bhs-homeimprovements.com Reviews 

I purchased a Bathroom Mirror from retailer bhs-homeimprovements (no connection to BHS Stores) in May 2025.
In June 2026, a Bracket on the back of the mirror failed.
I phoned, left messages and emailed the retailer however, they did not respond to any of my communications.
I contacted the direct supplier and within 70 minutes of a phone call and an email with photos, HIB Ltd had ordered a replacement mirror.
The service of bhs-homeimprovements was non existent and they were put to shame by their supplier HIB Ltd.
I suggest you don't use bhs-homeimprovements should you require any bathroom supplies.

I purchased a large bathroom mirror. Unfortunately after a year one of the clips holding it came off leaving it being held by one clip, leaving it very dangerous.
I tried to contact BHS Home many times by telephone but nobody answered. I also sent many emails, but again there was no reply. This is unacceptable. I contacted HIB (the manufacturer) who immediately, after sending photos of the said mirror, sent us a replacement. No quibble. I cannot thank HIB enough.
I would seriously think twice to anyone purchasing anything from them. I know I won’t buy anything.

3.9 trust pilot reviews I wonder why?
Ordered a McAlpine TSG50SS gully trap from this outfit 2 days later received an e mail details below. Unable to supply no explanation.
I have telephoned left messages and e mails ZERO RESPONSE.
They have taken my money but 3 days later still no refund.
————————————————
Good morning
Thank you for your recent order.
I’m sorry to advise that we aren’t in a position to supply
This item.

Please accept our apologies. A refund will be made today.

Kind regards

Tony
Customer Services
+44 (0)1489 782 333 (Opt. 3)
bhs-homeimprovements.com

Bought a shower trap from them, it turned up a couple of weeks later. Turns out it didnt quite fit.
Looked at the T&Cs for returns..you must email before you send it (alarm bells started ringing!) then they take off 25% for "restocking".
OK so i thought i'd take the hit.
EMailed them..... no response
Waited...... no response
Sent the shower trap back with all the returns forms
Courier tried 3 times to deliver
Eventually it gets returned to back to me
Looks like its been opened as the packaging i put it in had been opened
Emailed...no response
facebook messenger...no response
I'll put it down to experience and go to Screwfix in future.

I needed a specific HiB LED Bathroom Mirror urgently and phoned the Company to enquire about ordering the required product. The gentleman on the phone was very supportive and referred me to their website. Unfortunately the specific product I required was not listed. I phoned the gentleman back and although this was a non-listed line, he made it possible for me to order this product.
Thanks to Tony who processed the order so that it was possible to hit the deadline for ordering and I picked up the mirror directly from their showroom today. Such great customer care, many thanks and very happy to recommend your business.

We are extremely pleased with our bathroom, The HTS team are very professional, friendly workers. Always left the place tidy. We had a couple of issues which they sorted in a timely manner and we are more than happy with the result. They always made sure that we were happy with each stage of the process and we are very happy to recommend them.

Couldn't fulfil the order despite saying in stock and no alternative offered.

Replacement sent straight away without any hassle. Brilliant after sales service.

Very competitive prices.
Delivery received well packaged.
Prompt response to email concerning delivery date forecast.

Great experience , highly recommended. Genuinely top people there.

Good customer service, prices and product quality.

Anyone thinking of buying stuff here, either look somewhere else or put order in like months before u need it cause people here specially the manager seem to not care about your order which cause delay in ordering etc,

Here I got to Amit they offer a very competitive price but many items isn’t update eventhou they cannot get it they will still leave it on website for u to get confuse about. My advice just pay little more somewhere else and u Will definately get your stuff on-time then, here u hope to safe little (which I did) but in the end I wasted a week + have to pay little more somewhere else anyway, waste of time here! Very disappointed!

We are currently having our bathroom done and were promised that the bath we ordered would arrive 5 days ago. It has still not arrived. The tilers are finished with their job and we have a small window for the plumber or we will be without a bathroom for weeks while we try and get another plumber if they are delayed. Seriously unimpressed! The actual company seems OK, but they rely on their supplier who has been totally rubbish and BHS has provided no useful solution.

Good range of products at very keen prices, delivery could be a little quicker though

Excellent customer service. Left an enquiry on their telephone about my order. Contacted me with the answer within 30 minutes. Order arrived when I was advised. Would definitely recommend this company.

DO NOT PURCHASE ANYTHING FROM HERE ************
TERRIBLE SERVICE BROUGHT A BATH AND PRICE WAS WRONG ON THERE SITE NOT MY FAULT AND DID NOT MENTION TILL 2 WEEKS AFTER I PURCHASED NO GOOD

Ordered and paid for a shower on line with these jokers. 10 days later they said they were unable to deliver due to transport problems...but if I wanted they said I could arrange pick up myself...I actually have a van so i thought I would ask where their location was...and was told Southampton..well I live in Leeds 250mls and for 4hrs drive so that was a no brainer. I asked for a complete refund which I received 5 days later. In total 15 days wasted. I would not order a toilet seat from these so called traders. You have been warned.

Ordered bath shower screen and made payment including a delivery charge to be told that due to the fragile nature of the item it would cost an extra £60 for delivery.
I cancelled the item but was never told officially that my money had been refunded until I rang the company some weeks later.

After a hiccough with their chosen courier, bhs-improvements looked into the matter and after a short delay refunded my delivery. Good to know you can order with confidence.
A great product at a great price.

Ordered water softener salt, paid £272 on 3/9/22. They emailed me following day to say supplier couldn't deliver. Now 1/10 and refund still not arrived in my bank account despite chasing