Bgmgirl Hair Reviews 1,629

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as soft, natural, and true to length and density. Many people are impressed with the excellent customer service, highlighting the team's responsiveness, kindness, and helpfulness throughout the entire process. The products are frequently noted for their amazing appearance, with many consumers receiving compliments and finding them easy to style and install. However, some customers experienced issues with product quality, reporting that some wigs tangled easily, shed excessively, or felt synthetic after washing. Additionally, a few people were dissatisfied with delivery times, mentioning long waits and unaddressed issues with their orders, and some found customer service unresponsive or unhelpful when problems arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the hair as soft, full, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the hair as soft, full, and... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and loyalty, citing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising quick delivery times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hey yall I ordered my hair on the first of the month I don’t want to over react but I’m just scared and skeptical how long did it take for you to receive your packages and is this legit please let me... See more

Company replied

Rated 4 out of 5 stars

I've purchased 2 wigs on BGM hair. The lace wig I purchased was great quality, amazing and long-lasting. But the burmese curly half wig I purchased 3 months ago has been disappointing. Out of the b... See more

Rated 4 out of 5 stars

Their customer service is truly top tier, very respectful, kind, and responsive throughout the entire process. I really appreciate how helpful and attentive they’ve been. It made the whole experience... See more

Rated 5 out of 5 stars

BEST HALF WIG I EVER PURCHASED!!! I bought mine in 28in 250% density and tried cutting a few layers in it...but got a little scissor happy lol. Its sooooo full and the curls are so cute. In addition,... See more


Company details

  1. Wig Shop

Written by the company

BGMgirl Hair company specialize in high quality 100% human hair, we've been in hair business for over 10 years, we have our own factory, which provide flesibility for hair produce and best price for wholesale. BGMgirl Hair ship worldwide, providing high quality hair at affordable prices, with strong supply ability and sufficient stock, gradually into a global human hair enterprises in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I’m so in love with this unit❤️

I purchased this unit a while ago and I loved it so much that I absolutely had to order another one! I’m so in love with this unit and I’ll definitely be ordering another one! Thank you BGMgirl Hair❤️

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Quality!!!!!

I received my units and immediately fell in love the texture of my straight unit is exceptional and my kinky curly unit is beautiful, will definitely be purchasing again, the customer service was also great, thank you.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great wig

I love my wig. It very beginner friendly and I was able to customize it to my liking. Shipping was quick and the price point was great. Real hair, thin lace and true to length

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Hoo hooo🤩

Hoo hooo🤩, wish I can upload a picture here.. it seems like I won a jackpot, my wigs are sooo beautiful and I had a lot of compliments at my work place yesterday. I’m so happy with my purchases and I’ll be ordering more from this store.. Girl, don’t hesitate, go get your wig and i promise you’ll be so satisfied.🥰🥰🥰

April 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Very nice wig

Very nice wig
What you see is what you get 🥰🥰
Definitely going for more 🥰🥰
The wig is 1000/10
Love it 🥰🥰🥰🥰

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

I bought the 26in water wave curly 360…

I bought the 26in water wave curly 360 wig soon installing it the hair has shed so much that I feel like it should not have any more hair it. The lace around the front is thin. I have tried contacting them About a refund or a discount from this wig because it’s a NO FOR ME ! And I only had on two days !

Now it is really cute on but sheds and sheds !!!

March 26, 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

We’re truly sorry to hear about the shedding you’ve experienced—especially after just a couple of days. That’s definitely not the experience we want you to have.

360 lace wigs have a larger lace area, which can make them more delicate around the edges and require gentle handling. Excessive shedding may also happen if the hair is brushed when wet or too many products are applied. Still, what you described sounds abnormal, and we want to help.

Please don’t worry—reach out to us at service@bgmgirl.com with your order number and some photos. We’d love to look into this for you and explore a solution together. Your satisfaction is very important to us!

Rated 5 out of 5 stars

GETTING BETTER AND BETTER

I love the new upgrades to the packaging and amazing gifts!! Prices are always reasonable and quality A1 very minimal work has to be done to the wigs and instant slayyyyyy😍😍😍

March 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional

Exceptional excellent service..they kept me informed on the status of my order. Once the package arrived I was pleased white the package and the free items. The hair is excellent quality no shedding or tangling. I will be doing business with them on a regular basis. Thank you

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing wig company!!

BGM girl hair provided the highest customer service, their communication was great and helped me with any problems i had. The quality of their wig is perfect, very full, doesn’t shed much, can be straightened or curled well, and length is accurate. I 100% recommend this stunning company, thank you BGM girl hair!!

March 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Love this wig

Love this wig, comfortable and super adjustable, the curls are so cute and bouncy, quality is on point! I’ve received sooo many compliments 10/10

March 31, 2025
Unprompted review

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