hib. Reviews 154

Broken brackets for my HIB bathroom cabinet replaced free of charge. Excellent customer service.

I spoke with Sarah from the Product support department HIB on the 17th April 2026
Regarding the Solas 60 Black Framed Mirror l purchased a few years ago
That had developed a defect
Sarah was extremely professional she took me through the steps that were required for my case to be reviewed via email
The efficiency of Sarah was outstanding she communicated effectively and listened to my concern and resolved my problem

Sarah’s customer relations ethnics are above and beyond

Excellent support service for a product I purchased over 3 years ago - prompt responses and positive outcome - very impressed!

Sarah responded almost immediately and sent what I needed free of charge. First class service, would highly recommend!

Customer Services Sarah was fantastic, helped me very quickly with a problem we had of my own fault, resolved promptly and so efficient and easy to deal with. Great customer service. And the Mirror Cabinet looks amazing thanks.

Excellent customer service from Sarah at HiB, we’ve had HiB bathroom cabinets before and our present one had given excellent service but developed an issue. Sarah picked up my enquiry, dealt with it promptly , efficiently and with excellent service. It kinda restores your faith a little when a company and employee go beyond their statutory duty and delight a customer , brilliant!

I received great service from Sarah HIBs Product Support Advisor
Unfortunately our bathroom mirror doors had failed and once we sent the relevant information the new doors are on their way
Dealt with promptly and professionally thank you

We’ve had our Vanquish bathroom cabinet since 2023 and it’s been a fantastic addition to our bathroom – really beautiful design and excellent quality. It looks great, feels well made, and has been very practical day-to-day.

Recently we experienced a minor fault with the cabinet. Although this was outside of the warranty period, I was really impressed with the customer service. The team responded incredibly quickly and were helpful and proactive in finding a resolution – in less than 24 hours – ultimately agreeing to replace the unit.

Issues can happen with any product- it’s how a company handles them that really matters. In this case, they were excellent and I wouldn’t hesitate to recommend both the product and the company.

Always top quality service From Hib, Sarah in particular from Product Support is Awesome!

Would thoroughly recommend this company. Their Product Quality is great but their customer service is better, notably their after sales. I had an issue with the doors on a Bluetooth cabinet that i purchased from them and i just couldn't lay my hands on the invoice despite searching everywhere. Dealt with Sarah who was really helpful and communicated promptly. Doors were replaced as goodwill gesture. Will definitely purchase from HIB in the future.

We purchased the HIB Fusion Pill Mirror and hung in our bathroom using the manufacturer supplied fixings. The mirror suddenly fell off the wall without anyone nearby breaking tiles in the process within 8 months of being hung. On inspection the glue applied in the manufacture process adhering the fixings to the back of the mirror completely failed, and the fixing panels came apart from the mirror. This is clearly a fault with the manufacturing process and other product reviews on the internet report the same problem. Never mind I thought, at least the mirror carries a 5 year product guarantee. Except retailer is refusing to refund as apparently the manufacturer believes this is accidental damage or fair wear and tear. How on earth can a mirror completely fall apart within 8 months and that be fair wear and tear? Why would a product have a 5 year warranty if it's expected life is 8 months? And neither can anyone explain what accident could have caused this damage - because there wasn't one. The product is quite simply FAULTY.

We have been left with no mirror and an expensive repair job for our bathroom tiles.

We were lucky that no one got hurt. This is a heavy mirror and should be recalled on product safety grounds before anyone gets hurt. There is an established pattern of similar failures and damage to property. If you have this mirror at home take it down immediately.

I would not trust any products made by this company on the basis of this experience.

Had an issue with a shower seat leg this morning after a couple of years use, contacted product support with photo’s, within minutes Laura came back, ordered a replacement immediately without fuss as was still under warranty and is now on it’s way.

Not only do HIB make quality products but it’s very rare to receive customer service this good these days.

Really great customer service. Very prompt response and really helpful

Very quick response time and excellent service.

Really great customer service from Sarah. She was very quick and efficient. My warranty claim has been resolved in super quick time.

From an initial enquiry I made on Monday AM regarding a replacement leg for a shower stool, the response has been fantastic. Sarah was very good and very professional throughout. HIB don't do replacement parts for the stool. So instead we were sent free of charge, as a goodwill gesture, a complete new stool. This duly arrived early on Wednesday morning. My husband and I were more than impressed. We have experience over the years with genuine complaints to other Company's, and I can honestly say none of them were dealt with as promptly as HIB.
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I had a problem with a faulty extraction motor and when I phoned up about it , I can not thank the ladies I dealt with enough as they were helpful , polite and just wanted to help me.
Kind regards
Mark gledhill

I had a clients mirror go faulty after 3 1/2 years, the mirror had now been discontinued and although I changed a part it was still faulty, HiB very kindly offered a replacement mirror as close to the original as possible a gesture of goodwill , very professional and prompt response from HiB, a thanks to Sarah

Sarah in customer service was most helpful on hearing that the bathroom cabinet mirror silvering was degrading in places.
On receiving photographic evidence, she arranged for a replacement door to be despatched most efficiently. It arrived two days later with instructions for the replacement process.
All now replaced and working perfectly.

Needed to order a replacement part and Sarah made this a easy stress free experience would highly recommended their services