BetVictor Betting & Casino Reviews 5,190

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 705 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being efficient, friendly, and professional, often highlighting specific individuals for their excellent service and problem-solving skills. Many people also appreciate the fast payouts and the overall quality of the service provided. However, some people were dissatisfied with the website, finding it unreliable and experiencing issues with game outcomes. There were also concerns regarding payment, with some customers reporting delays in withdrawals and difficulties with the payout process. The customer service experience was mixed, with some finding it exceptional while others reported unhelpful interactions and inconsistent information.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being fast, friendly,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Website

Reviewers highlight negative aspects of the website. Many customers express strong dissatisfaction,... See more

Payment

People report negative experiences with payment. Many customers express frustration with delayed or blocked... See more

Service

Users describe ambiguous interactions with service. Some customers praise the customer service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had no issues withdrawing from this site, often within minutes. I also like how you can limit deposits and losses with different time frame options. Quick, responsible. The only true negative is... See more

Company replied

Rated 4 out of 5 stars

Dear Readers/Players 👋, Dear BetVictor’s Management 👋 , For identification and security purposes, my player’s account is #11446513. Positive : -Instant deposits and withdr... See more

Company replied

Rated 5 out of 5 stars

I gotta say Betvictor is the best online casino experience I have had and I say that as I been messing around with other online casinos for a few years now. Between the fact they have all my favor... See more

Company replied


Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Established in 1946, BetVictor is one of the world’s largest independent bookmakers which now operates exclusively online. Pick your perfect welcome offer, create and customise your own bets, play 800+ casino games and enjoy frequent offers and bonuses. For those who are ready to embrace the unpredictable, BetVictor is Your Best Bet. Let us know how we’re doing.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

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Rated 1 out of 5 stars

Terrible (real review not paid bots)

Terrible (real review not paid bots). If there was a gambling app for Grandparenrlts this is it slow crap non existent promos made for the dregs of society. Not once did I ever feel I was in a position of being im the green. They take take take take take. Putting bets on is like trying to decipher the davinci code. Don't bother with these unless you trully have money to burn.

October 7, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate your feedback and regret that your experience did not meet expectations. We'll review your points about the app's speed, promotions, and betting process. We're committed to making improvements.

Rated 1 out of 5 stars

Giving this site another try will be…

Giving this site another try will be back to update my review

played and absolutely nothing exactly like the other reviews no wins what so ever

December 15, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you giving us another chance and sharing your experience. We'll look into the concerns you've raised regarding the gameplay. Thanks for your feedback.

Rated 1 out of 5 stars

Why is the customer service so dire

Why is the customer service so dire?
Borderline rude in my experience so far.

December 9, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We regret that our service was not satisfactory. We'll investigate to improve our customer interactions. Thank you for your feedback.

Rated 1 out of 5 stars

Will not let me withdraw my money- Literally gob smacked by their flagrant…

Literally gob smacked by their flagrant disregard to their gambling commission licence.
Over a week to verify an account whilst they illegally deny you access to your own money. as stated in the terms of their license under section 17.1.1. Would be a breach.
Proceeded to deny my right for a data subject access request. I'll be reporting this to the information commission as well.
Denied to provide me the details for the safer gambling helpline and instead gave me this random mobile number - who is in my belief just one of their mates ?
And their claim to acknowledge complaints within 24 hours and to respond within 7 days is just a lie and no efforts whatsoever had been made to engage. These crooks made all of these breaches, and still they will play dumb when you pick them up on their lies and obfuscation and purely give you the run around. Again, evidence will be plasterd for all to see their behaviour.
I will attach the entire chat transcript here over a weeks worth of their lies, if possible as well as on forums and their x and facebook as proof of their criminal conduct. Decide for yourself if this all sounds legit or a con. My opinion is to avoid these parasites like the plague. Literally will break every rule just to deny your right to your money and if you kick up a fuss on how crooked they're being.
A repeat of precisely what they got fined 2 million for in 2022 they never stopped. How they are allowed to keep their license is beyond me. Just thief's and liars there and not the sort to trust with your money evidently.

*Update* notice how this wasn't responded to by them .. they won't allow me to withdraw my funds over £525.
I reported to Ibas as reached deadlock, had to inform the adjudicator they wouldn't provide deadlock letter reference and still remain without my funds for the 2nd week going onto 3rd*

December 5, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We take regulatory compliance and customer experience very seriously. If you wish, please email us on help@betvictor.com in order to review this further.

Rated 2 out of 5 stars

Good sports betting but casino games…

Good sports betting but casino games are a con played new game got a bonus and it payed £2.15 p. Then took nearly all of my cash

December 6, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Sarah. We appreciate your feedback regarding your gaming experience. We'll review your concerns about the bonus payout and funds. Please feel free to email us via help@betvictor.com

Rated 1 out of 5 stars

Support is terrible, promotions don't work

Had an alright time on the site until I referred a friend using their referral program. The program says that you and the person you refer will both receive $40 in casino credit. We completed the requirements and the bonus stated that it was completed and that we were both issued our funds. Neither of us received the casino credits so contacted their support team who told us "it says you received it, case closed".
If they can't be trusted with this, I'm not trusting them with much else.
Had support close my account and remove my data following this incident.

December 5, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Josh. We regret that the referral program experience was not satisfactory. It is concerning that the promised credit was not received and that support was unhelpful. We appreciate you bringing this to our attention, and we'll investigate the situation to improve our processes. Please feel free to email us via help@betvictor.com

Rated 1 out of 5 stars

Simply disgusting!!! Games are rigged - impossible to win. £2 pounds lay 12 pounds bonus..

Simply disgusting!!!
Games are rigged - impossible to win. £2 pounds lay 12 pounds bonus..
They will say that is random but us pure scam!!

December 5, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi. We appreciate your feedback and are sorry you feel this way. We aim for fairness. Please be advised that all of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.



Every 3 months, the leading independent and internationally approved testing agency eCOGRA conduct an audit of all bets placed on our RNG games to determine the Return To Player % (RTP).

Rated 1 out of 5 stars

I’ve been playing at this casino for…

I’ve been playing at this casino for three months, and I must say my patience has been tested in a truly remarkable way. Instead of the entertainment I expected, I was met with a series of endless losses that are difficult to dismiss as mere coincidence. At some point, one begins to wonder whether the word “fairness” even exists in this casino’s vocabulary.

The rare, symbolic wins that did appear were so minimal and infrequent that it was hard to take them seriously — more like a polite smile with nothing genuine behind it. Frankly, it’s disappointing that a casino can manage to take not only your money, but also your desire to continue playing.

I expected professionalism, fair treatment, and at least a hint of satisfaction. Instead, I’m left with a sense of letdown, accompanied by the feeling that players here are treated more like numbers than individuals deserving respect.

I sincerely hope the casino reconsiders its approach and provides players with truly fair chances. Otherwise, it will be very difficult for me to recommend it to anyone — no matter how elegant its presentation may be.

December 4, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We take onboard all feedback from our players and are sorry to hear you are disappointed with the site.

Rated 1 out of 5 stars

Worst Online Casino Experience I’ve Ever Had – Avoid BetVictor at All Costs

I’ve been gambling online for years and have never experienced anything as awful as BetVictor. Over the past few months, I’ve lost over £1000 on their slot games and didn’t receive a single bonus feature not one. Across multiple games, multiple sessions, and hundreds of spins, the slots never paid anything even close to normal gameplay.

I understand that gambling involves losing, but the experience on BetVictor has felt completely abnormal. The RTP and variance on their slots feel nothing like any other casino I’ve used. It’s been endless dead spins, zero features, and absolutely no entertainment value for the money spent.

What makes it worse is the feeling that the platform just doesn’t care about player fairness or customer experience. There’s no transparency, no reassurance, no explanation just a constant drain on your balance with nothing in return.

I’m posting this to warn others: my experience with BetVictor has been the worst I’ve ever had with an online casino. If you’re considering playing here, please think twice. There are countless alternatives that actually provide fair gameplay, normal bonuses, and basic respect for their customers.

This has left a seriously bad taste in my mouth, and I won’t be using BetVictor again.

December 3, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hello. We appreciate you sharing your experience. We're sorry to hear that your gameplay didn't meet your expectations and that you feel our platform lacks transparency. We take your concerns about game fairness seriously. Please feel free to review the following link:

https://helpcentre.betvictor.com/en/articles/199022-game-fairness

Rated 4 out of 5 stars

Very good site

Very good site! Used one of their promos and deposited £10, received £20 bonus credit and won £250. Only thing that is abit disappointing is the fact that you can only win a max of £250. I won over £1000 through the bonus but as soon as I met wagering requirements it took all the money and left me £250. Can hardly complain though, it’s free money.

November 27, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Kaydien. We appreciate your feedback. We're glad you enjoyed the promotion and your winnings. We acknowledge your disappointment regarding the maximum win limit. We'll consider your comments as we review our bonus terms. Thanks again for sharing your experience.

Rated 1 out of 5 stars

I like BetVictor

I like BetVictor, but what really annoys me is, when you place a bet, and the price changes, why don’t you offer the punter the choice of taking a worse price, instead of just giving them it. Fair enough if the price is better, but if it’s worse, then the punter should be given the choice if they want to take it, or not :(

November 26, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Patrick. Thank you for your feedback. We acknowledge your frustration regarding price changes when placing bets. You're welcome to e-mail us if you wish, to discuss this further please e-mail help@betvictor.com

Rated 1 out of 5 stars

Terrible casino scam

Terrible casino! Worst of the worst legit lost my life saving not one win this should be banned putting in a complaint to the gambling commission DO NOT PLAY HERE SCAM!

November 23, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hello Ellis. We regret that your experience did not meet expectations. We appreciate your feedback and will share it with the relevant teams for review.

Rated 1 out of 5 stars

Another site just for deposits

Another site just for deposits. I played 4 different Megaways games with good RTP and honestly, nothing, absolutely nothing.As always, it's random fault. Deposit 70 pounds and play monopoly megaways and take me all the money and we go to free spins and give 3, 4, 5 pounds!!!! Madame Destiny megaways it's a shame rigth now, bonanza megaways play and play and ZERO. Christmas is coming !!!!

November 18, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you taking the time to share your experience. We are sorry to hear that you did not have a positive experience on our site. Kindly note that all of our games are monitored regularly and use a random number generator; as such, they can not be influenced in any way.

Rated 5 out of 5 stars

Fun fast n easy

Fun fast n easy

November 11, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Eduardo. We're glad you had a great experience; we appreciate your feedback and time. Have a great weekend!

Rated 4 out of 5 stars

Decent odds on most sports and fastest…

Decent odds on most sports and fastest withdrawals out there also lay to decent stakes

November 13, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Donald. We appreciate your feedback and are happy to hear you find our odds and withdrawals satisfactory. Thank you for your review!

Rated 1 out of 5 stars

Bet Victor terrible

First off I’ll say the only good thing about this casino Is they pay out fast when you do make a withdrawal . However , once you make that withdrawal do not expect to win on their casino again for a very long time because they make it next to impossible to even win one single bet after you’ve made a successful withdrawal. And another huge problem I have with this casino is if you have ever used a self exclude or take a time out option, they refuse to let you join the VIP. And it’s a big problem because I spent a lot of money on these sites and I am being neglected for any bonuses that I would’ve got based on the amount of money I spend only because I chose to take a break. I think it’s disgusting how they treat their so-called better players and high spending players like this. Just because I chose to take a break doesn’t mean that I shouldn’t receive all the perks and bonuses that other people receive even though I probably spend more money than they do. Then I try and ask them about this and getting a reply out of them is basically impossible. I know lots of people in the gaming industry and they say this is basically unheard of and that is very common unfair that they don’t reward players that have chosen to take a time out and they shouldn’t offer the time out if they’re going to punish people for using it. It’s supposed to be a healthy tool to let people take a break from gambling if they feel like they need it or if they just want to take a little cool off period Well, betVictor doesn’t like it when people take that cooling off. They punish you if you ever do it because they look at it like they’re essentially losing money during your cooling off time They treat their customers like absolute shit here And remember i have to say again , if you win, don’t play there again and don’t expect to get any special treatment or any worthwhile bonuses on this website . I have spent tens of thousands of dollars here without ever receiving a single bonus . If I received the weekly cashback like everyone else I would’ve received thousands and thousands of dollars in bonuses, but they choose not to give them to me and buy ban from VIP even though I spend a ton of money only because I optioned to take a 30 day break. Let’s not forget the horrible customer service as well that they hardly provide as well Beware and stay clear from Bet Victor

November 8, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hello Andrew. We appreciate your feedback and regret that your experience has not met your expectations. We acknowledge your concerns regarding your gameplay post-withdrawal, VIP status in relation to using the self-exclusion options, and customer service experiences. We'll review these points internally to see where improvements can be made. Please be advised that you may best reach us via e-mail, at help@betvictor.com

Rated 1 out of 5 stars

all your promises are false

November 7, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We regret that we did not meet your expectations. Please do contact us via chat or email to be able to review your query further.

Rated 1 out of 5 stars

I like playing casino slots and most I…

I like playing casino slots and most I deposit is 10euros at a time but I looked at my activity and realized I had deposited 100euros in short space of time with absolutely no win..nothing.Not a fair site I would imagine.Tried to cancel my account but can't seem to?? Very unhappy with this site.

November 4, 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We are sorry to hear this. All of our games, except for Live Casino table games, utilise a Random Number Generator, 'RNG,' which randomises the outcome of each hand/spin through the use of complex mathematical algorithms. The RNGs are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.

In order to assist with your account closure, please contact us via messaging service or to help@betvictor.com

Rated 5 out of 5 stars

Never complete these reviews but I will…

Never complete these reviews but I will always go out the way when I feel exceptional customer service has been given. Frantisek was very helpful and resolved my issue promptly and efficiently took the time to look into the problem and resolve it we need more advisors like this. A+++

November 3, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you taking the time to share your positive experience. We are so glad to hear that the support you received was helpful and efficient in resolving your issue. It's great to know Frantisek efforts were so appreciated.

Rated 5 out of 5 stars

Annamaria dealt with my issue

Annamaria dealt with my issue, this was dealt with promptly and saved me a lot of time, she new the system well and was very polite, model employee, well done, great service. 👌🏻

November 2, 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Thank you for the 5* rating and lovely feedback, we will be sure to let Annamaria know.

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