The communication is faultless BUT I still don’t have my order. This is not the fault of BGA store….it’s the stupidity Royal Mail/ Parcel Force. My items have come all the way from Sweden without a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The oak frame is nice however I am very disappointed with the cheap looking plastic front. I think its overpriced, I ordered cheap frames from Amazon for 20 pound and I wouldn't say it's that much of... See more
Company replied
Whilst communication and delivery were good, the frame itself is not great quality for the money paid. To be fair, the vendor has provided a partial refund but I’d recommend they don’t stock this item... See more
Company replied
Good product and arrived on time. Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was... See more
Company replied
Company details
About BGASTORE.UK
Written by the company
FRAMES, MOUNTS AND MIRRORS – EVERYTHING FOR YOUR WALLS
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
Contact info
United Kingdom
- info@bgastore.uk
- bgastore.uk
3.4
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The oak frame is nice however I am very…
The oak frame is nice however I am very disappointed with the cheap looking plastic front. I think its overpriced, I ordered cheap frames from Amazon for 20 pound and I wouldn't say it's that much of the difference. I was definitely expecting better quality.
July 3, 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Excellent product arrived when expected
June 18, 2026
Reply from BGASTORE.UK
Hello Mr. Smith,
Thank you very much for your kind review!
We're delighted to hear that you were pleased with the product and that it arrived as expected. Providing quality products and reliable delivery is very important to us.
We truly appreciate your feedback and look forward to serving you again in the future.
Have a wonderful day!
Terrible quality
Absolute waste of money. Purchased two types of frames, 30x30 and 60x80, two of each (4 frames total) as well as a few other things. Terrible quality of frames, which were all wood. literally fell apart during installation. The accessories were fine (hooks etc). Would definitely never purchase from here again.
February 27, 2026
Unprompted review
Reply from BGASTORE.UK
Hello Asma,
Thank you for your review.
We are very sorry to hear about your experience and that the frames fell apart during installation. This is unfortunately not in line with our desired quality standards, and we completely understand your disappointment.
We would like to investigate this further and see how we can help. Could you please send us an email at info@bgastore.uk with your order number and a few photos showing the issues? This will allow us to review your case thoroughly and work towards a suitable solution.
We look forward to hearing from you.
Have a nice day!
Really straightforward ordering
Really straightforward ordering. Good communication throughout. Carefully packaged.
June 3, 2026
Reply from BGASTORE.UK
Hello,
Thank you very much for your kind review!
We're delighted to hear that you found the ordering process straightforward and that you were pleased with our communication throughout. It's also great to know that your order arrived carefully packaged.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Have a wonderful day!
Reply from BGASTORE.UK
Hello,
Thank you very much for your wonderful review.
We are delighted to hear that you were pleased with both our customer service and communication. Providing helpful support and keeping our customers well informed throughout their shopping experience is very important to us.
Your kind words mean a lot to our team and are greatly appreciated.
Thank you for choosing BGA, and we hope to have the opportunity to assist you again in the future.
Have a nice day!
Terrible stole my money and never bothered to resolve my issue
Terrible, never delivered, lots of emails saying they would it out when they clearly had no intention of doing so. No refund, no updates so basically they stole £100. This company is a con.
February 18, 2026
Reply from BGASTORE.UK
Dear Customer,
Thank you for your message.
We are sorry to hear about your experience and understand your frustration.
However, after reviewing your case, we can confirm that the refund for your order was processed by our team on 8 June. The refunded amount was returned to the original payment method used for the purchase.
If you have not yet been able to locate the refund, we kindly recommend checking with your payment provider or bank, as processing times can vary depending on the payment method used.
Should you require any proof of the refund or further assistance, please let us know and we will be happy to help.
Reply from BGASTORE.UK
Hello,
Thank you very much for taking the time to leave a review.
We are delighted to hear that you are pleased with the quality of the product and its finish. It is always rewarding to know that our customers are satisfied with their purchase.
We truly appreciate your feedback and thank you for choosing BGA.
Have a nice day!
Excellent product.
Easy to navigate website and excellent quality product delivered well packaged and in the time frame stated.
June 6, 2026
Reply from BGASTORE.UK
Hello,
Thank you very much for taking the time to leave us such a positive review.
We are delighted to hear that you found our website easy to navigate and that you were pleased with both the quality of the product and the packaging. It is also great to know that your order arrived within the expected timeframe.
Your feedback means a lot to us and will be shared with our team. Thank you for choosing BGA.
Have a nice day!
3-way dressing table mirror with lights
Very rapid delivery and the item itself is everything I’d hoped it would be. Thank you.
May 26, 2026
Reply from BGASTORE.UK
Hello Eleanor,
Thank you very much for taking the time to leave us a review.
We are delighted to hear that your dressing table mirror arrived quickly and that it met your expectations. It's always wonderful to receive such positive feedback.
We hope you enjoy your new mirror for many years to come.
Have a lovely day!
Great customer service
I had an issue (self-created) with the frame I ordered and BGA were incredibly understanding and helpful. The frame itself is good quality and their customer service is excellent. I'd definitely purchase from them again and recommend them to others.
May 25, 2026
Reply from BGASTORE.UK
Hello Shona,
Thank you so much for your kind review.
We are very happy to hear that you were satisfied with both the quality of the frame and the support you received from our customer service team. We are glad we could help resolve the issue and make the experience a positive one for you.
Your recommendation means a lot to us, and we truly appreciate your trust in BGA.
We look forward to welcoming you back again in the future.
Wishing you a wonderful day!
Good frames and service
I've ordered many frames and a photo album from this place and have always been happy with the quality. They have so many sizes of frames, they're great when you have more oddly-shaped art. Everything delivers when it says it’s going to, and once when I needed to return something, I emailed with them and the return was processed easily.
June 4, 2026
Unprompted review
Reply from BGASTORE.UK
Hello Zoe,
Thank you so much for your wonderful review!
We are delighted to hear that you have been happy with both the quality of our frames and our service. It is especially nice to know that our wide range of frame sizes has helped you find frames for your more uniquely sized artwork.
We are also pleased that your deliveries have arrived as expected and that your return experience was smooth and easy.
Thank you for your continued trust and support. We truly appreciate you taking the time to share your experience with us.
Have a wonderful day!
Terrible quality products
Terrible quality products. Cheap cheap cheap. It states that its an aluminum frame, its not. Its states glass, its just acrylic plastic. I thought quality would be better for a premium price. I was wrong.
June 3, 2026
Unprompted review
Reply from BGASTORE.UK
Hello Marcel,
Thank you for your feedback.
We are sorry to hear that the products did not meet your expectations.
We would like to clarify that our product descriptions specify the material and glazing type for each frame. Many of our frames are made from aluminum and are fitted with acrylic glass instead of traditional glass. Acrylic is commonly used because it is lighter, more shatter-resistant during transport, and safer to handle.
That said, we understand that the product was not what you expected, and we are sorry for the disappointment this has caused.
If you would like us to review your order in more detail, please contact us with your order number and we will be happy to assist further.
Have a nice day!
Great customer service
Great customer service. When I reached out to check on the whereabouts of my parcel, Zeira from the customer service team responded within a couple of hours with a clear update and a tracking link. The communication was friendly, professional, and very helpful throughout. I was particularly impressed that Zeira followed up after delivery to make sure I had received the item and was happy with it. That level of care and attention really stood out. Excellent service and I would definitely recommend them.
June 2, 2026
Unprompted review
Reply from BGASTORE.UK
Hello Sally,
Thank you so much for your wonderful review!
We are delighted to hear that you had a positive experience with our customer service. It is especially rewarding to know that Zeira's communication, follow-up, and dedication helped make the process smooth and reassuring for you.
We believe that keeping our customers informed and making sure everything has arrived as expected is an important part of the service we provide, so your kind words truly mean a lot to us.
Thank you for taking the time to share your experience and for recommending us. We hope to welcome you back again soon.
Have a lovely day!
It’s a scam
It’s a scam! Don’t buy from here - they make you pay £6 for a return, take your money, then ignore you so you can’t actually return the item and receive the refund.
June 1, 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot.
We are sorry to hear about your experience. After reviewing your case, we can see that we have replied to your emails several times regarding your return request. Unfortunately, we have not received a response from you to our latest messages.
Please check your inbox, including your spam or junk folder, as we have sent multiple communications with information regarding your case.
We would still be happy to assist you with your return and help resolve the matter. We kindly ask you to reply to our most recent email so that we can continue processing your request.
Thank you, and we hope to hear from you soon.
Excellent mirror.
Our mirror arrived, well packed and in good condition. We really like our pebble shaped mirror. It will look lovely when we have our bathroom renovated. Thankyou
May 9, 2026
Reply from BGASTORE.UK
Hello Natalie,
Thank you very much for your wonderful review! 😊
We are delighted to hear that your mirror arrived safely, was well packaged, and met your expectations.
It is especially lovely to know that you are happy with your pebble-shaped mirror. We are sure it will look fantastic in your bathroom once the renovation is complete.
Thank you for choosing us and for taking the time to share your experience. Your feedback means a lot to our team.
We wish you the best with your bathroom renovation and hope you enjoy your new mirror for many years to come.
Have a nice day!
Avoid!!! Scam
Avoid!!!! Order number 6445617. Trying to return a mirror in which they make you purchase a return label on the website and wait to be contacted regarding returning the item. Was contacted asking for more information regarding the return, in which I replied. I then didn’t hear back so I replied again for an update, then again a couple days later for another update. I then received an email saying this is the last time they will ask me for the extra information.. when iv emailed back already!! I have replied AGAIN and still no response. Customer service only open 9-12 which is rediculous, and no phone number to call. Clearly never going to be able to return this as it’s a scam company trying to get out of returns.
May 28, 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are very sorry to hear about your experience and we completely understand your frustration.
After reviewing the case, it appears that we unfortunately did not receive your previous replies to our email at info@bgastore.uk, which is why there has been a delay in the communication regarding your return request.
Thank you for sharing your order number here. We are currently following up on your case and will contact you by email shortly with a solution and the next steps regarding your return.
We sincerely apologize for the inconvenience and appreciate your patience.
Great mirror made to size for my camper…
Great mirror made to size for my camper van great quality and good correspondence
May 10, 2026
Reply from BGASTORE.UK
Hi Carol,
Thank you for taking the time to share your feedback with us.
We’re very happy to hear that you are pleased with your custom-made mirror for your camper van, and that you were satisfied with both the quality and our communication.
Your kind words mean a lot to us, and we truly appreciate your recommendation.
We hope to serve you again in the future and wish you a wonderful day!
Left where asked and delivered with…
Left where asked and delivered with care. Product great quality and as was sold thanks
May 9, 2026
Reply from BGASTORE.UK
Hello Mrs Kathy Law,
Thank you so much for your lovely feedback! We are very happy to hear that your order was delivered with care and left exactly where requested. It is also wonderful to know that you are pleased with the quality of the product.
We truly appreciate you taking the time to share your experience with us.
Have a lovely day!
Fantastic good quality products
Fantastic good quality products, absolutely love my frames, they’ve take pride of place in my hallway.
I would like to commend the excellent customer service I received. Everyone I dealt with was extremely polite, professional, and efficient throughout the entire experience. Every question was answered promptly and clearly, and they went above and beyond to ensure complete customer satisfaction. Their friendly attitude and willingness to help made the process smooth and stress-free. It is refreshing to deal with a company that truly values its customers and delivers such a high standard of service. Highly recommended.
May 17, 2026
Unprompted review
Reply from BGASTORE.UK
Hello Kiren,
Thank you for taking the time to share your experience with us on Trustpilot.
We truly appreciate your feedback, as it helps us understand how we are doing and how we can continue to improve our products and services. Your input is very valuable to us.
If there is anything further you would like to share or if you need any assistance, please don’t hesitate to reach out.
We look forward to serving you again in the future.
Wishing you a wonderful day!
Great costumer service
Great costumer service, prompt response and helpful. I have been buying our frames there over the years, superb quality and beautiful.
May 14, 2026
Unprompted review
Reply from BGASTORE.UK
Hello Carmen,
You’re most welcome, and thank you for your kind message 😊
We’re very glad we could assist you and that everything went well. It means a lot to us to know that you are satisfied.
We truly appreciate your support and look forward to helping you again in the future.
Have a nice day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.