.1Awful customer support in germany
Awful customer support in germany
Bought a blender for 700 Euros, after half a year only a part broke. The advertised warranty seems like a scam. I was urged to buy a new part and the service did not even have a look on the pictures I have sent. After insisting on the warranty they became very unfreindly and said I should sent it in and they will take some weeks time and come back to me. However I have to stop working with the product and wait multiple weeks. Awful customer experience for a product which is sold at the upper price range.
P.S: I am just sharing reviews for remarkebly bad experiences where I have the impression to warn other customers.
Reply from Bianco Di Puro
Dear customer, we regret your experience and do find it remarkable that you share your review with us as we are not involved in this matter. We also noticed that you shared more negative reviews about other shopping experience. We wonder if this might have something to do with your attitude as our contact with the Head Office of Bianco di Puro in Germany has been solid, reliable and trustworthy for the last 10 years.
P.S. Please realize that you also harm honest and hardworking people that have nothing to do with your situation. We are a Dutch company and we do not even know you.