. Chronic Disease Management: Ongoing care for pets with chronic conditions such as diabetes, arthritis, or heart disease. End-of-Life Care: Compassionate euthanasia services in the privacy and comfort of the pet's home, allowing for a peaceful farewell. Diagnostic Services: Including blood work, urinalysis, and fecal tests, often with on-the-spot results due to mobile laboratory capabilities. Pharmacy and Prescription Services: Direct delivery of medications, making it convenient for pet owners to receive what their pets need promptly. Technology Integration BetterVet leverages technology to enhance its services and customer experience. This includes: Mobile App and Online Booking: An easy-to-use platform for scheduling appointments, accessing pet health records, and communicating with the veterinary team. Telehealth Services: Virtual consultations for pet owners seeking advice or follow-up care without the need for an in-person visit. Geographic Reach BetterVet started with a focus on serving specific areas but has been expanding its reach to cover more regions. The goal is to provide accessible mobile veterinary care to pet owners in various cities and towns, offering a convenient alternative to traditional veterinary clinics. The Team BetterVet's team consists of licensed veterinarians and veterinary technicians who are passionate about animal health and committed to providing the highest level of care. The mobile nature of the service allows these professionals to spend more quality time with each pet and owner, leading to personalized and thorough care. Mission and Philosophy BetterVet's mission is to make veterinary care more accessible, less stressful, and more convenient for pets and their owners. The company believes in treating every pet as if it were their own, with a focus on preventive care, education, and transparency. Customer Experience BetterVet places a strong emphasis on customer experience, aiming to make every interaction positive and stress-free. This includes flexible scheduling, transparent pricing, and compassionate service from every member of the team. Environmental and Social Responsibility While specific initiatives may vary, mobile veterinary services like BetterVet often contribute to reduced carbon footprints by decreasing the number of vehicles traveling to veterinary clinics. Additionally, they may engage in community outreach and education programs to promote pet health and welfare. For the most current information on BetterVet, including services offered, areas served, and booking procedures, it's best to visit their official website or contact them directly.
Contact info
60 Massachusetts Ave, 02115, Boston, United States
- (888) 788-1165
- support@bettervet.com
- bettervet.com
4.2
Great
226 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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My cat was taken good care of and I…
My cat was taken good care of and I felt that Dr Morgan and her assistant did a great job handling my nervous fur baby.
February 27, 2024
Unprompted review
Reply from BetterVet
Hey Bridget, thanks a bunch for sharing your thoughts! We're super happy to know your cat was well taken care of and that Dr. Morgan and her assistant made your nervous fur baby feel at ease. They really do put their hearts into what they do. 😊
If there’s anything else you need or questions you have, just shout. We’re all ears and always here to help!
It was a very pleasant experience
It was a very pleasant experience! Dr. Kate and her assistant came in, our dog took right to her. She was very knowledgeable and helpful. She gave us alot of good information. She had wrote my son (the dog owner) a note and followed up with an email summary of our visit. I have not had a dog in over 20 years and this was so much better than having to chase the dog around, drag her to the car and dealing with my anxiety and hers in the waiting room. Thank you for your service!
February 26, 2024
Unprompted review
Reply from BetterVet
Thank you, Dawn, for sharing your very pleasant experience with Dr. Kate and her assistant in Baltimore. We're so glad to hear that your dog took right to them and that you found Dr. Kate to be knowledgeable and helpful.
Providing valuable information, personalized notes, and follow-up summaries are part of our commitment to ensuring pet parents are fully informed and comfortable with their pet's care.
We understand the challenges of traditional vet visits, especially after not having a dog for over 20 years, and we're thrilled to offer a service that eliminates the stress for both you and your pet.
Your feedback is greatly appreciated, and we're here to continue providing you with the high-quality, convenient care you deserve.
Great team!
Great team-- timely, quick and thorough. Made our lives so much easier!
February 26, 2024
Unprompted review
Reply from BetterVet
Thank you, Christina, for your kind words about our team in Baltimore. We're thrilled to hear that you found our service to be timely, quick, and thorough, making your lives much easier.
Our team is committed to providing efficient and comprehensive care that meets the needs of both pets and their owners, and we're glad we could deliver that for you.
Your satisfaction is our top priority, and we appreciate your recognition of our efforts. We look forward to continuing to serve you with the same level of dedication and quality care.
They were so friendly and kind and…
They were so friendly and kind and great with Sophie! Had a perfect easy experience :)
February 24, 2024
Unprompted review
Reply from BetterVet
Thank you, Amanda, for sharing your positive experience with our team in Philadelphia.
We're delighted to hear that you found our staff friendly, kind, and great with Sophie, leading to a perfect and easy experience. Our goal is to make veterinary care as comfortable and stress-free as possible for both pets and their owners, and it sounds like we were able to achieve that for you and Sophie.
Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high-quality care and service you deserve.
The two ladies were very nice and…
The two ladies were very nice and arrived early. But the exam took like 2 mins. Not worth the money.
February 24, 2024
Unprompted review
Reply from BetterVet
Thank you, Magdalena, for taking the time to share your feedback about your recent experience with our team in Boston.
We're glad to hear that you found our staff to be nice and punctual, but we're sorry to learn that the exam did not meet your expectations in terms of depth and value.
We aim to provide thorough, comprehensive care that justifies the trust and investment our clients place in us. Your feedback is invaluable as it helps us identify areas where we can improve.
Wonderful alternative to going to the vet!
Our experience with BetterVet was wonderful. Our 8 year old dog is special needs and going to the vet has always been very stressful for both me and Tucker. Having the option of BetterVet coming to me is such a relief. Dr. Kristyn Kuppek spent a considerable amount of time with us and our appt was un-rushed and so easy. Side note - the personal website portal is so easy to navigate and has all the info and description of our visit, as well as future needs and reminders.
February 1, 2024
Unprompted review
Reply from BetterVet
Thank you, Ericka, for sharing your wonderful experience with BetterVet and Dr. Kristyn Kuppek in Orange County.
We're so pleased to hear that our service provided a stress-free alternative for you and Tucker, especially considering his special needs.
Our goal is to make veterinary care as comfortable and convenient as possible for both pets and their parents, and it sounds like we were able to achieve that for you.
We're also glad to know that you found our My Pet Center easy to navigate and helpful in managing Tucker's healthcare needs. Your feedback is greatly appreciated, and we look forward to continuing to serve you and Tucker with the same level of care and attention in the future.
I was able to get a next day…
I was able to get a next day appointment and they were punctual, super sweet and super knowledgeable!
February 24, 2024
Unprompted review
Reply from BetterVet
Thank you, Ronda, for sharing your positive experience with our team in Boston. We're thrilled to hear that we were able to accommodate a next-day appointment for you and that our team's punctuality, sweetness, and knowledge made for a great visit.
Ensuring timely and compassionate care for your pets is a priority for us, and we're glad we could meet your needs effectively. We appreciate your feedback and look forward to continuing to provide you with the high-quality service you deserve.
Very professional service
Very professional very compassionate can't go wrong using these guys to see your pets for healthcare
February 22, 2024
Unprompted review
Reply from BetterVet
Thank you, Frederick, for your kind words about our service in Orange County. We're delighted to hear that you found our team to be both professional and compassionate.
Providing top-notch healthcare for your pets in a manner that you can trust and rely on is our utmost priority. Your endorsement means a great deal to us, and we're grateful for the opportunity to care for your pets.
We look forward to continuing to offer you the professional and compassionate service you've come to expect from us.
Number one choice for Veterinary care.
Such an amazing vet experience for me and my cat! The team was so friendly, knowledgeable, and thorough. Highly recommended this mobile service.
February 22, 2024
Unprompted review
Reply from BetterVet
Thank you, Lindsey, for sharing your amazing experience with our team in Eugene. We're thrilled to hear that we are your number one choice for veterinary care and that both you and your cat had a positive visit.
Our goal is to provide friendly, knowledgeable, and thorough care right at your doorstep, making veterinary visits convenient and stress-free for both pets and their parents.
Your recommendation means a lot to us, and we're grateful for the trust you've placed in our mobile service. We look forward to continuing to serve you and your cat with the high standard of care you've come to expect.
Outstanding Care on a Tough Day
The vet and her assistant were superb. I had to euthanize my dog and they came on time, were capable, warm, compassionate and patient. The vet explained the procedure and both people were gentle with my dog and me. They didn't rush anything and gave me the time I needed.
If I could, I'd give them six stars.
February 22, 2024
Unprompted review
Reply from BetterVet
Louis, we cannot express enough how deeply sorry we are for the loss of your beloved dog. It's one of the hardest decisions a pet parent must face, and we're truly honored that you trusted us to provide care and support during such a profoundly difficult time.
Hearing that our vet and assistant were able to bring some comfort to you and your dog with their warmth, compassion, and patience means a great deal to us.
We understand that no amount of words can take away the pain of your loss, but please know our hearts are with you. We're grateful for the opportunity to have been there for you and your dog, ensuring the process was handled with the utmost respect and gentleness.
Happy to have you assisting me!
Quick response.
Informational
And personable!
February 22, 2024
Unprompted review
Reply from BetterVet
Thank you, Gay, for your kind words and positive feedback about your experience with us in Eugene. We're delighted to hear that you found our response quick, our information helpful, and our service personable.
Our team strives to provide a supportive and engaging experience for every pet parent we assist, ensuring you have all the information you need and feel genuinely cared for. Your satisfaction is our top priority, and we're happy to have been able to assist you.
We look forward to continuing to serve you with the same level of responsiveness, information, and personal touch.
Older Cat Lady
Last month, Dr Gadberry and Lexi came to my home for shots and check ups on my three kitties. In particular, my older cat had been sneezing and Dr Gadberry gave me a recommendation to build his immune system and fight the upper respiratory issues. About a month later, my kitty had not gotten better and I was worried that he had a real infection. I sent an email late at night and the next day Dr Navatta responded with a recommendation for medication. Not only did I receive a prompt reply, which felt reassuring but Lexi dropped off the medication at my home within an hour. That is outstanding service and true compassion for my pets. Every vet and tech that I have met puts me at ease along with my cats. I no longer dread the vet appointments and know my kitties are well cared for.
February 20, 2024
Unprompted review
Reply from BetterVet
Thank you, Mary, for sharing your experience with Dr. Gadberry, Lexi, Dr. Navatta, and the rest of our team in Chicago. We're touched to hear about the outstanding service and true compassion shown towards your kitties, especially in addressing the health concerns of your older cat.
Our team is committed to providing prompt, caring, and effective veterinary care right to your doorstep, ensuring both pet parents and their furry family members feel supported and at ease.
It's wonderful to know that our efforts have made a positive difference in your experience with vet appointments, transforming them into moments you no longer dread but know will be filled with care and attention.
We're here for you and your kitties, ready to continue offering the highest level of service and compassion.
Vets were great but policies and paperwork were not
The two Vets who came to the house were wonderful. However, I needed to reschedule my first visit (so my son could be present) booked for Wednesday the 21st which I had just booked on Monday the 19th, but when I called on Tuesday the 20th to try to reschedule I was informed I would be charged $75 fee since this was not rescheduled more than 48 hours prior to the visit. Since this was my very first visit I had JUST booked the day before and I tried to reschedule (not cancel) within 24 hours of the appointment, I wasn't thrilled with that policy. Also, there were a lot of problems getting my address and phone number straightened out on my account records. Additionally, I sent all of my dog's records to the email requested on Monday the 19th but the Vet had not received them by the time she came to my house on the 21st.
February 21, 2024
Unprompted review
Reply from BetterVet
Thank you, Karen, for taking the time to provide feedback on your experience with BetterVet in Orange County. We're glad to hear that the vets who visited your home were wonderful and provided great care.
However, we apologize for the inconvenience and frustration you experienced with our rescheduling policy, the administrative errors regarding your contact information, and the delay in transferring your dog's records to the vet.
We strive to make our policies clear and fair, especially for situations like rescheduling, and we regret any confusion or dissatisfaction this caused.
We also understand how important it is for all your information to be accurate and for the vets to have all necessary records ahead of time to provide the best care possible.
Your feedback is invaluable to us as we continuously work to improve our services and customer experience. We will take your comments into consideration to review and potentially adjust our policies and procedures to prevent similar issues in the future.
We appreciate your patience and would like to make things right. Please reach out to us directly at (888) 788-1165 so we can address your concerns more thoroughly and ensure a better experience moving forward.
I am ditching my current pet insurance…
I am ditching my current pet insurance and signing up both my cats with Better Vet. Dr Posey and tech Jenna were so incredible I can’t say enough. My cat is very shy with strangers and they were so calm and gentle they were able to take great care of her. No more terrifying trips to the vet and trying to get them into a carrier. I recommend Better Vet to everyone. Awesome. They are angels. They even calmed me down since I was so worried about my cat. Had bloodwork results back the next day. I’m all in with Better Vet.
February 20, 2024
Unprompted review
Reply from BetterVet
Thank you, Kathleen, for sharing your wonderful experience with Dr. Posey, tech Jenna, and BetterVet in Portland.
We're thrilled to hear about the positive impact our team had on both you and your shy cat, making the veterinary care process calm, gentle, and stress-free. It's great to know that the quick turnaround on bloodwork results and the overall experience have led you to choose BetterVet for your cats' care needs.
We're committed to providing compassionate, convenient care that eases the worries of pet parents and makes veterinary visits a positive experience for pets. Your recommendation and trust in us mean the world, and we're excited to have you and your cats as part of the Better Vet family.
Welcome aboard, and we look forward to continuing to provide you and your pets with the same level of care and dedication.
Another Great Experience
We were able to be seen quickly. The staff was very accommodating. They were friendly, professional, and effective. Thank you so much!
February 19, 2024
Unprompted review
Reply from BetterVet
Thank you, Angela, for taking the time to share another great experience with our team in Eugene. We're pleased to hear that we were able to see you quickly and that you found our staff accommodating, friendly, professional, and effective.
Providing timely, compassionate, and efficient care is what we strive for at BetterVet. Your appreciation means a lot to us, and we're grateful for the opportunity to serve you.
Thank you for choosing us, and we look forward to continuing to provide you with the high-quality care you deserve.
Highly Recommend!
my 3 month old puppy absolutely loved the cheese mat while gettinghis shot and didnt even know what was happening. Both Dr. Bryan & Assistant were informative, professional, efficient, lots of recommendations, shared scientific articles on my specific breed, listened to my questions and concerns and answered them wonderfully. It was a nice day outside so i took my pup to them instead of them coming inside but had they came inside, i had a table with a yoga mat ontop for grip, ready for my pup to be examined. Worth every penny! I felt the mobile/in-home visit vet cost was just as much as going into a vets office.
February 15, 2024
Unprompted review
Reply from BetterVet
Thank you, Alexis, for your enthusiastic recommendation and for sharing your positive experience with Dr. Bryan and his assistant in Eugene.
We're thrilled to hear that your 3-month-old puppy had a comfortable experience getting his shot, thanks to the cheese mat and the care provided by our team.
It's wonderful to know that you found the visit informative, professional, and efficient, with all your questions and concerns addressed thoroughly.
We appreciate your preparation for the visit and are glad to hear that you found the mobile/in-home vet service to be valuable and cost-effective.
Our goal is to make veterinary care as accessible, stress-free, and informative as possible, and it sounds like we were able to achieve that for you and your puppy. We look forward to continuing to support you and your pup's health and well-being in the future.
Love and kindness
The love and kindness that was shown to Jackson. Took gentle care with him especially since he is 15.8 yrs old.
February 6, 2024
Unprompted review
Reply from BetterVet
Thank you, Kathi, for sharing your appreciation for the love and kindness shown to Jackson by our team in Philadelphia. We understand how important gentle care is, especially for senior pets like Jackson.
Our team is committed to providing compassionate and attentive care to ensure the comfort and well-being of every pet we have the privilege to serve. Your feedback warms our hearts, and we're grateful for the opportunity to care for Jackson with the tenderness he deserves.
Comfortable and competent
Plenty of time to discuss concerns and friendly patient staff
February 16, 2024
Unprompted review
Reply from BetterVet
Thank you, Christine, for your feedback on your experience with our team in Boston. We're glad to hear that you found the visit comfortable and our staff competent, with plenty of time to discuss your concerns in a friendly and patient manner.
Providing ample time for each appointment to ensure all questions are answered and concerns addressed is important to us. We appreciate your recognition of our staff's efforts, and we look forward to continuing to offer you and your pets the high-quality care and attention you deserve.
Dr Bryan provides wonderful service for…
Dr Bryan provides wonderful service for our older cats. It is a great experience for all as he he and his assistant are very knowledgeable. We really like not having to put our older cats into carriers and transport them. We will continue to use better vet when our new puppy comes along.
February 15, 2024
Unprompted review
Reply from BetterVet
Thank you, Barry, for sharing your positive experience with Dr. Bryan and his assistant in Eugene.
We're so pleased to hear about the wonderful service they provided for your older cats, making the experience great for everyone involved.
Understanding the challenges of transporting older pets, we're glad our in-home service could offer a stress-free alternative for you and your cats.
We're excited to hear you'll be continuing with BetterVet for your new puppy's care and look forward to supporting your growing pet family with the same knowledgeable and compassionate service.
The doctor & assistant were great!!
February 15, 2024
Unprompted review
Reply from BetterVet
Thank you, Jeanne, for taking the time to share your positive experience with our doctor and assistant in Philadelphia! We're so glad to hear that you were happy with the care provided. At BetterVet, we strive to ensure every visit is a great one for both pets and their parents. Your feedback is incredibly valuable to us, and we look forward to continuing to provide you with excellent service.
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