BGR Solutions Reviews 

Reply from BGR Solutions

Oct 6, 2026

We are extremely concerned by this second review, which contains further statements that we believe are false and seriously damaging to our business.

At this stage, given the continued publication of further allegations following the original dispute, **we now believe this has become a personal attack against our company and our staff rather than simply a disagreement regarding a repair.**

We are therefore documenting all communications, reviews, technician notes and repair records relating to this matter.

To clarify the facts:

You originally brought your computer to us because you reported that it was shutting down or restarting intermittently, particularly during use and gaming.

As part of the diagnostic process, the computer was placed under combined CPU and GPU load and was also tested using **Silent Hill 2**, which is one of the games we use for testing gaming computers under real-world load conditions.

This was done specifically as part of the diagnostic process because the fault you reported involved instability during use and while gaming.

Our technicians were not using your computer recreationally or playing games on it for entertainment. Silent Hill 2 was used solely as a diagnostic stress test to determine whether the reported shutdown or instability could be reproduced under gaming load.

We also categorically reject the allegation that we deleted your antivirus software and installed our own antivirus.

BGR Solutions does not install its own antivirus software on customers' computers as part of this diagnostic procedure, and our technicians have no record of removing your antivirus or installing another antivirus product on your computer.

Our technician records show that:

- The computer was placed under stress testing.
- Combined CPU and GPU testing was carried out.
- The reported shutdown/restart fault could not be reproduced.
- The system remained stable throughout testing.
- Several missing or outdated drivers were identified.
- The required drivers were updated.
- A system clean-up was carried out.
- No viruses or malware were detected during our checks.
- No errors were identified during testing.
- The computer was also tested using **Silent Hill 2, one of our own test games, specifically to place the system under gaming load**.
- At no time during our testing did the computer shut down or restart.
- The diagnostic charge was **€48.15 including IGIC**.

During the extensive written conversation with you, we also explained that we had been unable to reproduce the fault you reported and that, if you wanted us to dismantle the computer and individually test each component on separate test platforms, this would involve additional technical labour and therefore additional charges.

We retain the complete customer conversation, repair ticket, technician notes and diagnostic records relating to this matter and will provide the relevant documentation to Trustpilot if required.

Given that further allegations are now being published which we believe are false and do not accurately represent what occurred, **we will be formally reporting these reviews and the continuing pattern of allegations to Trustpilot.**

We now consider this continued behaviour to be a **personal attack against BGR Solutions and our staff**, and we take false, damaging or potentially defamatory statements about our company, employees and professional conduct extremely seriously.

If the publication of further false or damaging allegations continues, we reserve the right to refer the complete matter, including the available communications and technical records, **to the appropriate local authorities and to seek legal advice regarding the protection of our company, our employees and our reputation.**

We strongly request that any further statements made publicly about BGR Solutions are truthful, accurate and supported by the facts.

BGR Solutions

Reply from BGR Solutions

Oct 3, 2026

Hi Laura,

We are very disappointed to read this review, as the description given does not match what actually took place.

We have reviewed our full CCTV footage from your visit.

You arrived outside our store at approximately 10:51am and remained outside with the gentleman accompanying you. At no point did you enter the store or speak to any member of our staff regarding your handbag, nor did any member of staff ask you to leave the store.

We do have a clearly displayed policy regarding open bags inside the shop. This has unfortunately become necessary due to a significant increase in shoplifting incidents. Similar policies are now used by many retail businesses. However, had you simply spoken to one of our team, they would have explained the policy and assisted you.

During your visit, the young man wearing the Spanish football shirt entered the store several times and spent more than seven minutes inside on one occasion without any issue. The gentleman in the blue shirt who was accompanying your group also entered the store, looked at headphones, and later returned again with another gentleman. They briefly spoke with our staff regarding a watch strap, which unfortunately was not suitable for the watch.

At no stage was your group refused entry.

We appreciate that customers may disagree with our bag policy, and we are always happy to receive genuine feedback about it. However, stating publicly that you were “asked to leave because I was carrying a handbag” is simply not an accurate account of what occurred.

We have full CCTV footage of the entire visit and are happy to retain this should the circumstances of this review need to be verified.

We would respectfully ask that you amend the review so that it accurately reflects what happened.

BGR Solutions

Reply from BGR Solutions

Mar 7, 2026

Hello Peter,

We take reviews and customer concerns very seriously. However, after carefully checking our records we cannot find any transaction, support request, or customer interaction under your name relating to the situation you describe.

BGR Solutions is a Canary Islands–based company, and our website currently functions primarily as a holding page for our retail brands Informática Canarias and FixItCanarias. We do not offer any AI-related services, so the claim that this was an “AI scam” does not correspond with any service we provide.

At this time we also have no record of any payment, order, or communication from you.

If you believe you have interacted with our company, please contact us directly so we can investigate immediately:

📧 contact@bgrsolutions.net

Please include:
• The date of the transaction
• The amount paid
• Any invoice or payment reference

Without this information, it appears this review may have been posted in error or may relate to another company with a similar name.

If we do not receive further details, we will request that Trustpilot review this post for accuracy, as we currently have no evidence of a genuine customer interaction.

Kind regards,
BGR Solutions

Reply from BGR Solutions

Jun 27, 2021

Hi Maureen

Im sorry to hear you have had this experience. We are always happy to setup new devices for customers im not sure why they would need to speak to the boss unless a call out was required? Or something needs to be authorised.

We always go above and beyond to help customers so im not sure what has happened.

And of course you can pause your subscription this is a service we offer and advertise and have done during covid for many places you can even take your box back to the uk.

If you would like to contact us tomorrow so we can investigate this further.