Beyondgenetics Reviews 49

TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

T shirts were purchased sizes xl as 46-48 inch chest (my measurement is 44-46) they fitted nicely until washed! Items were washed at a 30 degree wash and shrunk that much they only just fitted my brot... See more

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Rated 5 out of 5 stars

Quality gym gear, fits well, quality material & subtle designs! One product I ordered was out of stock & I was offered an alternative at a higher price, a colour swap or a refund. All this was taken c... See more

Rated 5 out of 5 stars

Beyondgenetics service in allowing me to use Derek Martin's discount after I had completed the order was above and beyond all my expectations! In addition, when I asked about a simple update as to the... See more

Rated 5 out of 5 stars

Simon is a lovely guy and runs a really nice company. He has a great love for quality and makes sure all his customers are pleased with their service. I have nothing buy great things to say about... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Beyond Genetics put our stamp on fitness and lifestyle clothes. Located in the UK, offering worldwide shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

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Rated 5 out of 5 stars

great vest

great vest - the fit and the look are perfect, arrived within 48 hours of ordering too.

November 1, 2017
Unprompted review
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Rated 3 out of 5 stars

Great quality of product, improvement on customer service needed.

Purchased a black hoodie and gym shorts from the website, unfortunately the stock from their website hadn't been updated and so two days after being sent the confirmation email, i was sent an email by a representative on behalf of the company that they didn't have the selected colour hoodie in stock and if I would like to choose a different colour. Initially I was a little frustrated but a close alternative was available and so i accepted the offer. Order came in the past fairly quick but with one issue, no gym shorts! Had to email the representative to find out what was going on to which once again the product was out of stock! Had to find out through using my bank service to see the refund notification, no email from the company. So sent a second email asking what has happened as my outcome was that I never obtained both products in which I initially payed for! Recieved an apology for the lack service and a gesture of good will as they wanted to ensure that this isn't a true reflection of the quality of company.
Now I've dealt previously with the company before face to face and have received excellent service, there just seems to be an issue with the connection between employees and the online service.
Try not to let my negative situation put you off from this company, the products they sell are of top quality and hopefully in time the customer service will improve, just be cautious of with your order and potentially contact prior to your purchase.

June 6, 2017
Unprompted review
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Reply from Beyondgenetics

Hi Kyle,

Thank you for leaving a review. As previously discussed on email, we did have a few issues around our stock control app we use on the website. This issue has now been rectified. We never receive a reply to our last email re the free t shirt as a good will gesture. Apologises on this occasion we haven't met your expectations.

I very much hope we have the chance to put that right

Regards
Simon

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Rated 5 out of 5 stars

Beyond expectations

Great products that are great quality and fit perfectly. A lot of the time when you purchase a new brand online you are left quite disappointed so therefore have a low expectation. I was really pleased with my purchase alongside a timely delivery. Thanks guys!

March 27, 2017
Unprompted review
Rated 5 out of 5 stars

Love it

100% satisfied again.. Great fit, good communication and decent price considering the quality of the products. Thank you!

March 20, 2017
Unprompted review
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Rated 5 out of 5 stars

Nice

Stringer fit long and Nice! Really happy with my 4 stringer, no short shirt ! Team beyond genetics from france! Crazy workout with that brand!

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

Great service, products & communication

Quality gym gear, fits well, quality material & subtle designs! One product I ordered was out of stock & I was offered an alternative at a higher price, a colour swap or a refund. All this was taken care of within a day & I received my gear within 3 days of ordering! Chuffed!

February 21, 2017
Unprompted review

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