App is great and it is the incentive to keep me on track. I would like to be able to get a graph of weight loss - seeing the line going down is very motivating. Also the inputting of food is laboriou... See more
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Review summary
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Reviews shaping this summary
Personally, I like the app. I felt motivated and I lost weight. I feel really good eating this way. I read reviews and verified how to cancel. Things that could improve are the foods and measurements... See more
Company replied
I ordered Beyond Body to get help with menopause belly fat. When ordering there are several other offers. It’s easy to get caught up in all of the interesting products, but I’m very limited in resou... See more
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I opted for the hard copy book which is excellent . I did not realise I had entered in to a Subscription - was easily sorted . Good experience . Thank you
Company replied
Company details
About Beyond Body
Written by the company
Beyond Body - the first fully personalized wellness book in the world
A 100% personalized wellness program made only for you and developed by world-class nutrition and health experts. Inside the book, you’ll find:
Contact info
United States
- hello@beyondbody.me
- beyondbody.me
3.6
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Helpful healthy eating / lifestyle…
Helpful healthy eating / lifestyle advice but not needed. Unsubscribing was straightforward - good customer care support.
August 27, 2026
Unprompted review
Reply from Beyond Body
Hey Tammy,
Thank you for sharing your feedback! We’re glad to hear you found the healthy eating and lifestyle advice helpful and that unsubscribing was straightforward with the support of our customer care team. We truly appreciate your kind words. 😊
Best regards,
Beyond Body Team
Excellent customer service
The Customer Service I received from Patrick was exemplary. He quickly replied to my email and handled my situation with care and understanding.
August 28, 2026
Unprompted review
Reply from Beyond Body
Hey Gaye,
Thank you so much for your kind words! We’re delighted to hear that Patrick was able to respond quickly and handle your situation with the care and understanding you deserve. If you have any questions, we’re always here to help. 😊
Best regards,
Beyond Body Team
Good Customer Service
I plan to sign up for the program again, but I had a few problems that I've resolved. I will post again after I try the program out in earnest.
August 27, 2026
Unprompted review
Reply from Beyond Body
Hello Andrea,
Thank you for sharing your experience! We’re glad to hear that you were able to resolve the issues you encountered and that you’re considering giving the program another try. We truly appreciate you taking the time to share an honest update, and we’ll be happy to hear how you find the program once you’ve had more time to use it. 🙌
Best regards,
Beyond Body Team
Doesn't deliver what it advertises
This subscription is not what was advertised - you do not get a personalised fasting plan just access to meal and workout suggestions and need to make your own decision about when to fast and for how long. It is not worth the money I paid as it offers very little personalised advice having taken my personal data on this promise. The app lacks basic functionality as a fast tracker (not even providing what I would expect from a free app)- despite setting notifications, it does not remind me when to fast or eat. I forgot to end my fast and it is currently encouraging me to keep going "almost there" despite showing a 46 hour fast - this is potentially dangerous and is not helping to change my eating habits as I need to remember to check the app or clock to know when it is time to switch (setting an alarm on my phone would be more effective). Total rip off for £12 a month and they tried to upsell so much extra stuff. Customer service has been responsive to my emails but this has not improved my experience or provided a refund.
August 17, 2026
Unprompted review
Reply from Beyond Body
Hello Katie,
We’re sorry to hear that the program did not meet your expectations and that you experienced difficulties with the fasting tracker and notifications. We understand your concerns, particularly when the app did not behave as you expected during a prolonged fasting period.
The program is designed using the information provided during the initial questionnaire to offer guidance and recommendations based on your goals and preferences. It also includes meal suggestions, workouts, fasting tracking, and educational content. We’re sorry if the level of personalization did not feel sufficient and appreciate your feedback about how this is communicated.
Regarding the fasting timer and notifications, please try updating the app to the latest version, restarting your device, and checking that notifications are enabled both in the app and in your phone’s settings. If the issue continues, please contact hello@beyondbody.me with screenshots showing the fasting timer and notification settings so our team can investigate.
We also take your concern about the 46-hour fast seriously. The app is intended as a tracking and wellness tool and should not be relied upon as a substitute for professional medical advice. If you have concerns about whether continuing a fast is appropriate for you, we recommend stopping and seeking advice from a qualified healthcare professional.
Regarding your refund, our policy allows goods to be returned within 14 days of delivery. However, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. Refund requests are reviewed according to these terms and the circumstances of each purchase.
We’re glad our customer service team was responsive, although we’re sorry that the assistance you received did not resolve your concerns or improve your overall experience. Your comments regarding personalization, notifications, functionality, and additional offers have been noted and can help us improve the service.
Best regards,
Beyond Body Team
Responsiveness to my needs
I liked the program a lot. Especially the daily check in & questions.
I really like the immediate response to me having to cancel sooner rather than later due to new personal reasons.
Thanks!
I will happily recommend you.
August 27, 2026
Unprompted review
Reply from Beyond Body
Hello Barb,
Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the program, especially the daily check-ins and questions. We’re also glad our team could respond promptly when you needed to cancel. Your recommendation means a lot to us, and we wish you all the best! 💕
Best regards,
Beyond Body Team
Best customer service ever
Customer service was incredible’ they responded immediately and quickly solved my issue and then also responded with a follow up email! Best customer service I have ever experienced!!
August 18, 2026
Unprompted review
Reply from Beyond Body
Hello Anita,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team was able to respond quickly, resolve your issue, and follow up with you afterward. We truly appreciate your kind words and are delighted that you had such a positive support experience! 🙌
Best regards,
Beyond Body Team
Big Scam
Horrible experience.
Signed up.
Never received email notification.
Cancelled my membership and still no ability to reach customer service.
Stay away. Big fraud
August 18, 2026
Unprompted review
Reply from Beyond Body
Hello Elina,
We’re sorry to hear about your experience and understand how frustrating it is when you don’t receive the expected account information or have difficulty reaching support.
A subscription cannot be charged without completing the checkout and purchase process. After purchase, a verification email is sent to the email address provided during checkout, so we recommend checking your Spam and Promotions folders as well.
If you purchased through our website, your subscription can be managed through Manage My Subscription. If you cancelled correctly before the renewal date, no further renewal charges should occur. Please also note that optional add-ons are separate purchases and may need to be cancelled separately.
If you’re unable to access your account or need help confirming your cancellation, please contact hello@beyondbody.me with your purchase or payment details so our team can locate your account and assist.
Best regards,
Beyond Body Team
Incredibly predatory and deceptive…
See canned response below. Note that I have still not received confirmation that my subscription has been canceled.
Incredibly predatory and deceptive business. No receipts, but require receipts to lookup your account and cancel. No emails from them with any info about my account, when I try to go to the login page, get a 404 error message. They are literally just taking your money.
August 17, 2026
Unprompted review
Reply from Beyond Body
Hello Kate,
We’re sorry to hear about the difficulties you experienced accessing your account and managing your subscription. We understand how frustrating it is to be unable to log in or locate purchase information when you want to cancel.
A subscription cannot be charged without completing the checkout and purchase process. After purchase, a verification email is sent to the email address used during checkout, allowing you to create your password and access the app. If you missed this email, we recommend checking your Spam and Promotions folders and confirming that you’re checking the correct email address if you use more than one.
For website purchases, subscriptions can be managed through Manage My Subscription once logged in. If you’re unable to access your account or encounter a 404 error, please contact hello@beyondbody.me with any available payment or transaction details, even if you don’t have a receipt. Our team can use this information to locate the purchase and assist with access or cancellation.
Please also note that optional add-ons are separate purchases and may need to be cancelled separately. If a subscription is cancelled correctly before its renewal date, no further renewal charges should occur.
Best regards,
Beyond Body Team
It’s a SCAM
It’s a SCAM! I cancelled my subscription and they continued to charge me multiple times, I cancelled AGAIN and asked for a refund for the latest charge which was only pending and not gone though and they would only refund 25% of my charge. There were no emails or notifications for their renewals, and apparently cancelling does not always work… beware!
August 17, 2026
Unprompted review
Reply from Beyond Body
Hello Cadie,
We’re genuinely sorry to hear about the frustration caused by the charges and your experience trying to cancel. We understand how concerning it is to see additional payments after you believe a subscription has already been cancelled.
To clarify, if a subscription is cancelled correctly before its renewal date, no further renewal charges should occur. For subscriptions purchased through our website, cancellation can be completed through Manage My Subscription. If the subscription was purchased through the App Store or Google Play, it must be cancelled through the relevant Apple or Google account settings.
It’s also important to note that optional add-ons are separate purchases and may have their own subscription terms, so they may need to be cancelled separately from the main subscription.
Regarding refunds, our policy allows goods to be returned within 14 days of delivery. However, personalized products or digital content that has already been provided cannot be refunded unless proven faulty or not as described. Refund requests are reviewed according to the applicable policy and the circumstances of the individual purchase.
If you cancelled your subscription and were subsequently charged, please contact hello@beyondbody.me with your account email, cancellation confirmation, payment information, and any previous correspondence. This will allow our team to review the complete billing history and determine what happened.
Best regards,
Beyond Body Team
No communications of charges - secret subscription
I have never used whatever it is this company is offering. I don’t even have an email from them about a subscription and yet they keep charging a monthly fee with no contact whatsoever so ever. Where is this company’s care for the customer. They take no responsibility for communicating charges. monthly renewals, emails reminders as they Hope to keep taking customers money in the hope that they won’t notice. The Prime Minister is on to companies like you and the way you operate right now won’t be possible in the future. Communicate your charges with your clients regularly. I don’t have a single email other than one where I expressed an interest. Gosh how I wish I had never come across your company.
August 17, 2026
Unprompted review
Reply from Beyond Body
Hello Isla,
We’re sorry to hear about your concerns regarding the charges and subscription communications. We understand how worrying it can be to see recurring payments you do not recognize.
A subscription cannot be charged without the customer completing the checkout and purchase process and providing payment details. Subscription pricing, renewal terms, and billing information are presented during checkout and outlined in our Terms & Conditions. If a subscription is cancelled correctly before its renewal date, no further renewal charges should occur.
If you subscribed through our website, the subscription can be managed through Manage My Subscription. App Store and Google Play subscriptions are managed through the respective account settings. Please also note that optional add-ons are separate purchases and may need to be cancelled separately.
If you do not recognize the charges, please contact hello@beyondbody.me with the transaction details or payment receipts. Our team can investigate the account and help clarify what the charges relate to.
Best regards,
Beyond Body Team
A really well-informed App.
I was finding it difficult to lose weight despite my best efforts and leading a healthy lifestyle. I am reasonably well informed about nutrition. I decided to try the Beyond Body App. It is really helpful pointing out my lifestyle and eating habits which need adjustment and correction. This information has given me a push in the right direction and I am losing weight gradually.
August 17, 2026
Unprompted review
Reply from Beyond Body
Hey Valerie,
Thank you for sharing your experience! We’re delighted to hear that the Beyond Body App helped you identify areas in your lifestyle and eating habits to adjust and that you’re seeing gradual progress toward your weight-loss goals. We’re cheering you on as you continue building sustainable habits, and we’re always here to support you. 😊
Best regards,
Beyond Body Team
Waste of money
The ad promises a personalised fasting plan. It does not provide that: it gives ‘inspiration’, nutrition advice and a log to enter the times you fast. Absolute waste of money. I complained and am promised a 25% refund as a ‘goodwill gesture’.
August 16, 2026
Unprompted review
Reply from Beyond Body
Hello there,
We’re sorry to hear that the program did not match your expectations, particularly regarding the level of personalization you expected from the advertising. We understand why this would be disappointing after purchasing specifically for a personalized fasting experience.
The plan is created based on the information provided during the initial questionnaire, including your goals, preferences, and other details. It is intended to provide personalized recommendations alongside fasting guidance, nutrition information, tracking tools, and other resources. We appreciate, however, that the recommendations may not have felt sufficiently individualized to you, and your feedback about how personalization is communicated is valuable to us.
We’re also sorry that the refund resolution left you dissatisfied. Our refund policy allows goods to be returned within 14 days of delivery. However, personalized products or digital content that has already been provided cannot be refunded unless it is proven to be faulty or not as described. Refund requests are reviewed according to these terms and the circumstances of the individual purchase.
If you believe the product you received was not as described in the advertisement, please contact hello@beyondbody.me with your order details and any relevant screenshots or information from the advertisement. Our team can review the specific case and provide further clarification.
Best regards,
Beyond Body Team
AVOID AT ALL COSTS!
In Aug 25 i purchased Beyond Body but charges were unclear and very expensive and when i realised i immediately cancelled and refunded forward Feb 26 i was charged again despite cancellation in Aug 25, i again was refunded and it was confirmed that subscription was cancelled frustrating but was dealt with quickly. Aug 26 Charged again £72.59 shocked and now quite fed up, i emailed on the email trail back to February confirming cancellation to receive a reply that says i will not be refunded because 14 days have passed WHAT? I do not want this subscription this is my third attempt to cancel i was also told they would be taking an additional £44. I emailed 4 further times to that email and no reply. So i started a new email thread to which i had a reply confirming that my account had been cancelled and that they could not see a payment on my account and asked for the screenshot so I replied with screenshot of payment a copy of the previous persons reply and a request for a refund i have sent 2 further emails - guess what no reply back to being ignored- DO NOT WASTE YOUR MONEY they continue to charge your card despite cancellation and then ignore you when you raise a query I would not recommend to anyone scammers and theives.
Update following Beyond Body's response:
Thank you for your reply, however it does not accurately reflect my experience.
This was not a case of me simply forgetting to cancel a subscription or not understanding the process. I had already cancelled previously and received written confirmation that my subscription had been cancelled. In February, after another unexpected charge, I was again assured that the subscription was cancelled, and I have emails to prove this.
Despite this, I was charged again in August for £72.59. I then spent days trying to resolve the issue, sending a total of 17 emails on the existing email thread where the previous cancellation had been discussed. I received multiple contradictory responses from different representatives. Some told me the subscription had been cancelled, another stated they could not find the payment on my account, while another said I was outside the cancellation period and would not receive a refund. I was even informed that an additional £44 charge was due to be taken.
Your response suggests I should contact support with evidence, but I had already done exactly that multiple times. I provided screenshots of the payment, copies of previous cancellation confirmations, and the entire email chain showing the history of this issue.
What is particularly frustrating is that after initially being told I would not be refunded because more than 14 days had passed, I later received an email stating that, as an "exception", a full refund had been approved. If the subscription had genuinely been active and validly renewed, there would be no reason to make an exception. The refund was only issued after extensive follow-up and repeated complaints.
The core issue remains unchanged: I cancelled, I was told it was cancelled, I was charged again regardless, and I then had to spend considerable time chasing responses and correcting conflicting information.
While I appreciate that the refund has now been processed, this does not change the poor customer experience or the fact that I was charged after receiving cancellation confirmations. I sincerely hope Beyond Body reviews its subscription management and customer service processes so other customers do not experience the same situation.
August 15, 2026
Unprompted review
Reply from Beyond Body
Hello there,
We’re very sorry to hear about the repeated billing and the frustration caused by having to contact support multiple times. We understand why receiving another charge after being told that your subscription was cancelled would be particularly concerning.
We’d like to clarify that when a subscription is cancelled correctly before its renewal date, no further renewal charges should occur. Website subscriptions can be managed through Manage My Subscription, while subscriptions purchased through the App Store or Google Play must be cancelled through the respective account settings. Any optional add-ons are separate and may also need to be cancelled individually.
Regarding refunds, our policy allows goods to be returned within 14 days of delivery. However, personalized products or digital content that has already been provided cannot be refunded unless proven faulty or not as described. Refund requests are reviewed according to the applicable policy and the circumstances of each case.
As you have documentation showing previous cancellation confirmations and subsequent charges, we encourage you to contact hello@beyondbody.me with the payment screenshots, previous cancellation correspondence, and your order/account details. This will allow our team to properly investigate the billing history rather than relying on a new support thread without the full context.
We’re sorry that your experience has involved repeated follow-ups and delays, and we appreciate you bringing these concerns to our attention.
Best regards,
Beyond Body Team
impossible to cancel
impossible to cancel; says my login is incorrect, but never sends the "reset my password" emails ; depending on customer service email
August 12, 2026
Unprompted review
Reply from Beyond Body
Hello there,
We’re sorry you’re having trouble accessing your account and receiving the password-reset email. If you’re unable to log in, please first make sure you’re using the same email address used when purchasing the subscription and check your Spam and Promotions folders.
For website subscriptions, you can manage your subscription through Manage My Subscription once logged in. If you’re still unable to access your account, please contact hello@beyondbody.me with your purchase email and screenshots of the issue so our team can investigate and help you regain access.
Best regards,
Beyond Body Team
I brought a 4 week subscription and can…
I brought a 4 week subscription and can not access it ! I got in contact with them and have received polite replies , but nothung helpful . Was a little shocked to hear my membership would not be renewed after the four weeks as i had no idea this was a rolling subscription . Causing a lot of anxiety for no subscription and allowing someone to take money from my account .
August 8, 2026
Unprompted review
Reply from Beyond Body
Hello Karole,
We’re sorry to hear about the difficulty accessing your subscription and the uncertainty around the renewal terms. We understand how concerning it can be when you’ve paid for a service but cannot access it, particularly when you’re unsure about future billing.
Subscription pricing, renewal terms, and billing information are presented during checkout and included in our Terms & Conditions. If a subscription is cancelled correctly before its renewal date, no further renewal charges should occur.
For website purchases, subscriptions can be managed through Manage My Subscription. If purchased through the App Store or Google Play, cancellation must be completed through the relevant account settings. Please note that any optional add-ons may need to be cancelled separately.
Since you’re also experiencing an access issue, please contact hello@beyondbody.me with the email address used for your purchase and your order details. Our team can review your account and help resolve the access problem.
Best regards,
Beyond Body Team
Beyond body Experience
I opted for the hard copy book which is excellent .
I did not realise I had entered in to a
Subscription - was easily sorted . Good experience . Thank you
August 6, 2026
Unprompted review
Reply from Beyond Body
Hello Patricia,
Thank you for sharing your experience! We’re delighted to hear that you’re happy with the hard-copy book and that your subscription concern was resolved easily. We appreciate your feedback and are glad you had a good overall experience. 🙏
Best regards,
Beyond Body Team
I was charged a renewal fee without…
I was charged a renewal fee without notice and then could not get a refund. There is no phone to call and could not access website to cancel.
Total scam; do not fall for this.
August 5, 2026
Unprompted review
Reply from Beyond Body
Hello Jane,
We’re sorry to hear about your experience and understand how frustrating an unexpected renewal can be, especially when you also had difficulty accessing your account.
We’d like to clarify that subscription pricing, renewal terms, billing information, and cancellation details are presented during checkout and outlined in our Terms & Conditions. If a subscription is cancelled correctly before its renewal date, no further renewal charges should occur. Website subscriptions can be managed through Manage My Subscription, while App Store and Google Play subscriptions must be cancelled through the respective account settings.
Regarding refunds, our policy allows goods to be returned within 14 days of delivery. However, personalized products or digital content that has already been provided cannot be refunded unless they are proven to be faulty or not as described. Refund requests are reviewed in line with this policy.
If you believe you were charged incorrectly or are experiencing difficulties accessing your subscription, please contact hello@beyondbody.me with your account email and transaction details so our team can investigate and assist you.
Best regards,
Beyond Body Team
Reply from Beyond Body
Hey Angela,
Thank you for your kind words! We’re glad to hear you appreciated our fast and professional service, and we’re always here to support you throughout your Beyond Body journey. 😊
Best regards,
Beyond Body Team
I think the service they offer is truly…
I think the service they offer is truly helpful and customer care is excellent.
July 29, 2026
Unprompted review
Reply from Beyond Body
Hey Escora,
Thank you for your kind words! We’re so happy to hear that you find our personalized wellness service helpful and that our customer care team has provided you with a great experience. If you have any questions, we’re always here to help. 😊
Best regards,
Beyond Body Team
Impossible to cancel subscription and get a response
I signed up for this at the beginning of this year
No notification of six month subscription being due this month but I had put it in my calender. I hadn't really used it due to illness (cancer) occurring shortly after signing up and chasing this to cancel was the last thing on my mind. So seeing it on my calender a few days ago I decided not to renew, how hard could it be to cancel.....IMPOSSIBLE
Despite signing into my account numerous times over a 48 hour period, the link to 'manage my subscription' was consistently not operating, so therefore you can't go in and cancel!
Iv had no response to three emails
They don't respond in live chat either despite the claim there's always someone to talk to
I want my subscription cancelled and a refund for the money taken today
I wish I'd checked Trustpilot before I'd gone anywhere near this lot
UPDATE
they have now responded and given me a refund of a quarter of the subscription cost they took today.....not good enough!
August 1, 2026
Unprompted review
Reply from Beyond Body
Hello Jo,
Thank you for sharing your experience, and we’re sorry to hear about the difficulties you faced with managing your subscription. We understand how frustrating this situation must have been, especially while dealing with other important life circumstances.
We’re glad our team was able to get back to you and provide a resolution, but we appreciate your feedback regarding the cancellation process and communication. We’ll share your comments with our team as we continue improving our support experience.
If you need any further assistance, please contact us at hello@beyondbody.me.
Best regards,
Beyond Body Team
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