Betterwild Reviews 116

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the quality of the products, noting significant improvements in their dogs' allergy symptoms, such as reduced scratching, clearer skin, and increased energy. People appreciate that the products are effective and often help their pets get off prescription medications. However, some people were dissatisfied with the product, stating it did not work for their pets or even caused severe allergic reactions. There were also concerns regarding the subscription service, with some customers reporting issues with recurring orders and difficulties with cancellations. Additionally, a few customers found the customer service to be unhelpful or slow in resolving their issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the product, reporting... See more

Quality

People report positive experiences with quality. Many customers found the products effective, noting... See more

Subscription

Consumers find subscription management to be ambiguous. While some reviewers report an easy subscription... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers found the ordering process easy and quick,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent,... See more

Based on these reviews

Rated 4 out of 5 stars

I have two chihuahua mix dogs, ages 6 and 8. The older one licks her front paws much more than the younger one. Better Wild does help the younger dog, virtually stopping altogether. However, it doesn'... See more

Rated 4 out of 5 stars

Allergy chews are great! Itchy dog is much better. Shipment of monthly subscription is not exactly reliable. Shipments were arriving after we ran out of chews, so we bought 2 extra cans. Before I knew... See more

Rated 4 out of 5 stars

Your product has been so helpful to control my dog ( Rudy) s itchy butt.😁 And I appreciate it. The only inconvenience is I now have a stockpile of 3 month supply and it keeps coming. I don’t underst... See more

Rated 5 out of 5 stars

I have had a monthly subscription with Betterwild Allergy Relief Chews for quite sometime. It helps with seasonal allergys as well as immune and gut health. These are science backed ingredients create... See more


Company details

Written by the company

BetterWild’s functional pet products are scientifically formulated by top veterinarians, nutritionists and researchers to stop your dog’s most common health issues at their source. BetterWild takes cutting-edge veterinary science and combines it with the most effective natural ingredients to help relieve your dog of their allergies, digestive issues and joint troubles. Our goal is to help your dog live the happiest, healthiest, longest life possible.


Contact info

3.9

Great

TrustScore 4 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Shipping, etc.

Shipping, ordering and contacting customer service is easy and quick.
The allergy chews have really helped my boy. He doesn't seem to scratch as much and his skin isn't as pink as it would have been without them. Even the groomer noticed a change in his skin after starting the chews.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

My three dogs love their Better Wild…

My three dogs love their Better Wild probiotics! They each have different skin allergy issues and it only took a couple weeks to get them under control with their daily supplement. They are happy with healthy skin and beautiful shiny coats. Its a relief to avoid prescription allergy medications.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Execution When It Matters

My dog had a severe allergic reaction within a week of using this product, so I stopped immediately and rushed her to the vet. My focus was on my dog's health, so I was late to cancel my next order.
I reached out within minutes of a subscription renewal to cancel the order, but was told it had already been processed. Based on the shipping timeline, processing and shipment occurred significantly later, which made the refusal to cancel feel unreasonable.
The lack of flexibility here was disappointing, especially given the situation and the pain we went through. I would encourage the company to offer more flexibility in situations like this, especially when customers act quickly and in good faith. Requiring customers to absorb the cost and effort of a return in this situation does not feel reasonable.

April 4, 2026
Unprompted review
Betterwild logo

Reply from Betterwild

Hi Chelsea. We're reaching out for more info so that we can learn from this and make it right.

Rated 1 out of 5 stars

This product almost cost my dog her…

This product almost cost my dog her life. It damaged her liver and cost me a lot of money in vet bills. I would not recommend to anyone as it's ingredients are not pure as they advertise.

EDIT: The company did not reach out to me, but they did refund my order. This doesn’t make my dog better, but it makes me smarter about what I give them. Not done with this though I will be taking further action to protect other dogs.

March 30, 2026
Unprompted review
Betterwild logo

Reply from Betterwild

We're so sorry to hear your dog isn't doing well. The health and safety of every dog is something we take very seriously. We've reached out for more information so that we can learn more about what happened and how we can help.

We've attempted to contact you using the email address you provided, but have not heard back. If you wish to contact us further, please do so at info@betterwild.com.

Rated 4 out of 5 stars

Great product. Slow shipping.

The order process is smooth. The product works great. The shipping has started taking longer. I used to get the product within a couple of days now it takes a week. The shipping is the only complaint I have.

March 7, 2026
Unprompted review
Betterwild logo

Reply from Betterwild

Thanks for taking the time to share your experience, Carrie. We're looking into this - our goal is to ship these out as quickly as we can!

Rated 5 out of 5 stars

Customer service has been excellent…

Customer service has been excellent with response to inquiries handled professionally, friendly and very timely. Packaging and appearance of product is very good and the results we have experienced with our dog have been phenomenal. It is our belief you can buy from Better Wild trusting to have a good experience all around.

March 25, 2026
Unprompted review
Betterwild logo

Reply from Betterwild

Thank you! :)

Rated 4 out of 5 stars

Did not get 40 percent discount per…

Did not get 40 percent discount per Sara Gonzales promo

March 27, 2026
Unprompted review
Betterwild logo

Reply from Betterwild

Hi Mark, sorry to hear you had issues with the promo. We're reaching out for more info so we can help. Thanks for taking the time to share your feedback!

Rated 5 out of 5 stars

My dog was constantly licking her paws…

My dog was constantly licking her paws and rolling on her back on the carpet. After taking Better Wild she stopped doing both of these. The automatic delivery every month makes it so easy. And by the way, she comes running when she hears me open the chews and gobbles it up quickly!!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Woot woot for BetterWild

I wish I knew about these products before, we have spent so much money buying Apoquel.
And when I heard that BetterWild was a more natural way of treating allergies we gave it a try and it really works plus is a healthy choice for our dog.
Thank you guys!!

January 1, 2026
Unprompted review
Betterwild logo

Reply from Betterwild

Woot woot for you, Fina! So glad your dog is feeling good!

Rated 5 out of 5 stars

mixup with my address …

There was a mixup with my address and shipments were not received. As the problem was dug into, Betterwild found more then one subscription under my name. They came forward with answers to the problems. They went way beyond usual customer service. Their product is worth it and needed by my fur baby. Thank-you

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

My 13 year old Toby (Jack Russell mix)

My 13 year old Toby (Jack Russell mix) constantly chewed on his feet. Bitter apple liquid almost became a daily treat.
But within 2 days of Better Wild a significant change occurred. He loves the bone shaped treat and most importantly he has completely stopped chewing. Definitely recommend this product!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

My Allergic Beagle

About six years ago, I adopted a six year old beagle who had always suffered from allergies. She was on Apoquel and I wanted to stop that medication so I began trying many combinations of natural supplements and cytopoint shots. About five years later she was somewhat improved but still had crusty, itchy skin on her back and occasional ear infections. I heard about Better Wild and decided to try it. I started giving one treat a day last February, before the start of allergy season. I am thrilled to report that she had no problems whatever with her skin or any other symptoms all of last Spring, summer and fall. I plan to continue giving her Better Wild for the rest of her life. We’re all much happier.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

My Havanese

My Havanese, Beau, has some allergies and I have tried other allergy relief products. Better Wild has been a Godsend! It has helped his allergies so much!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Don't Buy Their Website sucks.

Don't buy from here I ordered from them to try it out and I didn't even get my first order in the mail and its been months. So I tried to cancel my subscription but there website is so poorly designed I couldn't cancel my sub due to some stupid error I was getting with it. They charged me again and now I have a second shipment in the mail that I can't seem to return or cancel because no one seems to actually respond when you send them emails.

Edit to Review:

After having to post a review to get a response from the company they have refunded my first order but still haven't given me a refund for my canceled sub and second order. I can give them credit for giving me a refund for at least one of my orders I still can't give them a positive review for the lack of comunication. I sent in a refund request and all I get in response to that email was a survey on how we did response.
To further explain my issue with there website I clicked on the link inside in the email sent to me after another order was processed then it said "no active subscription" on the proceeding website. Trying to navigate to where my subscription is very unclear. I never actually got to sample their product but their website needs a complete overhaul. To make things easier for purchase and shipping with DHL is not good either please reconsider other shipping methods this isn't the first time I've had issues with DHL.

March 4, 2026
Unprompted review
Betterwild logo

Reply from Betterwild

Hi Dustin, sorry to hear about the issues with your subscription. We've requested more info so we can help. Thank you!

Rated 1 out of 5 stars

I’ve been trying to contact this…

I’ve been trying to contact this company since October 2025. My wife ordered this product. She passed away suddenly on September 12, 2025. Since that time I have called the number (855-512-9453) at least 30 times. There is never an answer. These charges are on my wife’s credit card account. I am ready to stop payment at my bank if no one contacts me.
Update: I’m happy to say that the company responded within their 48 hour response pledge. They asked for additional info so they could make things right.i am truly impressed by their efforts. Hope they follow thru, but they have definitely changed my opinion of their company. Thank you for your kind efforts. God Bless!

September 29, 2025
Unprompted review
Betterwild logo

Reply from Betterwild

Hi Michael, we are very sorry to hear about your wife's passing. We've reached out to you for more information so that we can make this right. Thank you for taking the time to leave us feedback.

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