The communication is faultless BUT I still don’t have my order. This is not the fault of BGA store….it’s the stupidity Royal Mail/ Parcel Force. My items have come all the way from Sweden without a... See more
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The oak frame is nice however I am very disappointed with the cheap looking plastic front. I think its overpriced, I ordered cheap frames from Amazon for 20 pound and I wouldn't say it's that much of... See more
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Whilst communication and delivery were good, the frame itself is not great quality for the money paid. To be fair, the vendor has provided a partial refund but I’d recommend they don’t stock this item... See more
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Good product and arrived on time. Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was... See more
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Company details
About BGASTORE.UK
Written by the company
FRAMES, MOUNTS AND MIRRORS – EVERYTHING FOR YOUR WALLS
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
Contact info
United Kingdom
- info@bgastore.uk
- bgastore.uk
3.4
Average
1K reviews
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Broken frames but can’t contact
I ordered around 8 frames. 2 turned up with damage including a large one that cost nearly £60. I’ve emailed the company twice in the last 2 weeks and received no reply! No idea how to get in touch with them.
January 5, 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Cheap looking & tacky
Cheap looking, tacky frames. Completely false descripion of what you're getting on the website. They're not not replying to my request for a refund. Stay clear.
January 20, 2026
Unprompted review
Reply from BGASTORE.UK
Hello John,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the frames did not meet your expectations and that you’re unhappy with the product description.
This is not the experience we want to offer. We’d be happy to review your refund request and help resolve the situation. Please verify your order number and contact us directly so we can locate your case and assist you as quickly as possible.
Customer serviceinfo@bgastore.uk
Thank you for bringing this to our attention.
Have a nice day!
Was absolutely delighted with this…
Was absolutely delighted with this frame and will certainly purchase from them again for my future projects. The packing was excellent and came when I was advised. So I am a very happy customer. Thank you
December 13, 2025
Not received my order
Not received my order. Emailed them. They never updated me with what’s going on. Really disappointed. Don’t know if my order has been lost! Just need to know so I can buy elsewhere. No phone no to talk to them. They don’t reply to emails. Just cut off , nothing. Can’t even demand refund. Not happy!
December 28, 2025
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
I received a defective frame and the customer service is pathetically slow
I received a defective frame. Response from customer service is way too slow. They asked me to send video. I did it 7 days ago. Still no response. I don't want to return the item without agreeing with customer service as I don't think I should bear thr cost of returning a defective item. There is no number you can call and the email support is terrible.
December 12, 2025
Reply from BGASTORE.UK
Hello Rita,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, both with the defective frame and the delay in our response. This is certainly not the level of service we strive to provide.
We would like to reassure you that your case has been escalated internally and is already being handled in coordination with our product team. We have received the video you sent, and it is currently under review so that we can determine the most appropriate solution for you.
Please note that you will not be required to cover return costs for a defective item. Our customer service team will contact you directly by email as soon as the review is completed to agree on the next steps.
We understand your frustration and sincerely apologize for the inconvenience and the delay. Thank you for your patience while we work to resolve this matter.
Have a nice day!
Good product. Reliable retailer.
Accurate description of the frames and accessories. Ordering was easy. Delivery is slow due to overseas shop. I bought one frame. It was good and bought another one but it came damaged. Contacting the shop immediately arranged a replacement. This was in good condition. Overall I am pleased buying from BFA Stores.
December 11, 2025
Great product
Great product, though it took a long time to get here. Probably because it was over the holiday period.
December 18, 2025
Complete lie about where the product…
Complete lie about where the product was coming from. It’s been over a month and only an AI has responded to me. They don’t provide any follow up or information where my package is. Very disappointed. I would not order again from this place.
January 16, 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We’re truly sorry to hear about your experience and understand how disappointing and frustrating this situation must feel.
We will review your previous emails carefully and look into the matter in detail, including the information regarding your order and delivery. We will respond to you directly as soon as possible with an update.
Our goal is always to improve our customers’ experience, and we appreciate you bringing this to our attention. Once the issue has been resolved, we would be grateful if you would consider updating your review.
Thank you for your patience, and have a great day!
A round picture frame
took a while to get to me, but as was coming form Sweden, not so unexpected, and i was able to track my parcel. Arrived well packed and looks well made, so quite happy with my purchase
December 7, 2025
Very good and replied straight away
Very good and replied straight away. The reason I gave 4 instead of 5 stars is because the updates on delivery leave a lot to be desired! However, item was good and son very happy!
December 6, 2025
Good product and arrived on time.
Good product and arrived on time.
Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was also provided. They do acknowledge emails which is encouraging and so the systems are in place so but still waiting for the replacement which is a tad annoying. If this had been received promptly then I would have given 5 stars
December 4, 2025
Reply from BGASTORE.UK
Hello,
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We will check your email correspondence to help facilitate and resolve your concern regarding the replacement remote control. We are sorry for the delay and understand how frustrating this must be.
Our goal is always to provide a smooth and positive experience, and we hope to improve yours as quickly as possible. Once the matter is resolved, we would be very grateful if you would consider updating your review.
Thank you for your patience, and have a great day!
Not worth the money
We finally received the item after a significant delay. Unfortunately, the quality was very disappointing and certainly not worth the approximately £90 we paid.
The frame is extremely flimsy; when lifted from the top it bends, causing the plexiglass and backing to come loose. The entire frame is held together only by small metal brackets at the back, which feels very poorly designed.
By comparison, IKEA frames are far sturdier and better designed, though unfortunately the size we needed was not available from them.
January 11, 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay and that the frame did not meet your expectations. This is, of course, not the quality standard we aim to deliver.
We would very much like the opportunity to look into this further and find a suitable solution for you. Please contact us by email at info@bgastore.uk
and include a few photos showing the issue with the frame. Once we receive this, we will review the case and advise on the possible resolution.
Thank you for bringing this to our attention, and we appreciate your honest feedback.
Have a nice day!
Ordered early December and now a month…
Ordered early December and now a month later still haven’t received my order . Very disappointed
December 4, 2025
Reply from BGASTORE.UK
Hello,
We’re very sorry to hear about the delay and understand how disappointing this must be, especially after waiting this long. This is not the experience we want you to have.
We will now check what has happened with your order and why it has been delayed. We will update you directly via email.
Thank you for bringing this to our attention. We will do our best to resolve this as quickly as possible.
Item has never arrived!
December 4, 2025
Reply from BGASTORE.UK
Hello,
We’re very sorry to hear that your item has not arrived. This is unfortunate and not in line with our quality standards.
We will now check what has happened with your order and investigate the issue. We will follow up and update you directly via email as soon as we have more information.
Thank you for bringing this to our attention. We will do our best to resolve this as quickly as possible.
Have a nice day!
All of my order arrived damaged and…
All of my order arrived damaged and still no resolution or refund 4 weeks later!
December 9, 2025
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Great 40cm LED mirror at an excellent price
I was finding it difficult to find an LED mirror in the 40cm size I needed for my small shower room. This Kaila mirror fit the bill completely at a very reasonable price.
My electrician did have a little difficulty wiring it up but the issue was overcome and I am pleased with the result.
November 19, 2025
Frame came broken and haven't heard back
Frame came broken. I reached out 3 times and still haven't heard back.
December 9, 2025
Reply from BGASTORE.UK
Hello,
We are very sorry to hear that your frame arrived broken. This is unfortunate and not in line with our quality standards. We also apologize that you have not received a response yet — we understand how frustrating this must be.
Please email us at info@bgastore.uk with your order number and photos clearly showing the damage, and we will assist you as quickly as possible.
If you prefer, you may also reply here with your order number so we can locate your order directly.
Thank you for bringing this to our attention, and we appreciate your patience while we resolve this.
Have a nice day!
Frame has been missing in transit for 2…
Frame has been missing in transit for 2 weeks. The customer service team have stopped responding to my emails and I have been so disappointed with the service
January 8, 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We’re very sorry to hear about your experience and that your frame has been missing in transit for such a long time. We sincerely apologize for the frustration this has caused and for the impression that we stopped responding — this is certainly not how we want our service to be experienced.
Please feel free to either provide your order details here, or email us at info@bgastore.uk, and we will be happy to look into this for you and assist you further as soon as possible.
Thank you for bringing this to our attention.
Have a nice day!
The mirror was cracked once we finally…
The mirror was cracked once we finally recieved it
December 5, 2025
Reply from BGASTORE.UK
Dear Sarah. Thank you for your review. Sorry to hear that your delivery is damaged on delivery. When this happens please send us a mail with a picture of the broken item as then we can claim it with the transport company and send you a new shipment. You can send it in to info@bgastore.uk. With kind regards.
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